Lexus Of Orland - Service Center

Excellent customer service I have been purchasing vehicles at this dealership for 20 years. The customer service has always been outstanding. My recent visit and conversation wi I have been purchasing vehicles at this dealership for 20 years. The customer service has always been outstanding. My recent visit and conversation with service rep was great. More

Great experience From when I pulled in the service door I got great customer service. From the person who greeted me to the young lady asking customers if they would From when I pulled in the service door I got great customer service. From the person who greeted me to the young lady asking customers if they would like something to drink. More

Great Service Department Experience I have been purchasing vehicles at this dealership for many years. I have always been more than satisfied with their outstanding customer service. Th I have been purchasing vehicles at this dealership for many years. I have always been more than satisfied with their outstanding customer service. They have always been honest and reliable, which is greatly appreciated ! More

Decent..could have been better Just got an oil change. They didn't put my reminder sticker in my window...i need that to remember when my next oil change is due.. Tony is mailing m Just got an oil change. They didn't put my reminder sticker in my window...i need that to remember when my next oil change is due.. Tony is mailing me the sticker .Lastly they washed my car without my permission..Ido not run my car through automatic car wash..i hand wash my car.. ..so i was a bit upset about that. Next time i'l tell them not to wash my car. More

Did not complete everything that was asked. The service personnel person was nice.. I should had look at my car on the things I asked to get fixed before I left the dealership. The service personnel person was nice.. I should had look at my car on the things I asked to get fixed before I left the dealership. More

Too pushy in service I felt to pressured to get a tire rotation every 5k miles if I don’t want to leave it at that, please okay? xxx I felt to pressured to get a tire rotation every 5k miles if I don’t want to leave it at that, please okay? xxx More

Routine oil change Met by Mike in the service department. He was very helpful! Made recommendations after vehicle inspection. Checked my warranty- I had received a card Met by Mike in the service department. He was very helpful! Made recommendations after vehicle inspection. Checked my warranty- I had received a card from Lexus stating my warranty was running out. I had actually bought the extended warranty when we purchased the car. The lovely lady in the customer lounge was delightful! While we were there we looked at other vehicles-a couple different sales people approached us and were ready to answer any questions. Got a text from Chris Merz who is keeping an eye out for a car I might be interested in. The lady in the coffee area gave him my name! Good work! More

Mike was wonderful in helping me I was coming to drop my car off for service but Mike was able to get my car serviced without an appointment. I aporeciated his effort and professional I was coming to drop my car off for service but Mike was able to get my car serviced without an appointment. I aporeciated his effort and professionalism More

Replacing one part on recall took 3 days I want to start off by saying the Service at this dealer has been better on previous visits. This rating and comments only apply to the service from I want to start off by saying the Service at this dealer has been better on previous visits. This rating and comments only apply to the service from March 5 to 7, 2019. I made an appointment to install a new airbag inflator on the passenger side of my 2015 Lexus GX 460 After dropping the car off and being given a loaner for the day I was notified a couple of hours later the part was not available and "might' be available on Thursday. I agreed to keep the loaner and wait until Thursday. On Thursday morning I checked and the part had arrived. It took all day to complete the job. When I picked the car up a small plastic piece was in the cup holder. I brought it to their attention and they got a technician to remove one panel install the part and then put the panel back.. Issues with this service: 1. Since I was specifically coming in to replace the recalled part, someone should have checked it was going to be in stock and on hand. 2. When I had airbag replaced on my Honda Civic it took 2 hours, not a full day. 3. If I had not noticed the part in the cup holder, it would have meant another appointment and service for what took 5 minutes to replace. 4. Having the loaner car is better than nothing, but doesn't mean I want to fuss around for 3 days with what should be a simple service. I was given a tank of gas in my vehicle for my inconvenience, which was a nice touch. 5. Lexus, not this dealer, but Lexus Corp. should have known in 2015 the air bag was defective. Maybe not? However, I strongly suspect from articles I have seen the companies are not issuing air bag recalls until they manufacture and have parts available for replacement. I understand in the real world that probably needs to happen. However, as the recall notice states, it is dangerous for a passenger to sit in the vehicle with this air bag. So while Lexus was waiting for replacement parts to be created, the owner has no knowledge there is a dangerous and possibly life threatening condition in the vehicle. 6. Lastly, only the passenger airbag was recalled and replaced, not the driver's side. Is this on an upcoming recall or was it made differently and will never be a problem? More

Fantastic service - Mike Maus was terrific Mike did an excellent job making me feel welcomed and explained the service required. Also provided updates on when my car would be ready. Overall gre Mike did an excellent job making me feel welcomed and explained the service required. Also provided updates on when my car would be ready. Overall great experience. He has a wonderful personality. More