Lexus Of Orland - Service Center

Service Visit Anthony Cesario was helpful. Answered questions I had. was available as needed. Wanted to speak to someone regarding purchasing lease but was directed Anthony Cesario was helpful. Answered questions I had. was available as needed. Wanted to speak to someone regarding purchasing lease but was directed to sales More

Very Satisfactory. The service experience was satisfactory. The car was ready when I needed it and the service agent was helpful in explaining the work to be performed. The service experience was satisfactory. The car was ready when I needed it and the service agent was helpful in explaining the work to be performed. I did not feel any pressure to do anything. More

Excellent service Very friendly staff, efficient and conscientious. Service delivered on time at a good price. Purchased four tires also...very good price plus instan Very friendly staff, efficient and conscientious. Service delivered on time at a good price. Purchased four tires also...very good price plus instant rebate and manufacturer rebate. Thank you. More

Good visit Everyone was great to my kids. The Cookies and drinks were great. Nice cars inside too 250 bucks for a key is a ripp off Everyone was great to my kids. The Cookies and drinks were great. Nice cars inside too 250 bucks for a key is a ripp off More

Proud Lexus Owner Not only was my ‘09 LS460 services well. I was pampered with hospitality above and beyond! My vehicle was promoted received and next steps were both Not only was my ‘09 LS460 services well. I was pampered with hospitality above and beyond! My vehicle was promoted received and next steps were both emailed and printed for my convenience, as a form of checklist for repairs to come. Overall, 9 out of 10 stars! Free Service would have gotten the 10th star but, nothing’s perfect! Proud Owner XOXOXO More

Great customer service I love Lexus of Orland. My sales person, Chris, was excellent and the service Center, Tony is great too. Recommended if you want exemplary treatment. I love Lexus of Orland. My sales person, Chris, was excellent and the service Center, Tony is great too. Recommended if you want exemplary treatment. More

Efficient, courteous and helpful Everyone was friendly and knowledgeable and my servicing only took 45 minutes after the servicing my car was washed and ready for me out front! My ser Everyone was friendly and knowledgeable and my servicing only took 45 minutes after the servicing my car was washed and ready for me out front! My service rep was extremely courteous More

Declining Service I took my car in for an oil change but needed to leave it overnight because a couple of things needed to be repaired. Before leaving, I was asked to I took my car in for an oil change but needed to leave it overnight because a couple of things needed to be repaired. Before leaving, I was asked to sign an agreement that I hadn’t been shown. I was to sign electronically. I explained that I don’t sign agreements without reading them. Therefore, the lady printed the agreement and marked off areas where I should place my initials. She decided to explain the areas, that I was to sign, by reading from her script. Yet, the script didn’t coincide with the verbiage on the agreement. I tried to explain that to her and the sales manager but it took a long time for them to understand the problem. Obviously, neither of them had compared the scripted information to what was on the agreement. To my consolation, one customer service representative (Kathleen Buchol) expressed that she understood what I was attempting to convey but that nobody had previously noticed the problem. She was friendly and responsive. The next day, since I hadn’t heard from the service desk by 4 p.m., I called to see when my car would be ready. Keep in mind, I would need to be notified and find a way to return by 6 p.m. (closing time for the service department). When I called, a representative informed me that the car was ready. Frustrated, I asked, “When was someone going to notify me?” To that question, she simply indicated that she didn’t know. My husband and I own 2 cars from Lexus of Orland and we have seen the service (at this site) decline over several years. Many people prefer to take there cars to a different Lexus dealer. I hope that the leaders at the Orland site will take a less casual attitude and attempt to provide the high quality service that I became accustomed to receiving. More

Long wait Had an 11:15 appt. got out about 1:15 for standard 10000 service. Too long. The service process is less personal. Told to sit in car until someone cou Had an 11:15 appt. got out about 1:15 for standard 10000 service. Too long. The service process is less personal. Told to sit in car until someone could help me. Service personnel were hospitable but the time involved was simply unacceptable. More

outstanding service Katie was an outstanding service rep. she had excellent customer service when resolving my issue with my check refund and locating the issue wrong wit Katie was an outstanding service rep. she had excellent customer service when resolving my issue with my check refund and locating the issue wrong with my car. More