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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
March 31, 2021
Again great service from Mike Fredette in purchasing my 2nd car from this dealership. It was a pain free purchasing process due to his patience and auto knowledge. If you want a attentive person during yo 2nd car from this dealership. It was a pain free purchasing process due to his patience and auto knowledge. If you want a attentive person during your purchasing process give Mike a call. Also thanks to Mike Bannos for expediting the financial side of the process. More
by soupnow
Verified CustomerEmployees Worked With
Mike Fredette, Mike Bannos, Jimmy McColgan
March 30, 2021
Martin and Mike Bannos made this an easy and enjoyable process. We are glad to have a Lexus again. The luxury and affordability as compared to other brands made this a easy choice. process. We are glad to have a Lexus again. The luxury and affordability as compared to other brands made this a easy choice. More
by cabelke
Employees Worked With
Mike Bannos, Chris Kowalis
March 30, 2021
I was very pleased with the service. The work order was written up efficiently and I was consulted with recommended additional repair. The waiting area was clean and inviting and chairs socially distanced written up efficiently and I was consulted with recommended additional repair. The waiting area was clean and inviting and chairs socially distanced. More
by Love Lexus
Employees Worked With
Tony Rescario
March 30, 2021
Marek was excellent and very patient in helping me decide which car to buy. He was helpful and considerate.. It was a very good experience. which car to buy. He was helpful and considerate.. It was a very good experience. More
by diane.pach
Employees Worked With
Kevin Martin, Mike Bannos, Marek Okreglak
March 29, 2021
I would not recommend this dealer as we were sent here to l do a ceramic coat that the dealer at Lexus of Lansing failed to do. They took our car and when we picked it up from Lexus of Orland our car had scr l do a ceramic coat that the dealer at Lexus of Lansing failed to do. They took our car and when we picked it up from Lexus of Orland our car had scratches and swirls on the entire car. I was devastated at the damage to my new car! I was told to come in the morning and show the sales man for the 3rd party sales TONY he looked astonished by what happened said he would help till he was called back to the finance office and then came out and said YOU DIDNT BUY IT HERE WE CANT HELP YOU! They took this to a stereo place to get done and obviously they didn't know what they were doing how can I dealer take my new car damage it and say I didn’t buy it there so to bad....talked CHRIS (manager) he said he could maybe have his body shop fix it but this was after us doing a review but I would never trust this dealer as even when we picked it up they didn't have the work on the right car. They could not even find my car at first as they attached this work to my husbands LEXUS that we did buy at LEXUS OF ORLAND they told us to give them all 5s in the rating when we bought his car but never again would we ever purchase of trust this dealer So We had to atake it to a professional which cost more and I already paid 1287.54 he took weeks to try to do the correction of the paint and made it better but can.not get some of the deeper scratches out! Now after not being able to drive my car since Feb as we talk to our consultants and Lexus we are waiting for a resolution to this situation. As you can see the response from KEVIN who thinks who cares about you the customer you didnt buy it hear I should have never helped the other dealer out. How about maybe getting reliable and trustworthy people to send the work too as this is LEXUS I would never assume my car would be going to a stereo place to get a ceramic coat and would never believe a business would not have empathy for a client who spent over 58,000 on a car at LEXUS OF ORLAND a couple months prior just because you were helping another dealer out does not give you the ok to ruin a 60,000 car!!!!DO NOT TRUST THIS DEALER!! This has cost us several thousand more and the loss of our vehicle for weeks i fee LEXUS OF ORLAND AND LEXUS OF LNSING need to make this right I would never go to these dealers More
by Lisadeyoung1002
Employees Worked With
Kevin Martin, Sammie Scott, Chris Kowalis
March 27, 2021
Great place with great staff to serve their customers.Mark Zaremba was my service guy and all my questions were answered.plus I had pick up and drop off service. customers.Mark Zaremba was my service guy and all my questions were answered.plus I had pick up and drop off service. More
by latherio952
Employees Worked With
Mark Zaremba
March 26, 2021
Kevin, Marek and Mike are true assets to the Lexus team. They certainly make buying a car a pleasant and memorable experience. Customer service is outstanding! Everyone here at Lexus are exceptional. Thi They certainly make buying a car a pleasant and memorable experience. Customer service is outstanding! Everyone here at Lexus are exceptional. This is what keeps me coming back. Marek goes above and beyond to service his clients. Mike made the financial end of purchasing a car fun! And of course Kevin gives the final stamp of approval. More
by Barbara H.
Employees Worked With
Kevin Martin, Mike Bannos, Marek Okreglak
March 25, 2021
Pleasant experience overall. Chris Merx and Mike Bannos both were informative and helpful throughout the process. Each department representative provided a level of professionalism expected of the Lexus br both were informative and helpful throughout the process. Each department representative provided a level of professionalism expected of the Lexus brand. More
by J_A_SILAS
Employees Worked With
Chris Merx, Mike Bannos
March 25, 2021
I have dealt with Lexus of Orland and specifically Jim Boulos for a number of years now (at least 10 years) and have always had efficient and the utmost professional service in purchasing/leasing new vehi Boulos for a number of years now (at least 10 years) and have always had efficient and the utmost professional service in purchasing/leasing new vehicles over the years. I highly recommend Lexus of Orland to friends and family. More
by pbarker1
Employees Worked With
Jim Boulos, Chris Kowalis, Ziad Altamimi
