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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews
Today: 7:00 AM - 6:00 PM Closed Now
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714 Reviews of Lexus Of Orland - Service Center

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March 04, 2019

Thorough and done in a timely fashion The representative Mike was there as I pulled in. He took care of everything. I had coffee and waited in the seating area. Work was completed in a More

by sallytclair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike M ( I think Maus?) from Services
March 04, 2019

Efficient, professional. This was for a Manufacturer's Recall. I was able to make an appointment for the next morning. The Service Rep. went the extra step to contact my ins More

by jmarchert
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Maus
March 04, 2019

Greatest ever Great service experience with excellent communication before and afterwards Mechanic was great in finding my problem quickly with no debating the pr More

by donaldgustaf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t know the service manager name but she was wonderful
March 04, 2019

very nice staff, needs some improvement Staff was very nice. However I received incorrect information regarding the repair of my tire. I was told it was covered under my warranty and then l More

by zachirice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morgan
March 04, 2019

Courteous and professional I was greeted promptly and my problem was addressed. I was treated professionally and honestly. Mike was up front about what the work was going to en More

by A. Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Maus
March 04, 2019

Took waaayyy too long I feel like the service guy was just trying to sell me stuff. I didn’t feel like that before. Took waaayyy too long for just a tire rotation and ch More

by simone.castanada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Guy with no front teeth
March 04, 2019

Very disappointed in the service department. Wasn’t happy at all for the last three visits to the service department. Very very disappointed. I am buying another Lexus and I definitely will not c More

by munareyes
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Morgan service advisor.
March 04, 2019

On time professional The service was on time I actually arrived early . The greeting was done professionally, the waiting room was clean and comfortable. My agent explaine More

by vellshort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Martin
March 04, 2019

The guy who assisted me was professional and helpful. Lexus of Orland Psrk always present professionalism at all times and they are timely with their services. Whenever i have to visit Lexus its never a b More

by tehrifahbrown
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fredette
March 01, 2019

Excellent, as always!! The customer service at Lexus is ALWAYS excellent. The staff is always friendly, helpful, and mindful of the customer's time. The service consultants More

by jortiz83182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Timothy Kosiba
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