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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews
Call Service Center (708) 614-8700

714 Reviews of Lexus Of Orland - Service Center

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September 08, 2023

My experience during this visit was pleasant. The customer service was great from beginning to end. More

by DIRETHAJENNINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Sep 10, 2023 -

Lexus Of Orland responded

Kiretha, customer service is our priority, so it's wonderful to see that reflected in your experience. Thank you for sharing and leaving Lexus of Orland a five-star review!

September 07, 2023

Brought my car in for an oil change. My service advisor advised me I did not need one yet and simply rotated my tires and saved me at least $100. More

by BJSWAN725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
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Sep 08, 2023 -

Lexus Of Orland responded

We're glad to know our team at Lexus of Orland delivered such excellent service. Thanks for trusting us with your vehicle's needs!

September 04, 2023

Worked with Efren Lopez, he was courteous, professional and personable. He arranged for transportation to and from the dealership. My car was ready on time and within the estimate. More

by DRF0920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrin Lopez
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Sep 05, 2023 -

Lexus Of Orland responded

We're glad to know that Efren provided you with top-quality service at Lexus of Orland. It's great to see everything went smoothly. We appreciate your feedback!

September 02, 2023

Brought my car back three times in two days and each time keep finding different problems. Costing over $3000.00. I will never buy a car from your dealership More

by ARNIE1570
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Sep 04, 2023 -

Lexus Of Orland responded

I'm sorry to hear about your experience. It's important that our customers feel confident in the service we provide, and it seems like we've fallen short on multiple occasions. I'd appreciate the opportunity to discuss these concerns further so I can better understand what happened and work toward a resolution with you. Please reach out at your earliest convenience. Thank you, Keith Omera - Service Director - 708-342-6419

September 01, 2023

All of the employees I talked to today were friendly and courteous. The dealership itself is spotlessly clean and the car was returned to me after it had been washed. The driver’s seat was covered for ex More

by Hrlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr Cesario
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Sep 05, 2023 -

Lexus Of Orland responded

We're delighted to know you had an efficient and friendly service experience at Lexus of Orland! We appreciate your recommendation and look forward to working with you again in the future!

September 01, 2023

Very friendly and efficient. Was greeted professionally as I drove/walked in. Joe was great to work with. More

by mark_mirabile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe in the Service Department
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Sep 01, 2023 -

Lexus Of Orland responded

We're glad to know you had a friendly and positive experience working with Joe at Lexus of Orland. Thanks for the positive feedback, we appreciate it!

September 01, 2023

I’ve been a loyal customer for over 10 years. I’m on my second Lexus and was looking forward to my third. I brought my car in for a tire rotation with oil change - all good, I thought. Next time More

by BJ SHN
Workmanship
Recommend Dealer
No
Employees Worked With
Tony Cesario, Joe Pervazas
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Sep 04, 2023 -

Lexus Of Orland responded

I'm sorry to read about your recent experience with us. We value our long-term customers and it's dismaying to learn that you've had such a frustrating situation. I understand you're upset and that we've lost your future business, but I want to make sure any ongoing issues get properly addressed. If you're willing to speak with me about this, please reach out. Thank you, Keith Omera - Service Director - 708-342-6419

August 31, 2023

Nick helped check in my car, very professional. Everyone I saw at LEXUS OF Orland was great to work with! More

by homerun-01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
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Sep 01, 2023 -

Lexus Of Orland responded

We're glad to know that Nick and the rest of our team at Lexus of Orland provided you with a professional service. Thanks for sharing your positive experience!

August 30, 2023

Everyone I worked with at Lexus of Orland was professional, knowledgeable, and provided great service. More

by ldemke5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Boulos
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Aug 31, 2023 -

Lexus Of Orland responded

We're delighted to know you had a great experience with our team at Lexus of Orland. Thanks for the positive feedback and we look forward to serving you again in the future!

August 30, 2023

John took care of me on this service visit, understood my vehicle service needs and kept me informed. More

by rph3227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John A.
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Aug 30, 2023 -

Lexus Of Orland responded

We're glad to know John was able to provide you with a great service experience at Lexus of Orland! Keeping our customers informed is important to us, so we appreciate your feedback. We look forward to your next visit!

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