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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
March 22, 2021
Overall very happy with my experience. Lorenzo did everything he possibly could to help me out. It did happen to be busy at the time I went, so there was a lot of waiting. Ziad helped me find a great everything he possibly could to help me out. It did happen to be busy at the time I went, so there was a lot of waiting. Ziad helped me find a great APR I was happy about that! But it did feel like he was rushing me a little, again due to it being busy. None the less, I would highly recommend Lexus of Orland! More
by castillo.josh.8
Verified CustomerEmployees Worked With
Megan Santiago , Jimmy McColgan, Lorenzo Lowery, Ziad Altamimi
March 20, 2021
The whole process starting from the test drive to securing my vehicle and ultimately approving my purchase was very quickly and professionally handled. Jim Boulos was a gem answering any questions I securing my vehicle and ultimately approving my purchase was very quickly and professionally handled. Jim Boulos was a gem answering any questions I might have had and explaining clearly what would happen next and always followed up with me to see where things stood. If anything I slowed the process down but never did I feel pushed by Jim. Excellent process and very friendly and knowledgeable staff. Made my selection process very easy. More
by dlrhv52
Employees Worked With
Jim Boulos, Jimmy McColgan, Ziad Altamimi
March 20, 2021
Purchasing my new Lexus was a wonderful experience for me, because it has been 20 years since I last purchased a car. Sammie was the most wonderful sales person ever; he was the right fit, giving enough me, because it has been 20 years since I last purchased a car. Sammie was the most wonderful sales person ever; he was the right fit, giving enough space without pressure, and everything was explained thoroughly. Thank you Sammie for all that you did. More
by Shirlmike0
Employees Worked With
Tony and the person at the coffee area were helpful., Sammie Scott, Ziad Altamimi
March 18, 2021
Overall good but some hiccups. Tires switched from Yokohama to Dunlop. I want Yokohama and that was on the car when I decided to purchase. Front driver/passenger area not clean. Lorenzo was great and Yokohama to Dunlop. I want Yokohama and that was on the car when I decided to purchase. Front driver/passenger area not clean. Lorenzo was great and continues to be responsive. More
by patbrozowski
Employees Worked With
Jimmy McColgan, Lorenzo Lowery, Ziad Altamimi
March 16, 2021
My salesman, James Boulos is really caring, explains everything well and accurately and offers the best deals. The car itself is fantastic. The finance department is very fast and efficient as well. everything well and accurately and offers the best deals. The car itself is fantastic. The finance department is very fast and efficient as well. More
by MRASSOULI_IDOC
Employees Worked With
Jim Boulos, Mike Bannos, Jimmy McColgan
March 16, 2021
Aiman & Ziad ensured that my experience with purchasing a vehicle was delightful and pleasant! They were very informative, knowledgeable & personable. I love my new Lexus! vehicle was delightful and pleasant! They were very informative, knowledgeable & personable. I love my new Lexus! More
by fefair
Employees Worked With
Aiman Hamdan, Ziad Altamimi
March 16, 2021
Everyone was pleasant, especially, Mike Fredette. I really appreciated his professionalism and friendliness. He was so accommodating in answering my questions and patient as I was deciding what color really appreciated his professionalism and friendliness. He was so accommodating in answering my questions and patient as I was deciding what color and make of Lexus I wanted. It was truly a pleasant experience. More
by JMJ7247
Employees Worked With
Mike Fredette, Ziad Altamimi
March 16, 2021
Love working with all the people there. Would highly recommend do anybody looking for a vehicle. Very thorough and easy to work with. Five-star dealership. recommend do anybody looking for a vehicle. Very thorough and easy to work with. Five-star dealership. More
by BV
Employees Worked With
Mike Fredette, Jimmy McColgan, Ziad Altamimi
March 15, 2021
I had a wonderful experience at Lexus of Orland. Jim, Mike and Marty were the absolute best. Jim didn't waste anytime getting me in the car that I requested. He didn't try to sell me anything other tha Mike and Marty were the absolute best. Jim didn't waste anytime getting me in the car that I requested. He didn't try to sell me anything other than what I asked for. Mike made the financial side very pleasant as well. More
by HAMPN95
Employees Worked With
Marty, Jim Boulos, Mike Bannos, Chris Kowalis
March 11, 2021
I enjoyed working with Lexus of Orland Sales Person Sammie Scott. He was very professional and accommodating. He is a great person to work with. Sammie Scott. He was very professional and accommodating. He is a great person to work with. More
by caroldavid2015
Employees Worked With
Sammie Scott, Mike Bannos, Jimmy McColgan
