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Lexus Of Orland
Orland Park, IL
2,525 Reviews
The Kowalis Auto Group is working hard to provide the automotive services you need while keeping our customers and team members safe. Due to Coronavirus (COVID-19) we have made modifications in our daily practices and altered how we do business to best serve our customers. We have changed our operating hours from 7am - 8pm Monday - Thursday Friday 9pm - 8pm and Saturday 8am - 5:00pm. We will continue to monitor the situation as it progresses and keep you informed but please call us for the most up to date information. Our professional staff is ready to assist you in our facilities, as well as online and via phone, offering options and choices for you and your various automotive needs. You may browse our new and pre-owned inventory, schedule a service appointment, order parts, schedule a loaner vehicle, or initiate a finance and sales transaction right from the comfort of your home or office. You can get pre-approved via the credit application process right through our website..
For those still able to make facility visits, please know we have made operational changes that include:
· Providing hand sanitizer throughout our stores for customers and associates and ensuring that anyone who is not feeling well understands that we support them staying/working from home.
· Disinfecting work stations, café areas, phones, keyboards, loaner vehicles. We are also making sure our service staff is using a fresh pair of gloves while handling each customer’s vehicle.
· Providing loaners and shuttle services for guests not wishing to remain in waiting areas for extended periods of time and also offering pickup and delivery to your home or office.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,525 reviews
August 04, 2020
Did a good job with helping with all my cars i really like the people service Chris Merx is very helpful and knowledgeable Thx everyone like the people service Chris Merx is very helpful and knowledgeable Thx everyone More
by djramar
Verified CustomerEmployees Worked With
Kevin Martin, Chris Merx, Mike Bannos, Ziad Altamimi
August 04, 2020
Beautiful friendly atmosphere everything I needed and everything that was done was done in the time frame and which I needed it would definitely recommend to other individuals everything that was done was done in the time frame and which I needed it would definitely recommend to other individuals More
by goodenhandsome
Employees Worked With
Mike Bannos, Jimmy McColgan, Chris Kowalis, Mariea Bojan
August 04, 2020
Satisfied Customer We’ve been customers of Lexus of OrLand/Orland Toyota for more than a decade. We’ve purchased both new and pre-owned vehicles. We keep coming back bec We’ve been customers of Lexus of OrLand/Orland Toyota for more than a decade. We’ve purchased both new and pre-owned vehicles. We keep coming back because they consistently provide excellent customer service in all areas of the dealerships whether it’s sales or parts/service. Staff is always pleasant and informative. Purchase of big ticket items such as a car has always made us (me) a little anxious. I have to commend Maria and Mike for providing an informative yet no-pressure, low stress environment which really helped us to make the best decision for us. We can honestly say that we have never experienced “buyer remorse” when dealing with these two dealerships and would highly recommend them to family and friends. More
by skigor2
Employees Worked With
Mike Bannos, Mariea Bojan
August 03, 2020
My experience was excellent. I was helped as soon as I walked in the door. I did my homework prior to coming in and they didn’t mess around and gave me a very fair offer the first time. Just like that dea walked in the door. I did my homework prior to coming in and they didn’t mess around and gave me a very fair offer the first time. Just like that deal done. Financing was a breeze with a competitive rate. Chris showed me everything I needed to know about the RX350 features before I left. More
by ballen6869
Employees Worked With
Chris Merx, Mike Bannos, Chris Kowalis
August 03, 2020
The staff was very friendly knowledgeable and courteous. I felt no pressure to purchase a vehicle unless I was completely comfortable. The process was simple and easy as I paid for my car in full. I’d recom I felt no pressure to purchase a vehicle unless I was completely comfortable. The process was simple and easy as I paid for my car in full. I’d recommend Lexus of Orland. More
by trplump317
Employees Worked With
Mike Fredette, Mike Bannos, Jimmy McColgan
August 03, 2020
This is 3rd car with Lexus of Orland and I absolutely love the staff. Aiman and Kevin have been a great help to me. Last but not least Mike is another person that has helped me a lot. love the staff. Aiman and Kevin have been a great help to me. Last but not least Mike is another person that has helped me a lot. More
by Monsterr20
Employees Worked With
Aiman Hamdan
August 02, 2020
From the minute we walked thru the door everyone we encountered was eager to help or make sure we were taken care of. Sammie understand what we wanted and worked with us to make it happen. I have been encountered was eager to help or make sure we were taken care of. Sammie understand what we wanted and worked with us to make it happen. I have been in a lot of dealerships but I must say I am definitely impressed and will return to the Lexus of Orland Park! More
by warren2057
Employees Worked With
Sammie Scott
July 29, 2020
The service here was outstanding! From the second we walked into the dealer, we were helped right away. From explaining what was possible and what our options were, we were able to secure a brand new ca walked into the dealer, we were helped right away. From explaining what was possible and what our options were, we were able to secure a brand new car! More
by kcernauskas
Employees Worked With
Chris Merx, Mike Bannos, Jimmy McColgan
July 28, 2020
I was very pleased with both Chris Merx and Mike Bannos, they were very professional and still made me feel like a friend. Dealership was beautifully maintained and comfortable they were very professional and still made me feel like a friend. Dealership was beautifully maintained and comfortable More
by Special K
Employees Worked With
Chris Merx, Mike Bannos, Chris Kowalis
July 27, 2020
I rate lexus of Orland 5 +++++Mr. Okreglak, Mike and I rate lexus of Orland 5 +++++ Mr. Okreglak, Mike and jim were Outstanding. The experience at Lexus of Orland is dramatically better Than the I rate lexus of Orland 5 +++++ Mr. Okreglak, Mike and jim were Outstanding. The experience at Lexus of Orland is dramatically better Than the Lexus dealership I had in California. Thanks. Nancy hayes More
by nancyhayes789
Employees Worked With
Mike Bannos, Marek Okreglak, Jimmy McColgan
