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714 Reviews of Lexus Of Orland - Service Center
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May 25, 2021
Great customer service. Professional, Clean, relaxing atmosphere. Received and greeted right away! Adviser kept me updated and informed with vehicle issues and status and answered all of my questions! atmosphere. Received and greeted right away! Adviser kept me updated and informed with vehicle issues and status and answered all of my questions! More
by AStar
Employees Worked With
David Thamm
May 12, 2021
AVOID AT ALL COSTS!! I went in to get my car serviced for an oil change, and I left with my car completely scratched up by their car wash. I hadn't initially noticed because my car is white and it was a clou an oil change, and I left with my car completely scratched up by their car wash. I hadn't initially noticed because my car is white and it was a cloudy day so scratches on the windshield weren't visible, but after the sun started to shine on the windows and windshield the damages were absolutely terrible. I went back to Lexus to address the issue and service managers Joe and Keith told me that it was impossible that this happened through their car wash and that they run all their cars through it with no issues. (Funny enough when I pulled into the dealership the porter told me that technically they aren't supposed to run the ES, GS, and IS models through their wash) After telling Keith and Joe that there are numerous complaints and reviews online about similar issues, Keith simply stated that he, "Doesn't care to see those reviews" Then Joe proceeded to examine my car and came to the conclusion that the damage to the windshield is in fact on the inside of the car on the tints. Now I'm no car expert, but if the tints were the issue, the scratches wouldn't be reflecting off the sun on the outside as they are. I was worried he would continue to examine my car and find that my blinker fluid levels were low. Up until this point I was a proud Lexus owner and enjoyed my car very much, but if this is the quality service I get and others get too, then this is the last time I purchase a Lexus vehicle. The dealership spent a good chunk of money remodeling their dealership when they would have been better off hiring staff that are knowledge about vehicles and compassionate/considerate to their clients. New building. Same xxxxty service. After calling corporate and explaining my issue, they told me that the dealership is privately owned by the Kowalis family and that I would have to address the issue directly with them. It is very sad and disappointing that instead of acknowledging the fact that they are responsible for the damages, I have to go through the trouble of a lawsuit. If you care about your vehicle please save yourself the trouble and get it serviced elsewhere. More
by acupfit17
Employees Worked With
Joe and Keith
May 07, 2021
Worst Experience I’ve had at this Lexus Dealer !!3 Worst Experience I’ve had at this Lexus Dealer !! 3 hours+ to change a battery My service agent went home before I did !! No one told me it was go Worst Experience I’ve had at this Lexus Dealer !! 3 hours+ to change a battery My service agent went home before I did !! No one told me it was going to be 3+ hours for a battery- I would have gone home - Couldn’t even get a car wash as I was late in getting home for Dinner More
by Coachpga72
Employees Worked With
Julian
May 06, 2021
A 730 am appointment for an oil change, install the roof cross bars, butler service, check on an XM radio issue and perhaps find out why I had a wheel lock key with no wheel locks on a 2020 GX 460 Premium. cross bars, butler service, check on an XM radio issue and perhaps find out why I had a wheel lock key with no wheel locks on a 2020 GX 460 Premium. I guess this was too much to ask. Dropped the car off at 715 am to ensure it was there for my appointment so I could pick it up after work. I get a call from Tony stating that they are going to charge me $40 for wheel locks. I somewhat understand as my complaint is with sales for this one, I guess. I asked him to discuss with the sales manager and was told I would have to do that myself. Not happy. Get to dealership at 415 pm to be told my vehicle isn't finished. Get to the dealership the next day and all the work completed except my GX is completely covered in shop dust. When Tony came out I showed him and he told a valet to go get a rag and wipe off my car. I told him no you are not going to scratch my car by dry wiping it when its covered in shop dust. Tony offered to have me wait while they wash it. I figure two days was wait enough. I was so frustrated at this point I just took my dirty car and went to the car wash myself. Two days of holding on to my car for pretty basic maintenance and they could not accomplish it in the time given. Very disappointed and was under the impression that I had purchased a luxury car but apparently luxury service isn't part of the deal. So be sure to check every minor thing before buying from this dealership as if you roll off the lot without something they will charge you when you come back to find it and may take a few days to install it and give it back to you. More
by JPMATTHEWS1977
Employees Worked With
Tony
May 04, 2021
Purchased a used Lexus from another dealer. The car had an open recall. Called Lexus of Orland and they handled everything. Even washed my car and filled it with fuel. They did a great job from the start t an open recall. Called Lexus of Orland and they handled everything. Even washed my car and filled it with fuel. They did a great job from the start to the finish. More
by murraym
Employees Worked With
Tony
April 27, 2021
Very satisfied with the work they do , get in done in a timely manner . Only thing I didn’t like this time was the cost of the tire rotation, thought $ 40.00 was a bit much.... so didn’t get it done this t timely manner . Only thing I didn’t like this time was the cost of the tire rotation, thought $ 40.00 was a bit much.... so didn’t get it done this time ... The $ 100.00 for the oil change was a bit high , but than again don’t need them that often anymore, so kinda a no issue ... More
by Wally222
Employees Worked With
Forgot their names
April 22, 2021
I always feel like a part of the Lexus of Orland family. Tony does a great job when ever I come in for service. He explains everything in great detail always. Tony does a great job when ever I come in for service. He explains everything in great detail always. More
by Jenny
Employees Worked With
Anthony
March 30, 2021
I was very pleased with the service. The work order was written up efficiently and I was consulted with recommended additional repair. The waiting area was clean and inviting and chairs socially distanced written up efficiently and I was consulted with recommended additional repair. The waiting area was clean and inviting and chairs socially distanced. More
by Love Lexus
Employees Worked With
Tony Rescario
