Lexus Of Sarasota

My service advisor was friendly and professional. The wait time for my oil change seemed a bit long at 2 hour even though the video that was sent by the technician said my oil change was done, in the The wait time for my oil change seemed a bit long at 2 hour even though the video that was sent by the technician said my oil change was done, in the end I was apologized to for the car wash was backed up. . What I was disappointed and very frustrated about was I advised my service advisor of and issue with my car feeling like it bottoms out when I hit any type of dip in the road or over any speed bump in parking lots etc. I inquired about checking my shocks and was advised that it would be $185.00 for a diagnostics check . My car is a2018 IS300 with only 21,321 miles and shouldn't be doing this as shocks and struts generally don't wear out until $50,000 miles. I was told my tires needed to be replaced partially because of the wear on the inside especially the rear tires which is one indicator that my shocks have gone bad. This is my 3rd Lexus all leased until I recently purchased my last lease. The first two were IS 250 with the last being the IS300. Never had any issues with this problem until this car. The previous cars had more miles than my current one. As much as I love the Lexus vehicles I will be hesitant to buy or lease another especially if the issue is because of a faulty part which won't be looked at without paying a diagnostic fee even though my car was already in for a service. So in short my visit was good but not excellent as I have had in the past. I feel my concerns were dismissed. More

The sales associate was 5 star in my dealings with Alex. .the unpleasantness arose from the extremely long wait to finalize sale with finance person. We waited in excess of 1 hour inspite of the fact we had .the unpleasantness arose from the extremely long wait to finalize sale with finance person. We waited in excess of 1 hour inspite of the fact we had an appointment..they need one document from me which was presented upon immediate arrive at dealership, based on past auto purchases the finance signature required was much too lengthy. More

Our 3rd Lexus purchased here. Alex sold us 2 of them. Rick, manager and Alex were great! Alex sold us 2 of them. Rick, manager and Alex were great! More

My appointment started on time, and the work was done efficiently and within a reasonable amount of time. The staff were courteous and helpful, particularly when I asked for help with the technology issu efficiently and within a reasonable amount of time. The staff were courteous and helpful, particularly when I asked for help with the technology issue. More

Everything was good until the final purchase documents. I had put 5k down the day before on a all cash purchase. After declining all the various protection extension packages, Chris Carter presented me wit I had put 5k down the day before on a all cash purchase. After declining all the various protection extension packages, Chris Carter presented me with a multi page document which included language saying the seller could cancel the contract and re-posses the car for any reason within a few days. (even though I paid all cash) The language was made for financed sales but I was required to sign anyway. Chris said it was a Florida law! Chris agreed that theoretically the seller could take back the car and sell it to a buyer willing to pay more, but that they would not do that. Chris would not complete the sale unless I signed and this was after they had my 5k deposit leaving me with few options. It is a good well run dealership but I would advise asking to see all the documents you will be asked to sign before you commit to buy the car. More

Never been to the service center. Just purchased vehicle not that long ago. No issues Just purchased vehicle not that long ago. No issues More

From the moment I walked up I was greeted in such a sincere friendly way! Shaun & Jeff we’re patient and so wonderful throughout the entire process, as I had an insurance hiccup. Jor in Finance was so sincere friendly way! Shaun & Jeff we’re patient and so wonderful throughout the entire process, as I had an insurance hiccup. Jor in Finance was so proficient and I was very thankful for that! If the occasion ever arises, I would be more than comfortable referring any friend, family member or clients to your dealership! Keep up the great work!! Satisfied Customer!! AMAZING VEHICLE!! More

Jason is the main reason I come to Lexus, eaxcelent service honest , someone you can count on! service honest , someone you can count on! More

First time at dealership. Needed a last minute service done. Very accommodating and will be sure to get future services completed here. Needed a last minute service done. Very accommodating and will be sure to get future services completed here. More

The service rep was great to work with. Very easy transaction great loaner car that was offered Very easy transaction great loaner car that was offered More