Lexus Of Sarasota - Service Center

My visit was an emergency, my battery had died , we were able to charge it up over night and next morning, to Lexus . They only issue I had was they need to go through a whole process to make sure my batter able to charge it up over night and next morning, to Lexus . They only issue I had was they need to go through a whole process to make sure my battery was in fact dead . Thought they could just put one in and we would be on our way . But overall, A+ More

People were very thoughtful and everything was working fine on my car. There is a comfortable waiting room with refreshments fine on my car. There is a comfortable waiting room with refreshments More

Great attitudes throughout the dealership, Lisa did a great job , explaining what to expect and the time of service. great job , explaining what to expect and the time of service. More

My car tire had a visible nail in it so I stopped by and Kelly had the tire repaired …thank you Kelly had the tire repaired …thank you More

Very unimpressed with the phone system and the method to contact the service department. It took 4 phone calls to get a response from a person. contact the service department. It took 4 phone calls to get a response from a person. More

Easy to make an appointment online. Personalized service. Pleasant waiting area with coffee! Efficiently in and out… Personalized service. Pleasant waiting area with coffee! Efficiently in and out… More

The car was repaired in a timely and competent manner. All is well that ends well. All is well that ends well. More

Very customer friendly; excellent work ,Jason keeps in touch; good video showing necessary work to be done touch; good video showing necessary work to be done More

Highly disappointed. Even with appointment, waited 2 hours just to get a damaged tire replaced under warranty. - after 1 hour to deakership, 1 hour home drive. I feel pe Even with appointment, waited 2 hours just to get a damaged tire replaced under warranty. - after 1 hour to deakership, 1 hour home drive. I feel penalized in waste of my time for buying the warranty and for using a dealer with such a huge territory it cannot propery serve customers after they have sold their $60,000 sedans. Will NEVER recommend Lexus Sarasota again. Second bad experience in 2 week. First was even worse - by far. So this was not a @one off” opinion. The service agent was fine but clueless and helpless. It’s a mgt prob. No customer focus More

Overall very good. One area needing improvement was whoever vacuumed my car left many areas of dirt and (?) grease inside on the seats and panel. Appreciate the servi One area needing improvement was whoever vacuumed my car left many areas of dirt and (?) grease inside on the seats and panel. Appreciate the service consultant and the video from the actual service professional working under the hood More