Lexus Of Orland - Service Center

Lexus of Orland Park My Services at Lexus of Orland Park was very high quality from my Service Advisors to the waiting area. Mr. Hightower's was very professional helping My Services at Lexus of Orland Park was very high quality from my Service Advisors to the waiting area. Mr. Hightower's was very professional helping me with the service. No long wait. More

Thanks for the hospitality! The service advisor Michael Maus was attentive, friendly and courteous. The staff were accommodating in the wait room, by offering refreshments and a The service advisor Michael Maus was attentive, friendly and courteous. The staff were accommodating in the wait room, by offering refreshments and asking if there was anything I needed during my time at the dealership. My experience of having my vehicle serviced was made pleasant by Michael and the staff. Thanks for the great hospitality. More

Great experience...as always! Forgive me for being bad with names, but I had a great experience via customer service after an unexpected mechanical failure with my vehicle resulted Forgive me for being bad with names, but I had a great experience via customer service after an unexpected mechanical failure with my vehicle resulted in a tow to the dealership. Everyone there is friendly and welcoming! More

Would have been a 5 I would have given a 5 accept when I arrived back at the dealership to pick up my car there was a man working on the corner of the building on a lift I would have given a 5 accept when I arrived back at the dealership to pick up my car there was a man working on the corner of the building on a lift trying to affix a very large awkward corner piece and he was working directly over my car. I take such care in parking my car is areas where it will not become damaged. The carelessness of whoever parked my car was very disappointing. I asked the cashier for my keys immediately so I could move it and she could see I was visibly upset. When she went outside she was shocked that no one bothered to move my car. More

Battery Replacement Customer service was great. My battery was replaced, vehicle washed and I was on my way. I inquired about the current warranty on my vehicle and rec Customer service was great. My battery was replaced, vehicle washed and I was on my way. I inquired about the current warranty on my vehicle and received answers promptly. I recommend this dealership for service. More

Pleasant Experience. I never mind taking my car in for service because the staff is very friendly, they keep you updated on the status of your car and the atmosphere is ve I never mind taking my car in for service because the staff is very friendly, they keep you updated on the status of your car and the atmosphere is very relaxing. More

Oil change. Lots of miscommunication, and oil change message was not removed or was reset for my truck. I have to call in to have them take care of it. Service wa Lots of miscommunication, and oil change message was not removed or was reset for my truck. I have to call in to have them take care of it. Service was not great. More

Great I always appreciate the professionalism Lexus gives. You all are great in every way. Thanks for the outstanding customer service. Thanks for friendly I always appreciate the professionalism Lexus gives. You all are great in every way. Thanks for the outstanding customer service. Thanks for friendly service. Goodnight More

Service Always extremely professional. I’m always excited about the level of support that I receive. Representatives are always welcoming, effecient and servi Always extremely professional. I’m always excited about the level of support that I receive. Representatives are always welcoming, effecient and service oriented. Fresh coffee and snacks available! More

Kathy in the service dept was awesome! Kathy went above and beyond to be helpful and accommodating. Incredible customer service! Never have I had such a great experience with this dealershi Kathy went above and beyond to be helpful and accommodating. Incredible customer service! Never have I had such a great experience with this dealership. I've owned 3 Lexus vehicles the past 15 years. My suggestion to this dealership is either hire more people like her or have Kathy train the other staff!!! More