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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
September 29, 2020
Lorenzo and Marty were excellent. They provided detailed customer service, answered all of my questions and I would definitely make more referrals in the future. customer service, answered all of my questions and I would definitely make more referrals in the future. More
by jennifera.ollie
Verified CustomerEmployees Worked With
Marty Pivit- 5 stars, Mike Bannos, Jimmy McColgan, Lorenzo Lowery
September 29, 2020
“SAMMIE” is very courteous. His bubbly attitude just put you at ease when making such a large purchase. He was very knowledgeable about the Lexus Brand and I would recommend anyone to see him when you are i you at ease when making such a large purchase. He was very knowledgeable about the Lexus Brand and I would recommend anyone to see him when you are in the market for a new ride.👍 More
by Nelson.bjack
Employees Worked With
Sammie Scott
September 25, 2020
Sammie was great in helping me obtain the vehicle I wanted. He was very patient and accommodating. Such a caliber of person is rare, Lexus should be grateful to have him as an employee. wanted. He was very patient and accommodating. Such a caliber of person is rare, Lexus should be grateful to have him as an employee. More
by r.portis
Employees Worked With
Sammie Scott, Jimmy McColgan, Ziad Altamimi
September 25, 2020
Lexus of Orland was very attentive and professional throughout the process. My salesman, Chris Merx went out of his way to meet my needs. It was a first class experience from beginning to end. Said was throughout the process. My salesman, Chris Merx went out of his way to meet my needs. It was a first class experience from beginning to end. Said was really helpful in the Finance department. The most pain free car shopping experience I have had at a traditional dealership. I will refer my friends. More
by Marcus Simpson
Employees Worked With
Kevin Martin, Chris Merx, Ziad Altamimi
September 25, 2020
Chris Merks was very helpful, accommodating and attentive.. He is always available for any question.. He was GREAT and Was happy to work with him.. attentive.. He is always available for any question.. He was GREAT and Was happy to work with him.. More
by lakeishamarie27
Employees Worked With
Kevin Martin, Chris Merx, Ziad Altamimi
September 24, 2020
I can't say enough of how fantastic my experience was and still is at Lexus of Orland. As many car buyers fear the process, it was amazing for me. Thanks Mike Bannos in Finance for a seamless purchase and t still is at Lexus of Orland. As many car buyers fear the process, it was amazing for me. Thanks Mike Bannos in Finance for a seamless purchase and the great sales effort from Chris Merx, who continues to follow up with me to keep me satisfied. Hats off to Lexus or Orland. More
by jgp1956
Employees Worked With
Chris Merx, Mike Bannos, Chris Kowalis
September 22, 2020
Aiman Hamdan was excellent to work with. He was very knowledgeable and answered all my questions on the spot..was very pleased to work with him. I highly recommend. knowledgeable and answered all my questions on the spot..was very pleased to work with him. I highly recommend. More
by crystalgolon
Employees Worked With
Mike Bannos, Aiman Hamdan, Jimmy McColgan
September 22, 2020
Very attentive & friendly staff. Excellent & timely service. Got my dream car. Overall ULTIMATE experience. I’m a satisfied customer. Sammie, Jimmy Mack & Mike....YOU GUYS ROCK!! service. Got my dream car. Overall ULTIMATE experience. I’m a satisfied customer. Sammie, Jimmy Mack & Mike....YOU GUYS ROCK!! More
by Precious
Employees Worked With
Sammie Scott, Mike Bannos, Jimmy McColgan
September 21, 2020
everyone went over and beyond to make us feel comfortable especially Mariea and really like my car and the choices I had to chose from. especially Mariea and really like my car and the choices I had to chose from. More
by ARTHURWHARRIS999
Employees Worked With
Mike Bannos, Jimmy McColgan, Mariea Bojan
September 16, 2020
marek made this process of buying our car very easy and efficient. He helped find the car we wanted out of state and made it happen . We love our Lexus. This was the best car buying experience ever!! D efficient. He helped find the car we wanted out of state and made it happen . We love our Lexus. This was the best car buying experience ever!! Dzieki Marek. More
by polishrudy
Employees Worked With
Kevin Martin, Marek Okreglak, Ziad Altamimi
