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Lexus San Diego

San Diego, CA

4.9
1,337 Reviews
Call Dealership (844) 570-9796
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4970 Kearny Mesa Rd

San Diego, CA

92111

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1,337 Reviews of Lexus San Diego

November 13, 2022

Very efficient…got my car back earlier than scheduled. Excellent communication with me throughout the visit! I like that I pay the person who checked me in. It takes way less time and she had my key so More

by Phyllis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrystina
Report | Print
Nov 13, 2022 -

Lexus San Diego responded

Hi Phyllis. Communication is key here at Lexus San Diego. We know that keeping you informed during your scheduled maintenance is important. Thank you for your five-star review and for trusting us with your vehicle. If we can be of any further assistance, please reach out to us.

November 12, 2022

I’ve been helped immediately as I pulled in their building .inspite of heavy rain. More

by Coffee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Quintero
Report | Print
Nov 12, 2022 -

Coffee responded

Good service performance by my service consultant. Will definitely referred to other friends.

November 12, 2022

I have been taking my Lexus for several years. They provide top notch friendly service consistently. More

by Bccb4
Recommend Dealer
Yes
Employees Worked With
Andy Armenta
Report | Print
Nov 14, 2022 -

Lexus San Diego responded

Hello. Thank you for taking the time to leave a review. We are pleased to learn that you continue to receive professional and friendly service from our Service Department. If you need any further assistance, please let us know. Lexus San Diego is here for your auto-related needs.

November 12, 2022

Very busy service department. But ready with a loaner, so definitely a plus. Great customer service and good communication. More

by rjcheri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kegan Johnson
Report | Print
Nov 14, 2022 -

Lexus San Diego responded

Hello. Thank you for your review. We are happy to know our Service Department provided you with a great experience. It is always our priority to maintain excellent communication with our customers. Please reach out to us if you need any further assistance. Lexus San Diego is here for you.

November 11, 2022

The service staff knows there stuff and are very courteous and friendly. The sales staff bent over backwards to help me out providing me with all the information i needed More

by thom.kettle
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Report | Print
Nov 13, 2022 -

Lexus San Diego responded

Hello, we truly appreciate your warm words and kind review about our wonderful staff. We strive for excellent customer satisfaction in all aspects of our dealership here at Lexus San Diego. It is a pleasure to see that your visit was friendly, courteous, and informative. We look forward to being of service to you again in the future.

November 10, 2022

Very quick and attentive service. I was in and out - all my questions answered and constant communication for real time updates. More

by Maria S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Martínez
Report | Print
Nov 12, 2022 -

Lexus San Diego responded

Hi Maria, thanks for letting us know of your wonderful experience with our Service Team. We are delighted to know that they were attentive and made sure to communicate and share all requested information with you. Thank you for letting Lexus San Diego take care of you and your vehicle.

November 10, 2022

Lili was very helpful and the waiting area was very nice. My service was completed in a timely manor. More

by kellytackert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lili
Report | Print
Nov 12, 2022 -

Lexus San Diego responded

Hello, thank you for letting us know about your nice appointment with our Service Team. We are always happy to learn of their helpful and quick service. We're also glad that you could enjoy our waiting area. Thank you for being a customer with us at Lexus San Diego.

November 05, 2022

Took my NX for service. Process was quick and smooth. Kegan was great checked me in and out with no problems and was kept updated More

by Sandiegobrooks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kegan Johnson
Report | Print
Nov 09, 2022 -

Lexus San Diego responded

Hi, we're glad you're happy with the way we do business here. Thank you for the five-star review of the informative and speedy service we provided during your visit. Please don't hesitate to reach out to us here at Lexus San Diego in the future if you need any further auto-related assistance from our Service Team.

November 03, 2022

My vehicle was ready earlier than expected, and the final bill was almost spot on the estimate. More

by djc3274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lili Puente
Report | Print
Nov 07, 2022 -

Lexus San Diego responded

Hello. Thank you for your five-star review. We appreciate the opportunity to repair your vehicle promptly and earn your business. Please let our Service Department at Lexus San Diego if there is anything we can do to assist you further.

November 03, 2022

Timely acceptance of vehicle, timely completion of service, and timely return of vehicle. I was disappointed that my loaner gas light came on before I drove 10 miles. More

by Rmorig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
michael cain
Report | Print
Nov 07, 2022 -

Lexus San Diego responded

Hello. Lexus San Diego is excited to read that we provided you with timely service. If you would like to have a dialogue, please feel free to reach out. Thank you for the positive review.

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