Lexus Of Sarasota - Service Center

Top Notch Service I have bought several new cars over the last 25 years and can tell you Steven Archer is one of the best service managers I have ever met. When you say I have bought several new cars over the last 25 years and can tell you Steven Archer is one of the best service managers I have ever met. When you say they will bend over backwards to make sure you are happy, I honest think Steven would try to do a back bend to prove it. Excellent customer service which is hard to find now days. More

I have been a loyal customer since 2000 I bought a new 2004 LS 430 from Wilde after having them service my LS100 for years. I am a resident of Sarasota and I am very loyal to all repair com I bought a new 2004 LS 430 from Wilde after having them service my LS100 for years. I am a resident of Sarasota and I am very loyal to all repair companies I work with. 1 plumber, 1 electrician, 1 car dealer. I understand it is a business they need to make money . I never took my Lexus to be serviced anywhere else, but I have felt over the last number of years that they are just trying to hustle me. Buy this, buy that , spend double for an oil change etc. I've had enough, they charged me $267 to plug an OBD reader in for 10 seconds to tell me that I need to spend over $800 to do the repair. No thank you , I went local found a small bussiness owner and he charged me a third of what Wilde Lexus tried to hustle me for. I will never go back . Thanks for nothing Debbie. More

updated review of prior bad experience I am commenting on a previous review below, I submitted for an unsatisfactory experience. Jay Losey did reach out to me to review my concerns, unfortu I am commenting on a previous review below, I submitted for an unsatisfactory experience. Jay Losey did reach out to me to review my concerns, unfortunately the situation still exists, and he was not able to resolve it. I do appreciate him taking the time to explain his position in detail. He also indicated he has submitted to Lexus photos which I submitted to him documenting the variation. My vehicle was in for service, Lexus courtesy replacement of dash pad due to deterioration. New dash pad does not match the other existing interiors trim colors. After the work was completed and I brought this to the attention of the service representative Debbie Mills. I was told my older vehicle parts were worn and that is why they did not match. New replacement pad is lighter in color than existing parts, if weathering were the issue the older parts would be lighter than new parts. In speaking with the service representative all they indicated was they ordered the correct part number and said, give it some time and they should eventually match. When I reached out to the service manager Jay Losey who was indicated on the service order form if I did not have a extremely satisfied experience, he didn't even have the courtesy to return my call. I was never advised prior to having work completed that there was a possibility the new dash pad may not match the existing interior trim colors. I was never advised prior to having work completed that there was a possibility the new dash pad may not match the existing interior trim colors. When I asked about putting the old dash pad back in, they indicated they were not able to do that. The old pad had some minor small sticky areas, but at least matched the other interior trim pieces. The old pad had some minor small sticky areas, but at least matched the other interior trim pieces. They refuse to accept that possibly the manufacturer of the part did not match the interior correctly or if they were unable to do so, they do not care. Their position seems to be we replaced the part, doesn't seem to matter if it matches or not. When I first went in to get the situation evaluated the service representative asked if the door trim had issues, I said no. Now they claim the door trim was never included with the replacement. More

Great Service I want to compliment both Jason Peters and your roadside assist service man, Keith. Both did outstanding jobs for us, Jason when we brought our RX350 I want to compliment both Jason Peters and your roadside assist service man, Keith. Both did outstanding jobs for us, Jason when we brought our RX350 in for routine service and Keith when we need roadside assistance for a dead battery. Both men we courteous and very personable and very helpful. Please give each one an stably for us! William Thornbury More

Wonderful dealership! We have taken our car the Lexus for service over the past several years. Each advisor has been very helpful. This past experience with Tim Eldredge wa We have taken our car the Lexus for service over the past several years. Each advisor has been very helpful. This past experience with Tim Eldredge was exceptional! We came in with a list of items we thought should be done. Based on the year and mileage of our car, Tim advised us of what we should do, and the items that were not nescessary to do at this time. We are more than grateful for his assistance, knowledge and expertise. I highly recommend Wilde Lexus!! More

Service on February 22, 2019 We love Lexus and our service rep Debbie Millis, who was out sick on this day. Lisa did a fine job. BUT for the first time in thirteen years, the loan We love Lexus and our service rep Debbie Millis, who was out sick on this day. Lisa did a fine job. BUT for the first time in thirteen years, the loaner we used was filthy on the exterior. Lissa explained difficulty due to construction BUT you need ti find a better way to present a neat loaner car. Embarrassing. More

Service Reps scheduled a service call to replace battery. I called the Service department to find out what I needed to do to get my battery replaced at my home since the car wouldn't start. Spoke with Ellen a I called the Service department to find out what I needed to do to get my battery replaced at my home since the car wouldn't start. Spoke with Ellen and Brittany and they coordinated things with the Roadside Technician, Keith Walsh. Keith arrived very quickly and resolved the problem immediately. He was professional, efficient and courteous. This type of service is what owning a Lexus is all about. Thank you to everyone. Rich Pirozzolo More

Wilde Lexus is Awesome My wife took our 2010 ES 350 in for an oil change and safety check. We are driving it to California for my son, who is stationed there. When she wen My wife took our 2010 ES 350 in for an oil change and safety check. We are driving it to California for my son, who is stationed there. When she went to pay for the oil change, it was credited with the statement "no charge for US Marine". That is about all you need to know about this dealership. More

As always fantastic service Debbie Millis and Damond are just fantastic. My car had a recall on the air bag sensors along with a problem with my radio. While in for repair I al Debbie Millis and Damond are just fantastic. My car had a recall on the air bag sensors along with a problem with my radio. While in for repair I also decided to have my car detailed. I want to thank Debbie and Damond along with the detail crew for doing a fantastic job. Thank You for all you did today. I appreciate it very much. My car looks great and I want to tell you that Damond was the nicest guy. He had my personal settings: phone, radio, day mode always on in the navigation screen, all working within a few minutes. My thanks to Damond also. Thanks to the detail crew for a sparkling car. Great service as always. More

Service to my car Debbie Millis is always the best. What a asset she’s been for so long. Over achievements are her par and consistency is her best attribute. Debbie Millis is always the best. What a asset she’s been for so long. Over achievements are her par and consistency is her best attribute. More