Lexus Of Orland - Service Center

Service Robert was great to work with in service. He was friendly, courteous and provided me with all of the information necessary for me to understand all of Robert was great to work with in service. He was friendly, courteous and provided me with all of the information necessary for me to understand all of the issues. More

Professional, Polite, Extremely helpful. Professional, Polite, Extremely helpful, KUDOS to Lexus of Orland. When I purchased my car from Sammy Scott it was a wonderful experience and a great Professional, Polite, Extremely helpful, KUDOS to Lexus of Orland. When I purchased my car from Sammy Scott it was a wonderful experience and a great person to business with. More

Flexible timing, professional outcome. Easy to call and schedule flexible time. Very prompt to attend my car need, professional Job in timely fashion. Neat and clean garage And very ple Easy to call and schedule flexible time. Very prompt to attend my car need, professional Job in timely fashion. Neat and clean garage And very pleasant people. Waiting room has three different section one can chose to wait And relax until car is ready. More

Repair of my rear view mirror I am always happy with the care I receive at Orland Park but not this time. What seemed to be a minor repair, they kept my car for 3 days without suc I am always happy with the care I receive at Orland Park but not this time. What seemed to be a minor repair, they kept my car for 3 days without success of the repair. Jennifer was very good and did her best but the mechanics fell short this time. More

Service visit Comprehensive, professional and courteous service provided at a convenient time for me. Good people working to make the experience a pleasant one wit Comprehensive, professional and courteous service provided at a convenient time for me. Good people working to make the experience a pleasant one without any stress. More

Professional and courteous In at 7:30 a.m. my service rep was very helpful and considered of my day. With the work to be done taking a longer time to perform than I anticipat In at 7:30 a.m. my service rep was very helpful and considered of my day. With the work to be done taking a longer time to perform than I anticipated, my rep., offered me a loaner so I could continue on my way to do the many chores that I planned to do. The coffee is always delicious and waiting area pleasant More

Excellent service I recently had my air conditioning system re-charged. It now works well. My car is 20 years old. It rides and drives like a dream thanks to the pro I recently had my air conditioning system re-charged. It now works well. My car is 20 years old. It rides and drives like a dream thanks to the professional mechanics at Lexus of Orland. More

45.000 mile check up The service was great show room floor great .treated me with respect. I been a customer for 10 years it’s great. I’ll be back The service was great show room floor great .treated me with respect. I been a customer for 10 years it’s great. I’ll be back More

Exceptional Service Great customer service. I am always treated well by the employees. My service representative, Tony, is the best! I would recommend this place to all Great customer service. I am always treated well by the employees. My service representative, Tony, is the best! I would recommend this place to all my friends! Love the boutique as well. Overall super experience. More

Service dept Orland Park Lexus is always clean and waiting area is almost comfy, but with lack of reading material for women almost non-existing, not even a newspa Orland Park Lexus is always clean and waiting area is almost comfy, but with lack of reading material for women almost non-existing, not even a newspaper makes it boring when waiting for completed service. My recent time there was going to be at least 2 hours (new front brakes and pads as recommended by service dept 4 weeks earlier), so I asked for a loaner car. My 1pm appt. was on a hot July Wednesday. I pulled into service area at 1pm. While waiting for a service consultant (10 minutes) the staff seemed shorthanded. My usual service guy was not there. I found out later he no longer works there. Tony was with another client I think, so I had to wait which normally I do not . There was no offer of water until I had to ask for when service was completed and I returned the loaner. My RX 350 is 7 years old with 76,000 miles. I have always had the required service when recommended by Lexus so I have been there at least 2 times a year. This recent time there did not seem the same as in the past (except for the lack of reading material). The staff didn't seem as friendly this time. Maybe we all were having an off day. I hope next appt is better. I rely on your "peace of mind" program. More