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Lexus Of Orland - Service Center

Orland Park, IL

4.6
714 Reviews
Call Service Center (708) 614-8700

714 Reviews of Lexus Of Orland - Service Center

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August 10, 2023

I paid $240 for freeon the cooler only work 1 day. Last summer it lasted 3 months - I was told it would leak - but not so fast More

by CASTILLO.VICENTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed
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Aug 11, 2023 -

Lexus Of Orland responded

I'm sorry to learn about your experience with the cooling system. It's not our intention for any repair or service to last only a short time, and we understand how frustrating this must be. We'd like the opportunity to look into this further and see what can be done - please reach out at your earliest convenience. Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

August 10, 2023

Great service team here at Lexus of Orland and the customer waiting area is magnificent! More

by dagraduate2006
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kowalis
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Aug 10, 2023 -

Lexus Of Orland responded

We are thrilled that you had such a positive experience working with our team! Thank you for choosing Lexus of Orland and for sharing your support. Drive safely until we see you again!

August 09, 2023

Friendly and knowledgeable staff. Comfortable waiting area with complementary coffee. I appreciate the free car wash More

by nlsavide
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Cesario
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Aug 10, 2023 -

Lexus Of Orland responded

We're glad to know you had a positive experience at Lexus of Orland! Our team always aims to provide friendly and knowledgeable service. Enjoy your clean car, and come back anytime for that complimentary coffee!

August 08, 2023

Clean shop. Friendly and cares about the customer needs. Great service, free coffee and snacks. Financing for anything beyond your budget plus service reminders More

by miket1065EA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Reid and Tony at times in service department.
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Aug 09, 2023 -

Lexus Of Orland responded

We're glad to know you've appreciated our dealership and friendly service at Lexus of Orland! Our team always strives to meet customer needs, so it's great that we hit the mark for you. Enjoy your complimentary coffee and snacks!

August 08, 2023

Lexus of Orland is my go to dealership for my car, however this time for service I may be moving my business elsewhere. Went in for brake pads and came out with rotors I did not need. I called to fi More

by gwhite7636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John
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Aug 09, 2023 -

Lexus Of Orland responded

I'm sorry to read about your recent service experience. We aim for transparency and clear communication with our customers, so it's concerning that you were left with an unresolved issue. I'd like the opportunity to discuss what happened and address any questions or concerns you may have regarding your vehicle's brake system. Without your full name, I cannot locate your contact in our system, but please give me a call at your convenience. Thank you, Joe Pervazas - Service Manager - 708-614-8700 ext 273

August 07, 2023

Great professionalism in the service that was provided, and that’s always provided thank-you More

by renosingleton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
Report | Print
Aug 07, 2023 -

Lexus Of Orland responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of Orland!

August 06, 2023

Service is fine. Staff is always friendly. I feel confident that my Lexus is well taken care of. More

by jekribs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Aug 07, 2023 -

Lexus Of Orland responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of Orland. Safe travels!

August 06, 2023

Service was fast and completed properly . Was greeted nicely and the waiting room was clean. More

by junaid.ahmed63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Aug 07, 2023 -

Lexus Of Orland responded

Thank you for the review! We appreciate the kind feedback and hope to see you again at Lexus of Orland. Safe travels!

August 02, 2023

The dealership is aways neat and clean. The tech kept me aware of the status of my car. The service was performed promptly.Thank you More

by Linn3043
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Aug 03, 2023 -

Lexus Of Orland responded

We appreciate your positive feedback! It's great to know that you found our dealership clean and the service prompt. We strive for excellent communication here at Lexus of Orland, so we're glad to see it reflected in your visit. Safe travels!

August 01, 2023

The staff is always pleasant and helpful with whatever concerns or issues that I may have and the dealerships is always immaculate More

by prettypyg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick
Report | Print
Aug 02, 2023 -

Lexus Of Orland responded

We appreciate your kind words about our team and dealership at Lexus of Orland! We're always here to help with any concerns or issues. Thanks for the review!

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