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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews

714 Reviews of Lexus Of Orland - Service Center

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August 22, 2022

When I have to come, it's certainly a pleasure to wait in a lovely and clean facility. I also enjoy browsing in the gift shop and usually I have to buy some little item before I leave. This time I want to More

by patricathomas9514
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sanbrin/gift shop
Aug 22, 2022 -

Lexus Of Orland responded

We are so glad your visits to Lexus of Orland are always a pleasure and that you get the chance to enjoy our facilities during your stay. Thank you for the 5-stars, and we can't wait to see you again!

August 20, 2022

Customer service was great. .maintenance on car was done in a timely manner, and service rep answered all questions. More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julien
Aug 22, 2022 -

Lexus Of Orland responded

Sharon, we are glad that your most recent service visit went smoothly! Thanks for leaving Lexus of Orland a positive review. See you next time!

August 12, 2022

Very professional and excellent customer service . When I arrived I didn’t have to wait. More

by ywilsonjohnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Merx, Sammie Scott, Marek Okreglak, LG Sears, Lorenzo Lowery
Aug 12, 2022 -

Lexus Of Orland responded

We're elated that we could offer timely and quality service that shaped a positive experience! Thanks for choosing Lexus of Orland. We hope to see you again down the road!

August 10, 2022

Service was good yesterday especially with washing my vehicle before closing. I'm glad and feeling better... More

by vehicle owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service manager Joe
Aug 10, 2022 -

Lexus Of Orland responded

We're happy to hear our team delivered quality service on your vehicle! We hope to work with you again down the road at Lexus of Orland!

August 09, 2022

Excellent service department at Lexus of Orland they got the job done on time I’ll recommend Lexus of Orland service to all my friends and family,ask for Christine service advisor More

by AIMANHAMDAM1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Kowalis
Aug 09, 2022 -

Lexus Of Orland responded

Thank you for your confidence in Christine and the Lexus of Orland service team! It is our honor and privilege to assist you. Drive safely, and we'll see you again next time!

July 31, 2022

Went in for scheduled maintenance. David my service advisor was great. Was attentive and was able to answer all my questions. No complaints! More

by Vince
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David, Thamn
Aug 01, 2022 -

Lexus Of Orland responded

Vince, thank you for the great review! We are thrilled to hear that you had a successful service experience working with David and the Lexus of Orland team. Drive safely, and we hope to see you back again down the road!

July 26, 2022

The dealership was clean and neat. The service adviser Anthony was proficient and answered all my questions regarding my car needs. I highly recommend this dealership for your car need More

by Fvacek
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Jul 27, 2022 -

Lexus Of Orland responded

This kind of review makes our day! We're thrilled Anthony welcomed you with professional assistance and accommodating facilities. We hope to see you again at Lexus of Orland!

June 30, 2022

Orland Dealership is awesome 😎 I enjoy the spirit of the place! Always very clean and atmosphere is outstanding. I like the waiting area and the waiting time is not bad at all, Thank you! More

by DELOSTRICKLA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Consultant Nick Reid
Jun 30, 2022 -

Lexus Of Orland responded

Your review made our day! We're delighted Lexus of Orland provided such a wonderful atmosphere, clean waiting area, and timely service. We hope to see you down the road!

Jun 30, 2022 -

DELOSTRICKLA responded

My email address is: delostrickla@aol.com

June 30, 2022

Very dishonest service writer David. He lied to me. From start to finish. He said I needed over 8000 worth work. My car only needed a evaporator. Endurance denied my claim because of the More

by danny.dan332
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
David
Jun 30, 2022 -

Lexus Of Orland responded

Dan, this is very worrying to hear, as the conduct you've described does not align with how we run our business. I think it would be best if we discussed this directly so I can properly address and remediate these concerns. Please give me a call, if you are willing: 708-614-8700 ext 273. Best, Joe Pervazas - Service Manager

June 27, 2022

As usual, Lexus of ORLAND continues to keep our vehicle safe and reliable. Thank you to Chris and the terrific technician for the fantastic service. More

by Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Mackowiak and the (terrific Technician)
Jun 28, 2022 -

Lexus Of Orland responded

Scott, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Chris and the Lexus of Orland team. Drive safely, and we hope to see you back again down the road!

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