Lexus Of Orland - Service Center

Excellent customer service Recall on vehicle. They provided a nice loaner for the day. The repair took longer than anticipated and was a bit inconvenient. But they made it right Recall on vehicle. They provided a nice loaner for the day. The repair took longer than anticipated and was a bit inconvenient. But they made it right, above and beyond expectations. More

Outstanding Service Lexus of Orland is an outstanding service dealer. Each and every time I go for service I receive a thorough examination for what is and what is not ne Lexus of Orland is an outstanding service dealer. Each and every time I go for service I receive a thorough examination for what is and what is not needed. I highly recommend Lexis of Orland. More

Payed attention to the details. payed attention to details. First class service consultant and person. Made all the arrangements to get it right. Provided loaner car for next sche payed attention to details. First class service consultant and person. Made all the arrangements to get it right. Provided loaner car for next scheduled visit. Will service both my Lexus with Tony Cesario. More

Totally charged wrong amount for services I scheduled my service for 40,000 miles which included an oil change, tire rotation and cabin filter. When I received my bill I was charged for extra I scheduled my service for 40,000 miles which included an oil change, tire rotation and cabin filter. When I received my bill I was charged for extra oil. Did not understand this charge and asked for the service manager which could not be found for 30 minutes. Numerous people where looking for the manager but he could not be found. Finally the general manager came to cashier and I explained the situation and he could not help me either. Finally service manager came to cashier and explained I was not to be charged for extra oil, it was part of the package. The service tech did not know what was going on and was not very helpful. I have never received service like this from any other service tech and figured he must have been new. In all due respect, a service tech should not be on their own until they are completely trained in their positions. Also your car wash which is supposed to be available to customers who bought their cars there have been repeatedly closed, day after day. Nice weather, sunny and warm. This is unacceptable and will way very heavily when I go to buy another car. I just expect the car washed to get the salt off. Don't other this service if you cannot fulfill it. More

Excellent service and communication Kathy and the service associates were key in getting my car issues resolved in a timely manner. She kept me informed throughout the process, from sta Kathy and the service associates were key in getting my car issues resolved in a timely manner. She kept me informed throughout the process, from start to finish. More

Great service here at Lexus of Orland! My service experience was very good. All of the work was completed in a timely manner. The service writer is very nice to work with and the staff in My service experience was very good. All of the work was completed in a timely manner. The service writer is very nice to work with and the staff in the waiting area is very pleasant and welcoming. More

No Follow UP First I had to pick an answer for a recommendation - in the past it would have been an absolute Yes, now I really am not sure. I asked Morgan (my ser First I had to pick an answer for a recommendation - in the past it would have been an absolute Yes, now I really am not sure. I asked Morgan (my service rep) to have the service manager (she mentioned his name was Brace) contact me discuss the $4000 and $1000 estimates that I received from Lexus recently for services. I feel these amounts were extreme. I sent a survey previous survey response regarding this as well. No one has contacted me. I even reminded Morgan, and still never received a call or note. I have had 3 Lexus cars and have been using Lexus of Orland for service for over 20 years, and this is the first 2 times that I did not received a follow call or note. Very disappointing. However, the service helpers, attendant (offering refreshments) and the cashier were very accommodating and nice. More

Oil change Morgan Lee assisted me with my appointment. All went very well. She was able to let the service team know my time constraint. I was able to make my n Morgan Lee assisted me with my appointment. All went very well. She was able to let the service team know my time constraint. I was able to make my next appointment ahead of time. I was very satisfied. More

Web site I have been a customer since 2008 when I purchased a 2008 GS350 and loved the vehicle and service. I the purchased a 2010 LS 460 in 2011. I have had a I have been a customer since 2008 when I purchased a 2008 GS350 and loved the vehicle and service. I the purchased a 2010 LS 460 in 2011. I have had all service done at your dealership and booked most on the website. In the past when booking on the website you were given the cost of the services you wanted. This practice of letting you know the price of your service is no longer available. I don’t understand why you have taken away this option, maybe thinking the price will chase customers away. People will come if the service is good and the interaction with the website and the representatives understood. Please add the pricing back to website for the customers like myself who believe in your dealership. More

$200 an hour! Spent 2.5 hrs for 30,000 mile check that was supposed to cost me somewhere in the neighborhood of $500. But, no add $800 more and another hour to my v Spent 2.5 hrs for 30,000 mile check that was supposed to cost me somewhere in the neighborhood of $500. But, no add $800 more and another hour to my visit. 30,000 miles seem a little early for needing new rear brake pads and rotors and fuel injector clean. Not really happy with my experience. More