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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
August 14, 2020
Excellent staff & outstanding customer service. Aiman was very knowledgeable & accommodating. I highly recommend him & all the managers who worked with me with my new purchase. very knowledgeable & accommodating. I highly recommend him & all the managers who worked with me with my new purchase. More
by FORTYPLUSANDFAB3
Verified CustomerEmployees Worked With
Aiman Hamdan, Jimmy McColgan, Chris Kowalis, Ziad Altamimi
August 12, 2020
Sammie was very personable and knowledable about my Lexus. All of your staff were very nice and welcoming to me and my friend. I will recommend your dealership! Lexus. All of your staff were very nice and welcoming to me and my friend. I will recommend your dealership! More
by Donna2020
Employees Worked With
Bob Vitorrio, Sammie Scott, Mike Bannos, Jimmy McColgan
August 11, 2020
I had a great experience with my shopping. My sales team was very polite and provided me with options. The finance team also was great was very polite and provided me with options. The finance team also was great More
by mishallen12
Employees Worked With
Marty, Aiman Hamdan, Jimmy McColgan, Lorenzo Lowery, Ziad Altamimi
August 11, 2020
Extremely patient and kind! What a great experience from day one! My car was ready for me and the sales person was nice and knowledgeable. Finance department was very informati What a great experience from day one! My car was ready for me and the sales person was nice and knowledgeable. Finance department was very informative and took the time to explain all of the numbers extended warranty options, etc. Buying a car from Lexus of Orland could not have gone any smoother! I am totally impressed! More
by k.bond509
Employees Worked With
Mike Bannos
August 11, 2020
What a wonderful experience!!! My sales person Mike was was very friendly and thorough. I’m going to recommend this dealership to all my family and friends. was very friendly and thorough. I’m going to recommend this dealership to all my family and friends. More
by leyounger1
Employees Worked With
Chris Merx, Mike Bannos
August 10, 2020
Lexus of Orland was very friendly and easy to work with. LG Sears was great! We test drove the UX and he explained the various features. I later emailed him stating we wanted to move forward with the purc LG Sears was great! We test drove the UX and he explained the various features. I later emailed him stating we wanted to move forward with the purchase. When we went into the dealership, he had everything ready for us. It was the easiest and most pleasant car buying experience I have had. More
by lesliekquirk
Employees Worked With
Mike Bannos, LG Sears
August 10, 2020
I’m a returning customer after 16 years. The personal care from your sales team was amazing. I highly recommend LEXUS to my friends and family- more specifically LEXUS of Orland. care from your sales team was amazing. I highly recommend LEXUS to my friends and family- more specifically LEXUS of Orland. More
by bjsmith9527
Employees Worked With
Jim Boulos, Sammie Scott, Mike Bannos, Chris Kowalis, Lorenzo Lowery
August 08, 2020
long in waiting GM kevin martin is terrific,i have bought many cars from this dealership,and so has my brother. Kevin has made buying enjoyable. The waiting 3.30 hour GM kevin martin is terrific,i have bought many cars from this dealership,and so has my brother. Kevin has made buying enjoyable. The waiting 3.30 hours to receive the car was horrible.Had to come back two days later to have explained how things work on the car. More
by msyo
Employees Worked With
Kevin Martin, Lorenzo Lowery, Mariea Bojan, Ziad Altamimi
August 07, 2020
My husband and I had a wonderful experience for the first time at Orland Lexus . Everything went smoothly and the people we worked with were very professional and happy working we will return. first time at Orland Lexus . Everything went smoothly and the people we worked with were very professional and happy working we will return. More
by jerry67
Employees Worked With
Mike Fredette, Jimmy McColgan, Ziad Altamimi
August 05, 2020
This was our third purchase from this dealership. Superior customer service, cleanliness & professionalism of staff is what keeps us coming back to and recommending this dealership. Chris Merx was Superior customer service, cleanliness & professionalism of staff is what keeps us coming back to and recommending this dealership. Chris Merx was our salesman on our last two purchases and he has a way of connecting with the customer which feels very genuine. More
by betti.zbonski
Employees Worked With
Chris Merx, Mike Bannos, Jimmy McColgan
