Lexus Of Orland - Service Center

Owner I like Chris M who helped me buying the car. And he has the patience teaching me how to operate it. However, I don’t like their mechanic service and f I like Chris M who helped me buying the car. And he has the patience teaching me how to operate it. However, I don’t like their mechanic service and front dest service, they told me pay for this and that mainaince service and I have the warranty for next 4 years. And they was very not happy and wasn’t willing to deal with it. I feel disappointed about it. But the general manager helped to solve the problem so it was ok. More

Happy Customer I love how everyone is so friendly at the dealership. I also love the convenience of the loaner cars so that I do not have to wait while mine is being I love how everyone is so friendly at the dealership. I also love the convenience of the loaner cars so that I do not have to wait while mine is being serviced. More

Great and friendly service Jennifer was very kind and helpful with the service. She kept me informed about a recall and would contact me again to set up another service. Jennifer was very kind and helpful with the service. She kept me informed about a recall and would contact me again to set up another service. More

Hands on Customer Service - white glove treatment! I have bought several new vehicles over the years, and every dealership has treated my wife with little regard when I had her take the car in for serv I have bought several new vehicles over the years, and every dealership has treated my wife with little regard when I had her take the car in for service...not Lexus Of Orland! They treated her with the utmost respect. Keep up the great work! More

ASC analysis Technicians diagnosed and repaired the problem. The didn’t try to overcharge during the process. I would recommend the dealership to other Lexus own Technicians diagnosed and repaired the problem. The didn’t try to overcharge during the process. I would recommend the dealership to other Lexus owners. Thanks for excellent customer service. More

Service Department What I appreciate about this dealership is when you bring your car in for service, the technician keeps you updated on the progress. Also, the waitin What I appreciate about this dealership is when you bring your car in for service, the technician keeps you updated on the progress. Also, the waiting area is very comfortable. More

Excellent, professional service Jennifer was pleasant, professional and very knowledgeable about the services that I needed for my vehicle. I would definitely bring my vehicle back t Jennifer was pleasant, professional and very knowledgeable about the services that I needed for my vehicle. I would definitely bring my vehicle back to Lexus of Orland for service! More

Service has declined The checking in process changed and I was not informed and they took other cars in front of me. I informed the manager and they had a very dry apology The checking in process changed and I was not informed and they took other cars in front of me. I informed the manager and they had a very dry apology. He could have kept it! This is my 3rd Lexus and I choose the vehicle because I really like their services. I will probably get my Mercedes now. More

TCB on the south side I thought that I war going to have a bad experience after the upsetting conversation with your operator. I felt that she was very unprofessional and I thought that I war going to have a bad experience after the upsetting conversation with your operator. I felt that she was very unprofessional and rude. I was put at ease once I entered the establishment. The service team took very good care of me. I will be back. More

Lexus LX570 Extremely helpful. Bob was kind and friendly. Service updates (technology) is cool and convenient. But, I thought I was getting charged a $170 diagnos Extremely helpful. Bob was kind and friendly. Service updates (technology) is cool and convenient. But, I thought I was getting charged a $170 diagnosis fee. This should be corrected. More