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Lexus San Diego

San Diego, CA

4.9
1,316 Reviews

4970 Kearny Mesa Rd

San Diego, CA

92111

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1,316 Reviews of Lexus San Diego

December 23, 2021

I was treated like a special customer. Everyone was special. Thank you! zi will be back. Happy holidays. Anita More

by almasanita9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Dec 24, 2021 -

Lexus San Diego responded

Hello Anita, We're glad to know that you were treated like a special customer because that is exactly what you are, and we're thrilled to know that you had such a great experience here at Lexus San Diego. We appreciate your patronage and wish you have a happy holiday too.

December 22, 2021

Warm, friendly and professional service. Timely, efficient performance. Replaced a lost chrome fixture at no charge. Free car rental while I waited. Best of the best. More

by dgrindle
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Dec 22, 2021 -

Lexus San Diego responded

Hi- Your review made us smile. We love hearing that our employees are going above and beyond for our customers & delivering reliable service. Until we see you next again at Lexus San Diego, we will be sure to keep up our timely services and courteousness.

December 21, 2021

Excellent service,Got an appointment fast and my car Excellent service, Got an appointment fast and my car problem was taken cared of and service done as promised.Thank you to my Service Advisor Andy Am More

by heigutz03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina,Andy Armenta
Dec 21, 2021 -

Lexus San Diego responded

Thank you for taking the time to leave us a great review! It was a pleasure to work with you, and we look forward to working with you again at Lexus San Diego.

December 20, 2021

Everyone from the salesman to the car being delivered were great. They had a person spend a hour with us after we received the car to go over all the settings and technology the the car offered. He told More

by mplarr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Deanna Kehler and Jordan( technology expert )
Dec 20, 2021 -

Lexus San Diego responded

Thank you for sharing your wonderful review of our Sales Team here at Lexus San Diego. We are so pleased to read that you had a great experience here. We value your business and appreciate your kind words.

December 19, 2021

Well synchronized checking in. Car was ready the next day. That’s a plus. Disappointed that I was not able to talk to Michael Cain(or anyone else) when I picked up my car. More

by Jchurchill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Weaver
Dec 20, 2021 -

Lexus San Diego responded

Thank you for sharing your feedback with us! We will be sure to pass this along to our team.

December 17, 2021

Service is done correctly the first time. Advisors listen to really hear the customer’s concerns. More

by Mp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marco Martinez
Dec 18, 2021 -

Lexus San Diego responded

Thank you for your 5 Star Review! We are very happy to hear that you were satisfied with the services performed by our Service Department. Thank you for choosing Lexus San Diego.

December 17, 2021

Michael Cain was very considerate in letting us keep the loaner car an extra day due to heavy rain making our trip to the dealership a little concerning. It’s the little things like this that creates a per More

by Bhoffman10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain - 5 stars!, Sean Weaver
Dec 17, 2021 -

Lexus San Diego responded

Hello and thank you for sharing your positive review with us. We are very pleased that you received excellent customer service and we appreciate you doing business with Lexus San Diego.

December 17, 2021

I had great experience thanks to the professional service provided by Lili Puentes. She was very accommodating and friendly. She was very attentive to my needs regarding the needed maintenance of my vehicl More

by gamrasni
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lili Puentes
Dec 18, 2021 -

Lexus San Diego responded

Thank you for the positive feedback! We were happy to help with maintenance on your vehicle and get you back on the road safely. Thank you for trusting us with your vehicle at Lexus San Diego.

December 17, 2021

I am extremely happy with the auto service and service reps at the Kearney Mesa Lexus!! I will continue to come back for all my auto needs. I definitely recommend the Kearney Mesa Lexus to anyone shoppi More

by Dulce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Rep Ramon in Service Dept
Dec 17, 2021 -

Lexus San Diego responded

Thank you so much for your sweet words, Dulce! We take pleasure in hearing that Linh is working hard to leave you with a smile on your face. We are committed to customer satisfaction and greatly appreciate your opinion. We hope to see you again soon at Lexus San Diego.

December 16, 2021

All of the team members are very friendly. They seemed to be a bit understaffed so the wait was a bit longer than expected but the cust lounge is good and everyone was very gracious about it. More

by letiacc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Cain
Dec 16, 2021 -

Lexus San Diego responded

Thank you for your business with Lexus San Diego and we are happy to learn your overall visit went well and you received great customer service.

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