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Lexus San Diego

San Diego, CA

4.9
1,316 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,317 Reviews of Lexus San Diego

January 06, 2022

Awesome customer service! A pleasure to go . Always Awesome customer service! A pleasure to go . Always helpful and willing to go the extra mile ! Thank you More

by Jacksonskris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kegan Johnson
Jan 06, 2022 -

Jacksonskris responded

Thank You Lexus SD!

Jan 07, 2022 -

Lexus San Diego responded

Thank you for your positive feedback! Lexus San Diego always strives to provide top-notch service and support to assist with any of your Lexus needs.

January 06, 2022

Michael the service guy was amazing and friendly. The wait time of an hour was too much to then find out that it would take 2 hours for the car to be finished. The courtesy car was given to me at 1/4 tan More

by nichell.hurley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael was my rep, I do not remember a Sean., Sean Weaver
Jan 07, 2022 -

Lexus San Diego responded

Hello, Thank you for bringing this to my attention. I would like the chance to speak with you regarding your recent service experience. Can you please email me at fpierce@penskeautomotive.com with your preferred contact information? Thank you, Frank Pierce General Manager Lexus San Diego fpierce@penskeautomotive.com

January 05, 2022

I purchased an RX350L on 1/30/21 and had a great experience. Vidal was helpful and went above and beyond. Highly recommended 👍🏻 More

by Krayziemary
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vidal Kattoula, Sean Weaver
Jan 05, 2022 -

Lexus San Diego responded

Glad to hear our Sales Team went above and beyond your expectations during your experience with us, Mary! Congratulations on your new Lexus rx350L!

January 04, 2022

Hands down Marco Martinez is the best service advisor I’ve worked with at any dealer. Very professional and honest, he will always have my business. More

by RW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Jan 04, 2022 -

Lexus San Diego responded

Lexus San Diego wants to thank you for the five star rating, we appreciate the comments regarding the visit!

January 03, 2022

Andy helps to make my experience easy. I’ve been a Lexus Andy helps to make my experience easy. I’ve been a Lexus owner since Lexus has been available. Brett was my go to for years. Thanks Lexus More

by Marilyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy, Sean Weaver
Jan 03, 2022 -

Lexus San Diego responded

Hi Marilyn, At Lexus San Diego we are thrilled to hear of your easy experience. Thank you for your return business and we look forward to your next visit.

January 03, 2022

Good service but waited for over 2 hrs of my first service. Kudos to Kyler!!! More

by Isabel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kyler
Jan 03, 2022 -

Lexus San Diego responded

Hello Isabel! We are very pleased that your overall service went well and we appreciate your business with Lexus San Diego.

January 01, 2022

In the midst of covid all went perfect! Car delivered on time. All staff cheerful!! Ruth More

by rcovell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't remember names.
Jan 02, 2022 -

Lexus San Diego responded

Always happy to help!

December 30, 2021

I received excellent service from the service rep Ramon. There was a problem with the tow truck driver; he refused to wear a mask when he showed up. I offered him one and he refused and then got back in t More

by rvinusa2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ramon
Dec 30, 2021 -

Lexus San Diego responded

Thank you for taking the time to share your feedback and we are pleased to learn our Service Team took excellent care of you and we appreciate you and your business at Lexus San Diego.

December 29, 2021

Excellent customer service Very helpful salesman Excellent customer service Very helpful salesman Friendly staff, easy to make an appointment Definitely recommend More

by Cjkalra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Dec 30, 2021 -

Lexus San Diego responded

Hi there, Your recommendation is appreciated. We are happy that you found our team to be helpful and that we could provide you with excellent customer service. Thank you for choosing Lexus San Diego and know that we are always here should you need us.

December 25, 2021

Lexus San Diego has amazing customer service. Kristine one of their service advisors was so easy to work with and made sure my vehicle was well taken care of and made the process seem fast and easy! More

by troyknowlton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krystine/ Service Advisor
Dec 25, 2021 -

Lexus San Diego responded

Troy, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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