Lexus Of Sarasota

We came in looking for a replacement for our SUV. We dealt Todd Brown as our sales man. He was very thorough and his follow up was spot on. dealt Todd Brown as our sales man. He was very thorough and his follow up was spot on. More

Todd brown called me and told me about a good 'newer' used car that had just recently been traded in...He wanted to let me know that it was a super vehicle for the budget catagory I was dealing with. I w used car that had just recently been traded in...He wanted to let me know that it was a super vehicle for the budget catagory I was dealing with. I went down asap & tried out the car..It was perfect for me! right down to the car color, seat comfort & even the radio brand! I had already formerly dealt with Todd & I knew he was completely honest with me regarding any questions I had...so we were able to complete the deal in record time. I love my car that he sold me & highly recommend his sales ability & top shelf integrity to anyone who is in the market for a car.. If you trust your salesman, then you can concentrate on the issues of the vehicle & have a clear head about your decisions. Thanks to Todd, I am one satisfied customer! More

This was our first visit to Lexus of Sarasota and we found it to be a very positive experience. Peter Pappas led us to exactly what we were looking for. We were trading in our 2006 Avalon for a small SU found it to be a very positive experience. Peter Pappas led us to exactly what we were looking for. We were trading in our 2006 Avalon for a small SUV. Peter said that a 2010 RX350 just came in so we decided to take a look. Wow! Were we surprised! The interior features were similar to our Avalon and it was spacious and very comfortable. Just to be sure we were not rushing into anything we decided to look at other cars. Peter graciously took us outback and showed us every RX350 that you had. We decided on the 2010 and are very happy with it. We requested a few accessories at no additional cost and Peter did his best to have most of them included. We very much appreciated his effort on that issue. Since we were heading to New England in a few days a home visit would not be possible so Peter was able to arrange to have Alex Ray there when we picked the car up. Ales went over the navigation with us and showed us how to use other applications as well. When driving out of the parking lot we noticed the car had a full tank of gas. That was the frosting on the cake. We found Peter to be very professional and friendly and eager to please us. It was a pleasure to deal with him. Thank you, Peter. Sincerely, Ann & Jim Connolly More

I received outstanding service as well as guidance in my quest for a vehicle that would accommodate my growing family. Sales associate Todd Brown was instrumental in assisting me in this process. He provi quest for a vehicle that would accommodate my growing family. Sales associate Todd Brown was instrumental in assisting me in this process. He provided exemplary service and vehicle knowledge. More

When I shop for a vehicle I like to see them, drive them, and decide for myself what I want, what suits me best, and within my budget. I don’t like going into a dealer and have to explain what I think I wan and decide for myself what I want, what suits me best, and within my budget. I don’t like going into a dealer and have to explain what I think I want, and what I think I want to pay, and feeling I’m being held hostage, while the sales person goes out back to find a car they think I will want. I was pleasantly surprised at the wonderful service I received at Wilde Lexus of Sarasota. Mr. Harry Fendt walked me around the lot and showed me the vehicles that I wanted to see. He was warm and friendly, courteous, and very professional. I was allowed to choose what I wanted to see, drive and ask questions about. I have never had such a stress-free experience with car shopping. Mr. Fendt also went the extra mile to visit my home and set up my garage door opener, that I had been struggling with. After my purchase, Mr. Fendt also called me a few weeks later to ask how I was enjoying my vehicle and offering to assist with any further questions or concerns I may have. Now that’s first class customer service! More

OMG, what a wonderful experience from the moment I was greeted to the moment I got into my very clean car with a tank full of gas! The service was faster than I would have expected, they provided me with greeted to the moment I got into my very clean car with a tank full of gas! The service was faster than I would have expected, they provided me with the same model loaner car (but newer, of course) and Lauren Higgins, my Service Manager makes me want to have problems with my car just so I can come back for service. She was absolutely WONDERFUL in helping me. I have never had such exceptional service in my 60 years. My only possible complaint is that the car doesn't need service nearly enough! Thank you so very much...I'LL BE BACK! More

This is the third time we have dealt with Todd Brown @ Wilde Lexis. We have gone back because Todd always goes way beyond our expectations with customer service. Todd is ready to take care any issues that Wilde Lexis. We have gone back because Todd always goes way beyond our expectations with customer service. Todd is ready to take care any issues that we may have, which have been minor in all our purchases, since Todd takes the approach of being proactive rather than reactive. He listens to what we are looking for in a vehichle, then does everything in his power to make sure we aren't disappointed. Wilde Lexis is a top notch dealership from top to bottom. Customer service throughout the dealership is impeccable. Gary in financing took the time to listen and answer all of our questions. Whenever we need to take the car in for service, Jason Peters takes care of us. We recommend Wilde Lexis and Todd Brown to anyone that is looking for excellent customer service. More

Todd Brown went above and beyond to ensure I had a pleasant and speedy experience. Frank was kind and delegent in his approach with financing and the overall experience. This is the 3rd car I've bough pleasant and speedy experience. Frank was kind and delegent in his approach with financing and the overall experience. This is the 3rd car I've bought from Wilde Lexus and have recommended them for years. When buying a car they make the experience pleasant...even for a lady such as myself. More

David came to my house to fix the garage door opener connection & to pair my new phone to Bluetooth. He was extremely knowlegeable & efficient. Your service is incredible & one of the main reasons I b connection & to pair my new phone to Bluetooth. He was extremely knowlegeable & efficient. Your service is incredible & one of the main reasons I bought my second Lexus. I also enjoy dealing with Debbie when I come in for regular service. Many thanks! More

Our first visit to Wilde Lexus was a spur of the moment decision. We didn't know anything about the Wilde Lexus dealership or anyone who had previously purchased a vehicle from Wilde. We weren't sure what decision. We didn't know anything about the Wilde Lexus dealership or anyone who had previously purchased a vehicle from Wilde. We weren't sure what type of car we really were looking for and at first thought we wanted a Lexus SUV. We were in no particular hurry to purchase a car and thought we would have to be looking for weeks and weeks. We actually came into the dealership somewhat late on a Saturday afternoon. It must have been our lucky day as Jim Lally introduced himself and started helping us. Although the late hour, Jim was patient, informative, helpful and we never felt rushed nor hurried. We were able to test drive 2 vehicles and decided they weren't quite what we wanted. Although now past 6 p.m., Jim stayed beyond closing hours and showed us several other vehicles on the lot to possibly consider for a followup test drive the next week. He was courteous, professional, but down to earth with none of the customary car salesman type pressure or phony sales talk. We decided to try to come in after work on a Tuesday night. Work schedules didn't allow that, however, and we made arrangements to come in the next Saturday when we could devote more time. Jim had several vehicles lined up and we were able to test drive 2 more SUV's plus 2 sedans. Our last test drive was the charm and we purchased a 2010 Lexus ES 350. We couldn't be happier with our Lexus - the quality, the workmanship, the beauty of it, etc. but the big component to our even buying a car at this time was Jim Lally and the superior customer service from Wilde Lexus. The customer service is first class. We have never had such a stress-free and positive car buying experience. We will definitely be back. Thank you from the Ballaron's. More