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Lexus Of Orland

Orland Park, IL

4.6
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website.. For those still able to make facility visits, please know we have made operational changes that include: · Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home. · Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle. · Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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8300 West 159th St

Orland Park, IL

60462

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Showing 2,525 reviews

April 27, 2021

Very satisfied with the work they do , get in done in a timely manner . Only thing I didn’t like this time was the cost of the tire rotation, thought $ 40.00 was a bit much.... so didn’t get it done this t More

by Wally222
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Forgot their names
Apr 30, 2021 -

Lexus Of Orland responded

Wally - Thank you for this feedback! It is great to hear that you are so confident in our team to get the job done. We strive to deliver efficient service at a fair value, and I would be happy to speak with you to discuss your concerns directly. If you are interested in having that conversation, please do not hesitate to give me a call. Best, Joe Pervazas - Service Manager - 708-614-8700 ext 273

April 23, 2021

Easy to contact and easy to deal with. Courteous staff. Nothing more to add to this review as everything was very very good the moment we entered dealership More

by kaushikpandya
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Chris Merx, Chris Kowalis, Ziad Altamimi
Apr 23, 2021 -

Lexus Of Orland responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a seamless experience working with the Lexus of Orland team. Drive safely, and we hope to see you again down the road!

April 23, 2021

Chris Merx and the team made purchasing a new car a very pleasant task. Chris was helpful in so many ways (including spending time with me months earlier when I was just 'browsing.) He is knowledgeable, p More

by jan.mahan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Merx, Jimmy McColgan, Ziad Altamimi
Apr 26, 2021 -

Lexus Of Orland responded

Thank you, Jan, for reviewing Lexus of Orland! It is great to hear that Chris walked you through the purchase of your vehicle!

April 22, 2021

I always feel like a part of the Lexus of Orland family. Tony does a great job when ever I come in for service. He explains everything in great detail always. More

by Jenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 23, 2021 -

Lexus Of Orland responded

Jenny, we are always happy to welcome you to Lexus of Orland! We are thrilled that you have been so well taken care of by Tony and the team. Thank you and safe travels until we see you next!

April 19, 2021

Thanks to Lorenzo and the team for making this such a pleasurable experience. From the time I walked through the doors until I drove off the lot in my new RX I was treated with courtesy and respect, no h More

by sgslone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marty, Chris Merx, Mike Bannos, Jimmy McColgan, Lorenzo Lowery
Apr 19, 2021 -

Lexus Of Orland responded

We are delighted to hear that from start to finish you had a five-star experience working with Lorenzo, Mike, and our Lexus of Orland team. Congratulations on your new Lexus RX! We truly appreciate this positive feedback and are so glad that you're a satisfied customer. Thanks so much!

April 16, 2021

Kevin and Mareia were amazing. Super sweet and helpful and very welcoming. Mike bannos, i think his last name is, is extremely arrogant and despicable. More

by navisingh1235
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Mike Bannos, Mariea Bojan
Apr 30, 2021 -

Lexus Of Orland responded

While I am pleased to hear that Kevin and Mareia took good care of you, and I am a bit disappointed to hear that our whole team didn't leave you with the same positive impression. I would like to speak with you directly about what happened to ensure we address this with our team. Please don't hesitate to give me a call. Thank you, Kevin Martin - General Sales Manager - 708-614-8700 ext 262

April 15, 2021

Great atmosphere to conduct business. No pressure sales gimmicks. Lorenzo (and Sammie in his absence) along with Kevin Martin were a pleasure to work with. More

by mbuckley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Sammie Scott, Lorenzo Lowery, Ziad Altamimi
Apr 15, 2021 -

Lexus Of Orland responded

Thank you for taking the time to share! We appreciate your support and are thrilled to hear that Lorenzo, Sammie, and Kevin earned your five stars. Drive safely, and we hope to see you back at Lexus of Orland!

Apr 15, 2021 -

mbuckley responded

Thanks again for your service!

April 12, 2021

Mike Fredette made the experience of parching a new car very easy. Mike was knowledgable, helpful and a true professional. From the test drive to delivery we were totally satisfied. More

by frankci
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martin, Mike Fredette, Lorenzo Lowery, Ziad Altamimi
Apr 13, 2021 -

Lexus Of Orland responded

There is nothing better than hearing that our team made car-buying easy! Thank you for choosing and recommending Mike. We wish you many safe and happy travels in your new vehicle!

April 08, 2021

Absolutely best dealership. Great customer service and very nice and helpful employees. Marek was our sales person and did an amazing job. We are very happy with our new car and would recommend this deale More

by Agnes G.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marek Okreglak
Apr 09, 2021 -

Lexus Of Orland responded

Agnes, thank you for taking the time to leave us a review! We couldn't be happier to hear that Marek took such good care of you here at Lexus of Orland, and we will certainly let him know that you appreciate his help. We hope that you continue to enjoy your new car!

April 08, 2021

Good service, took a while to settle on a price but staff was friendly. I enjoy the follow up calls months after purchase to see how everything is going with the new vehicle. More

by minkoe13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Martin Polkowski, Mike Bannos, Marek Okreglak, Jimmy McColgan
Apr 08, 2021 -

Lexus Of Orland responded

It was such a pleasure doing business with you! Thank you for choosing Lexus of Orland - we wish you many safe and happy miles in your new car!

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