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714 Reviews of Lexus Of Orland - Service Center
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March 29, 2021
I would not recommend this dealer as we were sent here to l do a ceramic coat that the dealer at Lexus of Lansing failed to do. They took our car and when we picked it up from Lexus of Orland our car had scr l do a ceramic coat that the dealer at Lexus of Lansing failed to do. They took our car and when we picked it up from Lexus of Orland our car had scratches and swirls on the entire car. I was devastated at the damage to my new car! I was told to come in the morning and show the sales man for the 3rd party sales TONY he looked astonished by what happened said he would help till he was called back to the finance office and then came out and said YOU DIDNT BUY IT HERE WE CANT HELP YOU! They took this to a stereo place to get done and obviously they didn't know what they were doing how can I dealer take my new car damage it and say I didn’t buy it there so to bad....talked CHRIS (manager) he said he could maybe have his body shop fix it but this was after us doing a review but I would never trust this dealer as even when we picked it up they didn't have the work on the right car. They could not even find my car at first as they attached this work to my husbands LEXUS that we did buy at LEXUS OF ORLAND they told us to give them all 5s in the rating when we bought his car but never again would we ever purchase of trust this dealer So We had to atake it to a professional which cost more and I already paid 1287.54 he took weeks to try to do the correction of the paint and made it better but can.not get some of the deeper scratches out! Now after not being able to drive my car since Feb as we talk to our consultants and Lexus we are waiting for a resolution to this situation. As you can see the response from KEVIN who thinks who cares about you the customer you didnt buy it hear I should have never helped the other dealer out. How about maybe getting reliable and trustworthy people to send the work too as this is LEXUS I would never assume my car would be going to a stereo place to get a ceramic coat and would never believe a business would not have empathy for a client who spent over 58,000 on a car at LEXUS OF ORLAND a couple months prior just because you were helping another dealer out does not give you the ok to ruin a 60,000 car!!!!DO NOT TRUST THIS DEALER!! This has cost us several thousand more and the loss of our vehicle for weeks i fee LEXUS OF ORLAND AND LEXUS OF LNSING need to make this right I would never go to these dealers More
by Lisadeyoung1002
Employees Worked With
Kevin Martin, Sammie Scott, Chris Kowalis
March 27, 2021
Great place with great staff to serve their customers.Mark Zaremba was my service guy and all my questions were answered.plus I had pick up and drop off service. customers.Mark Zaremba was my service guy and all my questions were answered.plus I had pick up and drop off service. More
by latherio952
Employees Worked With
Mark Zaremba
March 23, 2021
My experience with the employees of of Lexus of Orland Park, IL has aways been pleasant.. Ray Galaassi always greets me with a smile and warm welcome. My service experience on 3/16/21 was great Daruisz Park, IL has aways been pleasant.. Ray Galaassi always greets me with a smile and warm welcome. My service experience on 3/16/21 was great Daruisz Pallica kept me informed of the service needed during my visit. I am very pleased with my experience with the entire staff of Lexus of Orland Park, I l.. They always make me feel welcomed, comfortable and safe even during a Pandemic . More
by SKNFXR
Employees Worked With
Darius Pawlica, Ray Gallassi & Bob V.
March 20, 2021
Purchasing my new Lexus was a wonderful experience for me, because it has been 20 years since I last purchased a car. Sammie was the most wonderful sales person ever; he was the right fit, giving enough me, because it has been 20 years since I last purchased a car. Sammie was the most wonderful sales person ever; he was the right fit, giving enough space without pressure, and everything was explained thoroughly. Thank you Sammie for all that you did. More
by Shirlmike0
Employees Worked With
Tony and the person at the coffee area were helpful., Sammie Scott, Ziad Altamimi
February 11, 2021
Dariusz Was great to work with. He explained everything thoroughly and the work was completed promptly. Service was excellent from start to finish. I highly recommend Lexus of Orland park thoroughly and the work was completed promptly. Service was excellent from start to finish. I highly recommend Lexus of Orland park More
by ahmud1234
Employees Worked With
Dariusz
January 21, 2021
I only take my car to Tony because I know I will receive excellent service ALWAYS! Tony gets straight to the point and doesn't mince words when it comes to your vehicle's needs. I know my car is in good, c excellent service ALWAYS! Tony gets straight to the point and doesn't mince words when it comes to your vehicle's needs. I know my car is in good, capable hands! The kind and courteous service I receive is always top notch! Very professional and respectful dealership overall. More
by sroeroe3
Employees Worked With
Anthony Cesario
January 16, 2021
Mark Zaremba Did a fantastic job making me feel comfortable bringing my car in for the first time for servicing that happen to be my fault. Felt very comfortable there. I will definitely ask for hi comfortable bringing my car in for the first time for servicing that happen to be my fault. Felt very comfortable there. I will definitely ask for him next time I go in for servicing! Thank you Mark More
by KAREN78
Employees Worked With
Mark Zaremba
January 08, 2021
Thank you Tony so much for getting me in and out today, My battery was dead and I called him and I got in and got battery replaced and on my way. I had some medical issues and he was so sensitive to my iss My battery was dead and I called him and I got in and got battery replaced and on my way. I had some medical issues and he was so sensitive to my issues. Thank you so very much. More
by Maria
Employees Worked With
Tony service department
January 04, 2021
Great Experience.Everything went well. Everybody was friendly and very helpful.I have no more to add. This should be changed to one to25 words. Not 25 words. I had a great experience getting my car serv friendly and very helpful.I have no more to add. This should be changed to one to25 words. Not 25 words. I had a great experience getting my car serviced everything went well. Everybody was very friendly. This should be changed to 25 words or less. I had a great experience everything went well everybody was very knowledgeable and friendly. I had a great experience everything went well everybody was knowledgeable very friendly, easy to talk to and willing to help More
by Marypraisegod
Employees Worked With
Ryan
