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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
March 27, 2022
The entire process right from putting a hold on the vehicle till buying the car had been one smooth sail with this dealership especially with the current market situation. Tara Furst and Mariea Bojan w vehicle till buying the car had been one smooth sail with this dealership especially with the current market situation. Tara Furst and Mariea Bojan were very helpful, patient and responsive during the entire process. Lorenzo helped in understanding the infotainment system. The dealership pricing was very reasonable. Many thanks to everyone who made this a pleasant process. More
by Nit
Verified CustomerEmployees Worked With
Kevin Martin, Mike Bannos, Lorenzo Lowery, Mariea Bojan
March 24, 2022
Excellent customer service! There were no surprises. Aimen and Mike were extremely easy to work with. The buying process went very smoothly, and I would highly recommend doing There were no surprises. Aimen and Mike were extremely easy to work with. The buying process went very smoothly, and I would highly recommend doing business with them. The price was fair, and the service was excellent. More
by RS032568
Employees Worked With
Mike Bannos, Aiman Hamdan
March 24, 2022
Salesperson Mike was very good from arranging test drive to closing to going over operating directions for the car. Finance person was clear in his explanations of the docs and other services available to to closing to going over operating directions for the car. Finance person was clear in his explanations of the docs and other services available to me. More
by hprams5
Employees Worked With
Mike Fredette, Ziad Altamimi
March 23, 2022
The absolute best customer service experience! Thank you to the entire Team at Lexus of Orland. Aimen and Mike in Finance were extremely accommodating and very professional. Thank you to the entire Team at Lexus of Orland. Aimen and Mike in Finance were extremely accommodating and very professional. More
by DEENAVASSEL
Employees Worked With
Kevin Martin, Mike Bannos, Aiman Hamdan
March 19, 2022
Fabulous service. Great people in all departments. They aim for your complete satisfaction. I would highly recommend them. Great people in all departments. They aim for your complete satisfaction. I would highly recommend them. More
by almicc21
Employees Worked With
Kevin Martin, Sammie Scott, Mike Bannos
March 17, 2022
Wonderful experience. Excellent communication. Very accommodating. The whole buying process was painless. This is not my first time dealing with this dealership. I am Excellent communication. Very accommodating. The whole buying process was painless. This is not my first time dealing with this dealership. I am a repeat customer and will deal with them again. More
by jsifuentez0
Employees Worked With
Chris Merx, Ziad Altamimi
March 16, 2022
This dealership has been excellent from sales to financing to the delivery of my new car. I have been back twice since delivery for the ultra shied application and installation of door edge guards, financing to the delivery of my new car. I have been back twice since delivery for the ultra shied application and installation of door edge guards, which went very smoothly. The service reps were professional and courteous. I even got a ride home and pick up while my car was being taken care of. More
by ronbiskup
Employees Worked With
Chris Merx, Ziad Altamimi
