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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
September 12, 2020
Excellent salesman Admittedly this survey is frustrating Excellent salesman Admittedly this survey is frustrating that it can’t be submitted unless it is minimum 25 words. The survey forces word use unnece Excellent salesman Admittedly this survey is frustrating that it can’t be submitted unless it is minimum 25 words. The survey forces word use unnecessary More
by mptouhy
Verified CustomerEmployees Worked With
Kevin Martin, Chris Merx, Mike Bannos
September 11, 2020
Such an incredible experience, you guys took incredible care of my , after my disappointing experience at Mercedes you guys was able to turn that into a positive , you guys earned my business care of my , after my disappointing experience at Mercedes you guys was able to turn that into a positive , you guys earned my business More
by mrkwasibarry1980
Employees Worked With
Chris Merx, Jimmy McColgan, Ziad Altamimi
September 11, 2020
From walking in to leaving with a brand-new RX350 everything was pressureless and perfect! Maria worked really hard on helping us find the perfect car! Everyone we worked with was a pleasure working everything was pressureless and perfect! Maria worked really hard on helping us find the perfect car! Everyone we worked with was a pleasure working with and even “checking out” with Mike was an enjoyable experience. All around top-notch customer service. I would return for my next purchase! More
by JO
Employees Worked With
Kevin Martin, Mike Bannos, LG Sears, Mariea Bojan
September 10, 2020
MIKE FREDETTE WAS EASY TO WORK WITH . PATIENT AND AND GOES OUT OF HIS WAY TO FIND WHAT I WAS LOOKING FOR. LORENZO HELPFUL WITH TECH QUESTIONS. TONY IN SERVICE ALWAYS HONEST AND UPFRONT. GOES OUT OF HIS WAY TO FIND WHAT I WAS LOOKING FOR. LORENZO HELPFUL WITH TECH QUESTIONS. TONY IN SERVICE ALWAYS HONEST AND UPFRONT. More
by HOWARDHICKEY
Employees Worked With
TONY CESARIO, Kevin Martin, Mike Fredette, Mike Bannos, Lorenzo Lowery, Mariea Bojan
September 10, 2020
Mike Bannos was the best as always! Was in and out in less than a half hour. He had everything ready for when I arrived, even providing me with his cell number in case any questions or problems would ari less than a half hour. He had everything ready for when I arrived, even providing me with his cell number in case any questions or problems would arise. More
by karenpisarski
Employees Worked With
Mike Bannos
September 10, 2020
It was a pleasure purchasing my Lexus 350 from Lexus of Orland park. Sammie Scott made the experience easy and made an extra effort to help find the vehicle I wanted Orland park. Sammie Scott made the experience easy and made an extra effort to help find the vehicle I wanted More
by r.portis
Employees Worked With
Sammie Scott, Ziad Altamimi
September 09, 2020
I met Mr. LG Sears and he helped us buy our Lexus. We met Lorenzo the day we picked up the cars and he was also very helpful. My daughter and I both bought new cars. I would tell everyone to come to Lexu met Lorenzo the day we picked up the cars and he was also very helpful. My daughter and I both bought new cars. I would tell everyone to come to Lexus of Orland. More
by celobiggers
Employees Worked With
Kevin Martin, Mike Bannos, LG Sears, Lorenzo Lowery
September 08, 2020
Jim was straightforward, no hocus pocus. He returned my calls almost immediately. And Mike was was also straightforward, no issues. I would recommend the as well. calls almost immediately. And Mike was was also straightforward, no issues. I would recommend the as well. More
by RON98
Employees Worked With
Jim Boulos, Kevin Martin, Mike Bannos
September 08, 2020
They were very helpful which made the process go smoothly. Although Sammie had time off for his birthday. He made sure everything was in place. smoothly. Although Sammie had time off for his birthday. He made sure everything was in place. More
by mzchaney2
Employees Worked With
Sammie Scott, Jimmy McColgan, Ziad Altamimi
September 07, 2020
We are very pleased with our experience. The sales consultant was able to locate our cars doe us and gave us a tutorial of the wonderful features on the Lexus RX. consultant was able to locate our cars doe us and gave us a tutorial of the wonderful features on the Lexus RX. More
by alanabiggers
Employees Worked With
Kevin Martin, Mike Bannos, LG Sears, Lorenzo Lowery
