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Lexus San Diego

San Diego, CA

4.9
1,482 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,482 Reviews of Lexus San Diego

June 29, 2022

My 10,000 mile service visit was excellent; very efficient, comprehensive and friendly service and feedback. More

by Constance
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Jul 01, 2022 -

Lexus San Diego responded

Hi Constance, thank you for taking the time to leave a review for us at Lexus San Diego. We're happy we could meet your expectations! Our Service Team is available should you require any extra help.

June 29, 2022

My service manager was amazing and he made me feel like he really cared even though I was probably one of 30 people he saw that day. He also seemed to be sensitive to finances and made sure that he was not More

by Maureendhrty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy, Service Manager
Jul 01, 2022 -

Lexus San Diego responded

All of us here at Lexus San Diego are overjoyed to learn that you had such a superlative encounter with Lexus San Diego. We so very appreciate your preparing this great review. Thanks for your business.

June 29, 2022

Very courteous and professional staff and sales people. Great place. It’s the sixth car I’ve bought from this dealership so if I go More

by Bill matteson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna, Sean Weaver
Jul 01, 2022 -

Lexus San Diego responded

Hi Bill, thank you for taking the time to leave a review for us at Lexus San Diego. We're happy to have a loyal customer and we look forward to your next visit!

June 28, 2022

The service reminders, appointments, online schedules and calls were amazing. Marco was excellent! He was personable, helpful, thorough and efficient. Customer service was extremely evident by all staff memb More

by Mpgrillo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco
Jun 30, 2022 -

Lexus San Diego responded

Hello. Lexus San Diego and our team is pleased to hear about your excellent and successful visit. Thank you for the amazing review and feedback. We are pleased to have you as a customer and value your business. We look forward to seeing you again soon.

June 28, 2022

Service was fast and friendly. I was in and out under twenty minutes with a loaner car. More

by michelleeec27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Jun 30, 2022 -

Lexus San Diego responded

We're glad that you were satisfied during your recent interaction with our Service Team. We are here and ready to help with any of your future vehicle needs at Lexus San Diego.

Jun 30, 2022 -

Lexus San Diego responded

We're glad that you were satisfied during your recent interaction with our Service Team. We are here and ready to help with any of your future vehicle needs at Lexus San Diego.

June 26, 2022

Just bought an NX450h. Kandu Moore was our sales rep and was extremely nice and knows his products! Jordan helped me learn some of the computer features like it was second More

by magster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler in finance, Sean Weaver
Jun 27, 2022 -

Lexus San Diego responded

Hi there, Your return business and kind words mean everything to us. We hope that you are enjoying your Lexus NX450h. Thank you for choosing Lexus San Diego and please let us know if there is anything else you need.

Jun 29, 2022 -

magster responded

I love my new car!! So many safety features and Car Play is amazing.

June 26, 2022

Excellent courteous service Exact clear information. No surprises. Extremely accommodating service advisor, always goes out of the way in special situations. Always on time and great updates/communica More

by aa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Jun 26, 2022 -

aa responded

Excellent courteous service Exact clear information. No surprises. Extremely accommodating service advisor, always goes out of the way in special situations. Always on time and great updates/communication during service

Jun 27, 2022 -

Lexus San Diego responded

Lexus San Diego appreciates the 5-stars and feedback. We hope to see you back for future visits.

June 24, 2022

Both my experience in sales and in service were excellent! A sales person drove me home when I had my car towed, because loaners are not available on Sunday. More

by Msdiet32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serghy in sales and Michael in service
Jun 27, 2022 -

Lexus San Diego responded

All of us are overjoyed to earn this 5-star review because of your excellent experience with our Sales Department and Service Team. We're happy we were able to accommodate you to the fullest. Thank you for choosing Lexus San Diego.

June 23, 2022

Marco Martinez is a great service advisor. I have zero complaints with him and I will not deal with anyone else. I am disappointed your technicians could not find anything wrong with my car More

by markthurston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Jul 07, 2022 -

Lexus San Diego responded

Mark, I would like to speak with you regarding your service experience here at Lexus San Diego. We take your feedback seriously, so please send me an email with your preferred contact information to discuss this further. Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

June 22, 2022

Courteous Staff! Services are: “Al Carte”’ ! Your Mechanics do exactly what is on the paperwork! Nothing beyond that! More

by moviecop135
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon Q. Is Courteous! Helpful! Customer Oriented! I enjoy 😊 😍 having him as my Svc. Rep..
Jun 24, 2022 -

Lexus San Diego responded

It is our great pleasure to always do the work that we have provided information over. We appreciate you taking the time to praise our courteous Service Team. We would be delighted to assist you again here at Lexus San Diego.

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