Lexus Of Orland - Service Center

I brought my car in for 20k mile service. I had made an appointment they got my car in right away. My service advisor Robert Jaskolsk was very courteous and professional. My car was ready in t I had made an appointment they got my car in right away. My service advisor Robert Jaskolsk was very courteous and professional. My car was ready in the allotted time frame they had told me. More

Great service and high quality Great experience using their service department. Was able to do my work while they serviced my car and finished in amount of time as I told Great experience using their service department. Was able to do my work while they serviced my car and finished in amount of time as I told More

Friendly Staff Good customer service and fast service. Always ready for you when you have a appointment. Very clean facilities. Love the free car wash that is offer Good customer service and fast service. Always ready for you when you have a appointment. Very clean facilities. Love the free car wash that is offered. More

Excellent service throght this dealership. I am sold on Lexs Your professionalism ranks high amongst other dealership, you really have a deep concern for your customers. Keep up the good work. I am sold on purch Your professionalism ranks high amongst other dealership, you really have a deep concern for your customers. Keep up the good work. I am sold on purchasing my next Lexsus from you. More

Excellent Great Service! The sales people are wonderful! I had a problem... and they took care of it!!!! They put my sunroof top back on! Without charging me ex Great Service! The sales people are wonderful! I had a problem... and they took care of it!!!! They put my sunroof top back on! Without charging me extra 👌🏽The cafe workers were so nice and helpful More

Repair I am Happy with Lexus of Orland ’s service. I am also glad I have a warranty to cover the cost. Thank you, Morgan Lee was very direct and thorough. I I am Happy with Lexus of Orland ’s service. I am also glad I have a warranty to cover the cost. Thank you, Morgan Lee was very direct and thorough. I appreciate her professional customer service. More

Uneven! First, you should know that I have been servicing my RX300 - Rx350's at this dealership since 2000. Tony Cesario, my current service consultant, has b First, you should know that I have been servicing my RX300 - Rx350's at this dealership since 2000. Tony Cesario, my current service consultant, has been superb since he came on board - I trust him implicitly. That said, I had a 7am appointment on Monday, 8/13, because I had a full schedule that day. When I arrived at the dealership at 6:50 am, the gates were still closed. The individual who came to open the gates advised me that the dealership did not open until 8am that day and that I should return in an hour. Consequently, I drove 20 minutes to our Homer Glen home, waited and drove another 20 minutes back to the dealership. Of course, my car was serviced at the end of all those who had scheduled 7am service. Tony was rightfully disgusted with what had transpired and informed the service manager. Nevertheless, rather than getting in and out for a tire rotation, I ended up leaving the dealership after service about 9:40 am and had to reschedule the rest of my day, postponing some appointments until Tuesday. I have to wonder about dealer training of personnel Bill Renner More

Professional. Attentive...good quality. Awesome!!! Most people know you have to spend money. Spending money and receiving good customer service and quality work does not always go hand and hand anymore Most people know you have to spend money. Spending money and receiving good customer service and quality work does not always go hand and hand anymore. This was a good experience/ More

70K Mile Service I would have given all 5 stars but when I drove in for the service I had to wait in my car for slightly over 10 minutes until a Service Rep came to ge I would have given all 5 stars but when I drove in for the service I had to wait in my car for slightly over 10 minutes until a Service Rep came to get me. This was a scheduled appointment and not just some random drive up for service. More

Disappointed I came in for a new windshield and it is out of stock for a month. I had my front rim repaired and was charged for it when I thought my warranty cover I came in for a new windshield and it is out of stock for a month. I had my front rim repaired and was charged for it when I thought my warranty covered that... When I picked my car up it was dirty they could have ran it through the car wash. More