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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
December 16, 2021
The Lexus of Orland team offered world-class service and ensured that my buying experience was exceptional! LG was amazing! He went above and beyond to find the exact car and options that I wanted. Jr. m ensured that my buying experience was exceptional! LG was amazing! He went above and beyond to find the exact car and options that I wanted. Jr. made sure that I was able to experience my top choices and have the key information needed to make my choice. Mike worked magic with my financing and made sure that I had everything that I needed as a new Lexus owner. Bob was a wealth of information and shared knowledge about Lexus and key distinctions about the vehicle that I was purchasing. Thank you all for welcoming me to the Lexus family, for being industry MVPs and for offering extraordinary customer service! More
by mrserinwalker07
Verified CustomerEmployees Worked With
Jr., Bob Vitorrio, Mike Bannos, LG Sears
December 14, 2021
Mariea Bojan was very efficient and had my vehicle inside for me to inspect. The process was seemless from Mariea to Mike Bannos regarding my financing of the car. Everything was explained very well by both for me to inspect. The process was seemless from Mariea to Mike Bannos regarding my financing of the car. Everything was explained very well by both Mariea and Mike. The entire process was completed very quickly and their focus was on my satisfaction. More
by marcia.carroll
Employees Worked With
Kevin Martin, Mike Bannos, Mariea Bojan
December 06, 2021
Lexus of Orland is the only place I allow to service my car. They let you know what your vehicle needs and give you the option of repair right away. They keep my car in very good operating order car. They let you know what your vehicle needs and give you the option of repair right away. They keep my car in very good operating order More
by Greerupby5
Employees Worked With
Anthony Cesario
December 06, 2021
Sammie was very helpful. It was a quick easy sale.I Sammie was very helpful. It was a quick easy sale. I highly recommend Sammie! Thanks Sammie and Ziad Sammie was very helpful. It was a quick easy sale. I highly recommend Sammie! Thanks Sammie and Ziad More
by Ammar
Employees Worked With
Sammie Scott, Ziad Altamimi
