Lexus San Diego

Service ok, but missing parts that were never replaced The 5,000 mile service was ok they did what they were supposed to do. When they returned my car it was missing the valve stem caps that I paid $25.00 The 5,000 mile service was ok they did what they were supposed to do. When they returned my car it was missing the valve stem caps that I paid $25.00 for. Michael Cain, the service manager said they would replace them. This was in October and I still have not received the replacement parts even after multiple calls and promises from Michael Cain. More

LUXURY CAR SERVICE HA! From a 18 year loyal Lexus owner: No business etiquette, don't return phone calls, service manager and general manager substandard customer service From a 18 year loyal Lexus owner: No business etiquette, don't return phone calls, service manager and general manager substandard customer service. Champions at giving you the run around. Don't waste your time with these knuckle heads More

Worst Service Ever I bought my 250 ISC convertable at this dealership a few years ago. Last year I received a recall notice about the Takata airbags that were suddenly I bought my 250 ISC convertable at this dealership a few years ago. Last year I received a recall notice about the Takata airbags that were suddenly opening and killing/injuring passengers, so I brought my car in with the recall notice for service. I was told that the fix was not yet available but they would call me. Today, after reading Takata was filing for bankruptcy, & never having heard from the dealership, I called them. They told me they had "a list" that was very long, to get the new airbags. They said my name was not on the list, despite the fact that I'd been there a year ago. They suggested that perhaps I should try to get "someone else" to do the repair for me. I couldn't believe that! I bought my car there, not from "someone else'! I told them to put my name on the list. Then I asked when I could expect to hear from them and the answer was: "Not until after October, if you're lucky". Do yourself a favor and go to the dealership in Carlsbad. I personally will NEVER buy another car at this one. More

What a terrible experience at this dealership. Avoid at all costs. My mom from out of town was test driving ES350. She made a wrong turn since she was nervous (not familiar at this dealership. Avoid at all costs. My mom from out of town was test driving ES350. She made a wrong turn since she was nervous (not familiar with the car and streets in SD) and couldn’t quite understand the salesman’s (Chuck) directions to return to the dealership. Chuck then reached over to stop the vehicle at the intersection, ordered my mother out of the car to switch seats with him, and then decided to aggressively raced down the surface streets (with my 5-year old in the back seat) as an attempt to intimidate/display his annoyance. I immediately dismissed Chuck after he intentionally put my family in danger. Afterwards I proceeded to go inside the dealership and asked to speak with Chuck’s manger, Jim Buck. By that time Chuck had already fed Jim some lies (how my mom blew a red light, putting the car and himself in jeopardy) so my concern and feedback fell on deaf ears. Jim wasn’t interested in hearing me out and basically told me to beat it, condescendingly. Your experience may vary, but do you want to chance it with these nasty individuals? These two employees of Lexus San Diego have single-handedly changed my perception on the Lexus brand. No customers should be treated the same way my family was treated, especially not from a luxury brand. More