Lexus Of Sarasota

Loved working with everyone at this dealership. This is our 1st Lexus and we are enjoying it. This is our 1st Lexus and we are enjoying it. More

In the past thirty days I took my 2022 RX350 to this service center twice driving more than 50 miles round trip each time. Following the second attempt to repair the issue, I was presented with my vehic service center twice driving more than 50 miles round trip each time. Following the second attempt to repair the issue, I was presented with my vehicle and told by various service staff that no additional repair was needed despite my claim that the service result for which I was charged $2,300.00 was not the same as the original option delivered to me on the vehicle. vehicle. Staff further stated the option I wanted repaired was never an option on my vehicle to justify my dismissal and continue to infuriate me by refuting the details I described regarding the performance of this option prior to both service visits. This calamity of events all started with my initial service representative not handling the matter satisfactorily. Although the service representative the second time was very empathetic there was no change to the repair which as I insisted was not to the standard of my original functionality I was challenged and dismissed by the technology director who insisted adimently I was wrong about the issue and insulted me as he and others listened to my complaint then stated the repair was aligned with the model year specifications and offered no further interest in making sure I was satisfied as a 20 year Loyal Lexus customer. More

I waited 3. 5 hours for an oil change very poor service bad bad bad 5 hours for an oil change very poor service bad bad bad More

Very thorough and easy to deal with. They did a real nice job. Loved the video of the car being worked on! They did a real nice job. Loved the video of the car being worked on! More

Lisa is fantastic. She’s always so very helpful. Madison in the cashiers office was great too. She’s always so very helpful. Madison in the cashiers office was great too. More

Service has been exceptional as far as timeliness, courtesy and explanation of services. Phil Short is the best service manager that I have ever met. courtesy and explanation of services. Phil Short is the best service manager that I have ever met. More

Service was good. Staff was helpful and courteous. I was pleased that they did not try to sell me any unwanted products such as cabin air filters. Staff was helpful and courteous. I was pleased that they did not try to sell me any unwanted products such as cabin air filters. More

This dealership is very timely and efficient. The area for customers has a multitude of beverages and great cookies. What more can you ask. The area for customers has a multitude of beverages and great cookies. What more can you ask. More

Jaguar body shop work was excellent. Staff was very informative all through the process including rental drop-off at the shop Staff was very informative all through the process including rental drop-off at the shop More

The dealership had exactly the model and equipment package I was looking for. David worked with me to make the numbers work. package I was looking for. David worked with me to make the numbers work. More