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714 Reviews of Lexus Of Orland - Service Center
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January 02, 2021
I was greeted promptly, service need were addressed promptly, and inly the issue I needed addressed. I appreciated being as a customer and not processed. promptly, and inly the issue I needed addressed. I appreciated being as a customer and not processed. More
by Camprevii
Employees Worked With
David in Service Department
December 31, 2020
The service consultant made my experience wonderful. Julien was very professional and helpful. He cared for my request and helped get me in and out of dealership quickly. Julien was very professional and helpful. He cared for my request and helped get me in and out of dealership quickly. More
by Erik L
Employees Worked With
Service Consultant - Julien
December 25, 2020
I had tires rotated on 11/20/2020 20 days later the front left tire came off while our daughter was driving it causing over $6,000 in damage. I bought the car there new and had them do all the mainten front left tire came off while our daughter was driving it causing over $6,000 in damage. I bought the car there new and had them do all the maintenance. When I called to tell Joe the service manager his comment was, that why you have insurance. I will not go back there again and will never buy another lexus. Not a satisfied customer. John Lamkin More
by jlamkin79
Employees Worked With
Joe service manager
November 11, 2020
Tony is the best! He will fit me in when needed and always keeps me updated on status of vehicle while being serviced. He explains the repair bill and takes the time to walk me to vehicle when service always keeps me updated on status of vehicle while being serviced. He explains the repair bill and takes the time to walk me to vehicle when service is complete. More
by sroeroe3
Employees Worked With
Tony Cesario - Service Advisor
October 15, 2020
Dave from Service was extremely helpful throughout the whole process. Things were handled exactly as he told me they would be. Dave was a great guy to work with!! whole process. Things were handled exactly as he told me they would be. Dave was a great guy to work with!! More
by jct24
Verified CustomerEmployees Worked With
Dave from Service
September 03, 2020
I am pissed as my 1st Kowalis Lexus was 18 years ago Bought 3 from this dealership and on August 18-2020 bought 2016 certified Rx350,whuch 3 days later computer /brakes malfunction Then service Mgr, Joe Bought 3 from this dealership and on August 18-2020 bought 2016 certified Rx350,whuch 3 days later computer /brakes malfunction Then service Mgr, Joe said ,”nothing wrong. So went on trip and “all” functions on its computer are going off., saying dangerous to drive etc. I am In New Buffalo and hope this Rx doesn’t kill me and my wife on the way home. Real bad service!!! Bob Jacob More
by ROBERTJACOB
Employees Worked With
Joe / Mgr. in service dept and his Master mechanic really screwed a very good customer. Sad to have a CERTIFIED LEXUS services that way!, Mike Bannos, Aiman Hamdan
February 13, 2020
Quality Service My visit was to replace a battery and I left in a new car. While waiting for service I asked about a car I had seen on line. With no pressure involv My visit was to replace a battery and I left in a new car. While waiting for service I asked about a car I had seen on line. With no pressure involved, I left with a certified pre-owned Lexus. Sammy Scott was the best. He showed me the car and answered my questions. The finance folks also worked with me to get the beat deal, I am so pleased with my decision and happy to have a new car., Visit Lexus of Orland, you will be pleased with service! More
by Lexus Lady
Employees Worked With
Sammie Scott
December 27, 2019
PAID $900+ for nothing. TERRIBLE! Paid $900+ for my car. Drove out the parking lot and saw same problem as when I brought it in. Turned around and told Eric Erickson. They kept the car Paid $900+ for my car. Drove out the parking lot and saw same problem as when I brought it in. Turned around and told Eric Erickson. They kept the car for another 24 hours. The next day Eric called me and said they couldn’t fix it. In the meantime, they kept my $900+ and to top it off, my car is even more broken 😡 I should have listened to what people told me about this place. SAD More
by Chloe.coronado
Employees Worked With
Eric Erickson
December 24, 2019
An awesome day at Lexus stopped by for service on my 2017 Lexus rx 350. Picked up a 2020 nx 300 that I love dearly. Thanks guys for all your help stopped by for service on my 2017 Lexus rx 350. Picked up a 2020 nx 300 that I love dearly. Thanks guys for all your help More
by LOONEYC79
Employees Worked With
Jim Boulos, Mike Bannos, Chris Kowalis
October 31, 2019
Every time I walk through their doors, I ask myself what problems are they going to give me today, sure enough i stood correct and they denied me a loaner car because I was 24 and not 25. They told me this problems are they going to give me today, sure enough i stood correct and they denied me a loaner car because I was 24 and not 25. They told me this is a new policy even though I’ve been given loaners plenty of times in the past. when I asked to see the policy in written form, I was told by Joe “I don’t have to show you anything.” I guess if you’re young and the color of your skin doesn’t meet their expectations they will treat you very poorly on all moral levels. More
by Lou
Employees Worked With
Joe service manager
