Lexus Of Sarasota

Service Department Bought a 2013 RX350 in Tampa, the only place that had the grey interior I wanted. The driver's seat was showing sign's of cracking. Took it to Wilde L Bought a 2013 RX350 in Tampa, the only place that had the grey interior I wanted. The driver's seat was showing sign's of cracking. Took it to Wilde Lexus of Sarasota and Dee Logan from the service dept took pictures and got a approval from Lexus for new leather replacement under warranty. They furnished a new 2016 RX loner to drive while it was being repaired. Fixed like new in 1 day. Wow, such great service. I can honestly say Dee went beyond anything I expected and Wilde Lexus offered the best service I have ever found anywhere! More

Great Experience! This is my first Lexus and Kenny provided seamless service from start to finish. Everyone at the dealership was so friendly and I never felt pressured This is my first Lexus and Kenny provided seamless service from start to finish. Everyone at the dealership was so friendly and I never felt pressured. He was patient with my questions and walked me through the entire process. I had a wonderful experience. More

Pre-Owned Purchase Issue I recently purchased a pre-owned RX 350 from Wilde Lexus in Sarasota. In general, I do not have an issue with the conduct of the salesman during the I recently purchased a pre-owned RX 350 from Wilde Lexus in Sarasota. In general, I do not have an issue with the conduct of the salesman during the sales process. He was low-key and not high pressure which I appreciated. However, he said he was missing the spare key. He wrote out an "We Owe You" form for this key and said that if he could not find the missing key, the shop could make one. A week goes by and I do not hear from him. I got the impression that if I had not called him, he was not going to call me (he had forgotten about the lost key). So I call him and he says he can't find the key and for me to come down for the service department to cut me a new key. This process took me 2.5 hours. From a process change standpoint, I think Wilde should never hand over a new or pre-owned car to the buyer without both keys in hand. In other words, the spare key should never go on a "We Owe You" form. Don't make the buyer have to come back and spend a lot of time getting the spare key made. Find the spare key or make a new one before the hand-off. More

Customer Satisfaction I had the pleasure of buying a new car this week from Mr. Travis Simpson, sales associate at Wilde Lexus of Sarasota. He provided the initial resource I had the pleasure of buying a new car this week from Mr. Travis Simpson, sales associate at Wilde Lexus of Sarasota. He provided the initial resources for me to make my buying decision a certainty. Along with his tenacity, came a very personalized, friendly and professional manner of elevating the buying experience to excellence. Throughout the ownership experience, I also worked with the Lexus Technology Specialist, Mr. Bill Longo, who made sure that I was comfortable in my new vehicle. My overall experience provided a seamless, exciting experience and I feel comfortable giving this dealership a 5 star rating. Thanks for your hospitality, Wilde Lexus of Sarasota. More

Great Display of Outstanding Customre Relations Tom McOmber displays outstanding customer relations when he has sold us our 7th Lexus since 2000.He know his product and he understands our requiremen Tom McOmber displays outstanding customer relations when he has sold us our 7th Lexus since 2000.He know his product and he understands our requirements in a new car. Always professional in all of his dealing with us during presales and delivery of the auto. He is your most outstanding sales person. More

A Great Experience I never looked forward to leasing a new car, but Tom McOmber made it easy. What an outstanding dealership! He walked me through the entire process an I never looked forward to leasing a new car, but Tom McOmber made it easy. What an outstanding dealership! He walked me through the entire process and I couldn't be happier. More

Great Sales Service The customer service was great. Greg and Dan answered all my questions and offered many options without any pressure. I really enjoyed the experience The customer service was great. Greg and Dan answered all my questions and offered many options without any pressure. I really enjoyed the experience and will recommend this dealership. More

The angst of car shopping! Joe Ierisi took the "angst" out of car shopping. He is very soft spoken, a good listener-to what the customer wants, non-aggressive, very informative, Joe Ierisi took the "angst" out of car shopping. He is very soft spoken, a good listener-to what the customer wants, non-aggressive, very informative, seems to know his product, willing to share information about himself to make the transaction more "friendly" and was willing to go the extra mile to find what it was that I wanted. He was readily available via phone and text. It was a great experience. More

Back Again Bought my third Lexus Friday May 6th. As always everyone at Wilde Lexus was very courteous and professional. It was a pleasure doing business wit Bought my third Lexus Friday May 6th. As always everyone at Wilde Lexus was very courteous and professional. It was a pleasure doing business with you again. My salesman Robert Plank did everything he could to make me feel comfortable with my selection. Peter Namerow did a fabulous job explaining all the features on my new car. Thank you again for a very pleasant experience. Ellen. More

David Keyso and Avi Kaufman were a pleasure to deal with. We recently moved here from PA and this was our first experience with Wilde Lexus. David and Avi made the entire experience a breeze and gave us a gr We recently moved here from PA and this was our first experience with Wilde Lexus. David and Avi made the entire experience a breeze and gave us a great price on our new RX. The dealership is a first class organization and seems to make everything as simple as can be for the customer. They even gave me a loaner to run around in while our car was being prepped. 5* More