Lexus Of Orland - Service Center
Orland Park, IL
714 Reviews of Lexus Of Orland - Service Center
Thorough and done in a timely fashion The representative Mike was there as I pulled in. He took care of everything. I had coffee and waited in the seating area. Work was completed in a The representative Mike was there as I pulled in. He took care of everything. I had coffee and waited in the seating area. Work was completed in about 2 hours which was pretty much what I expected. More
Efficient, professional. This was for a Manufacturer's Recall. I was able to make an appointment for the next morning. The Service Rep. went the extra step to contact my ins This was for a Manufacturer's Recall. I was able to make an appointment for the next morning. The Service Rep. went the extra step to contact my insurance carrier to verify coverage when I forgot my insurance card. The courtesy of a loaner while the work was being done was appreciated. More
Greatest ever Great service experience with excellent communication before and afterwards Mechanic was great in finding my problem quickly with no debating the pr Great service experience with excellent communication before and afterwards Mechanic was great in finding my problem quickly with no debating the problem and he fixed it the first timr More
very nice staff, needs some improvement Staff was very nice. However I received incorrect information regarding the repair of my tire. I was told it was covered under my warranty and then l Staff was very nice. However I received incorrect information regarding the repair of my tire. I was told it was covered under my warranty and then later told I would have to pay for the new tire. Also, it was a extremely long wait for a tire repair/replace. More
Courteous and professional I was greeted promptly and my problem was addressed. I was treated professionally and honestly. Mike was up front about what the work was going to en I was greeted promptly and my problem was addressed. I was treated professionally and honestly. Mike was up front about what the work was going to entail and kept me updated before, during and after the appointment started. More
Took waaayyy too long I feel like the service guy was just trying to sell me stuff. I didn’t feel like that before. Took waaayyy too long for just a tire rotation and ch I feel like the service guy was just trying to sell me stuff. I didn’t feel like that before. Took waaayyy too long for just a tire rotation and check up. My service was no charge because I purchased a maintenance plan when I purchased the call. More
Very disappointed in the service department. Wasn’t happy at all for the last three visits to the service department. Very very disappointed. I am buying another Lexus and I definitely will not c Wasn’t happy at all for the last three visits to the service department. Very very disappointed. I am buying another Lexus and I definitely will not come to the Orland Park location. More
On time professional The service was on time I actually arrived early . The greeting was done professionally, the waiting room was clean and comfortable. My agent explaine The service was on time I actually arrived early . The greeting was done professionally, the waiting room was clean and comfortable. My agent explained everything . More
The guy who assisted me was professional and helpful. Lexus of Orland Psrk always present professionalism at all times and they are timely with their services. Whenever i have to visit Lexus its never a b Lexus of Orland Psrk always present professionalism at all times and they are timely with their services. Whenever i have to visit Lexus its never a bad experience. More
Excellent, as always!! The customer service at Lexus is ALWAYS excellent. The staff is always friendly, helpful, and mindful of the customer's time. The service consultants The customer service at Lexus is ALWAYS excellent. The staff is always friendly, helpful, and mindful of the customer's time. The service consultants take the time to explain everything and answer any questions you may have. Great experience! More