Lexus Of Orland - Service Center

I was a non-event! From start to finish the whole process was just over an hour...I dropped the car off and picked up at my convenience. Tony-the Service Rep was very g From start to finish the whole process was just over an hour...I dropped the car off and picked up at my convenience. Tony-the Service Rep was very good....as usual... your staff is excellent..thank you! More

Always great Always a good experience. Always kind, courteous, and professional. Never a problem, always smooth and easy. Coffee area is a Lucretia where you sit c Always a good experience. Always kind, courteous, and professional. Never a problem, always smooth and easy. Coffee area is a Lucretia where you sit comfortably and have a nice cup of coffee. More

100000 mile tune up Easy scheduling and great service.. Morgan Lee assited me and applied my 19% internet discount. Waited in guest area while being offered beverages and Easy scheduling and great service.. Morgan Lee assited me and applied my 19% internet discount. Waited in guest area while being offered beverages and snacks. More

Excellent Customer Service The sales associate was very nice and helpful. She explained in detail the repairs and risks. I’ve never had this type of service as long as I’ve been The sales associate was very nice and helpful. She explained in detail the repairs and risks. I’ve never had this type of service as long as I’ve been coming to Lexus of Orland. She is an excellent employeee. Thanks for taking interest in my vehicle and me. More

Vehicle/ Key service This was my 1st service appt. for my Lexus and it was a great experience. I was very satisfied with the service and the price for my vehicle. Great jo This was my 1st service appt. for my Lexus and it was a great experience. I was very satisfied with the service and the price for my vehicle. Great job OP Lexus. More

Top notch service! I have received the best in customer service since I have been a client. I am happy to bring my car because I know that the consultant give me the be I have received the best in customer service since I have been a client. I am happy to bring my car because I know that the consultant give me the best advice and I appreciate their honesty. More

Very disappointed. I went in June for an oil change and ended up paying more than I expected because the mechanic did something to the oil pan and blamed it on the age o I went in June for an oil change and ended up paying more than I expected because the mechanic did something to the oil pan and blamed it on the age of my car. I ended having to pay more than what I wanted too. This last visit in November I got another oil change and wiper inserts. Ifrom June-November, they come back and tell me my vehicle needs almost 3,000.00 worth of maintenance. I cannot imagine how in 5 months 3,000.00 miles later, I’m needing all this work. I don’t know what or why i should believe the dealership. I’m very very disappointed. I purchased my vehicle brand new at Lexus of Orland and have always brought my car to them for my maintenances. I understand that my car is a 2006 and I’m well aware of wear and tear. What I’m really having trouble understanding is how we are only 5 months later and I’m needing all this work done??? Why wasn’t I told this on the last visit? I hardly drive my vehicle. I’m very baffled about this whole situation. More

Service was fine with the exception of not letting me in before someone who cane after me. Also, always takes longer than told. Thank you was fine with the exception of not letting me in before someone who cane after me. Also, always takes longer than told. Thank you More

Great Customer Service All staff members were knowledgeable and helpful! I was so pleased to have worked with them all. The cost wasn't bad at all and actually the way they All staff members were knowledgeable and helpful! I was so pleased to have worked with them all. The cost wasn't bad at all and actually the way they served me, the cost wouldn't have mattered. More

First Class Service Brought my car in to have winter tires mounted and had a first class experience. My service advisor, Tracy Spacucelli, had a great attitude and kept Brought my car in to have winter tires mounted and had a first class experience. My service advisor, Tracy Spacucelli, had a great attitude and kept me updated on the progress of my service while I waited in their relaxing lounge area. More