Lexus Santa Monica

leased a new Lexus from Ron Holbrook The best experience I have ever had leasing or buying a car. Ron was outstanding. He explained all the options clearly and concisely. I would highly r The best experience I have ever had leasing or buying a car. Ron was outstanding. He explained all the options clearly and concisely. I would highly recommend Ron to friends and business associates. More

Excellent Service Rafael Navarro provided excellent service - he returned my phone calls promptly and provided good information. My car was ready sooner than expected. Rafael Navarro provided excellent service - he returned my phone calls promptly and provided good information. My car was ready sooner than expected. I had a very good experience. More

Tim Nelson is the best Tim Nelson has kept my 1998 GS300 in great shape since he started at Lexus Santa Monica. He is knowledgeable, courteous, and honest. The car is always Tim Nelson has kept my 1998 GS300 in great shape since he started at Lexus Santa Monica. He is knowledgeable, courteous, and honest. The car is always ready when promised. More

Roxanne Colatrella, thanks for superb service I never know how the universe matches car buyers with sellers. This time it was a perfect match. My husband and I looked at the RX hybrid early in the I never know how the universe matches car buyers with sellers. This time it was a perfect match. My husband and I looked at the RX hybrid early in the year, and decided to wait. Roxanne was very patient, never pushy, and always attended to our questions. She emailed several months later and I was pleased with her follow up. When we came in again, still not sure on when we would purchase, she helped us talk through pricing and was able to work with us to meet our goal. The cherry on top was when we were finally ready to purchase, the color combination I preferred seemed elusive. She found it. We drove home with everything we hoped for and more, a friend. Thank you. More

Made it easy! This dealership was great! This was our first time buying a car. We were shopping around, visiting different dealerships, and were really exhausted This dealership was great! This was our first time buying a car. We were shopping around, visiting different dealerships, and were really exhausted with the whole process. Every place we went to the employees were either dodging our questions or didn't know any answers or details, in either case it was like pulling teeth. We stumbled into Lexus Santa Monica and Enrique by chance, and boy were we lucky. Right away Enrique was friendly, down to earth, not to pushy, and most importantly clearly very very knowledgable about cars. He answered all of our questions about the specific model, as well as general questions, without being forceful or having an ulterior motive. Enrique was understanding when we said we needed some time to think things over, and was prompt to reply when we got in touch. He was very easy to talk to and deal with -- he was committed to his job, but also to making it an easy and pleasant experience for us. We ended up buying our first ever car from Enrique and couldn't be happy -- we will definitely continue to stay in touch and do business with him. I will also mention that everyone else there was extremely nice and courteous in a very down to earth way, which is not true for most 'luxury' dealership and was a real comfort to me. Ivan in particular was another employee we interacted with and a really great guy! More

Angel Vasquez~ Best Service Writer for many years! Angel Vasquez has been taking care of my Lexus service for almost 6 years now. He was referred to me, and has exceeded any and all of my expectations Angel Vasquez has been taking care of my Lexus service for almost 6 years now. He was referred to me, and has exceeded any and all of my expectations for getting the best service in a timely manner, at the best price, and with a free loaner car. He always responds to calls, questions, and concerns, and is the person I trust at Santa Monica Lexus Service. More

Regular Maint and Service Elan and Joe were great they both kept me informed on the status of my vehicle and had it ready at the promised time. Prices were just as competitive Elan and Joe were great they both kept me informed on the status of my vehicle and had it ready at the promised time. Prices were just as competitive as independent repair shops and loaner vehicle was clean and full of gas More

Wonderful dealership and service My service my car at Lexus Santa Monica was a wonderful experience as usual. Tim Nelson is a an amazing service advisor and should be commended for My service my car at Lexus Santa Monica was a wonderful experience as usual. Tim Nelson is a an amazing service advisor and should be commended for going out of his way to get the job done right. Tim is so personable, funny, but also very knowledgable about mechanical issues. His advice and diagnostic skills over the years have been invaluable to me. Tim is truly a good representative of a dealership who strives for excellence. He is the reason I continue to be a loyal Lexus of Santa Monica customer. I also would like to thank the ladies at checkout who are always so sweet and professional, whether its providing a loaner or settling the bill. They do a wonderful job. More

Rafael Navarro in service, is outstanding: courteous and prompt. It was a pleasure to deal with him. I highly recommend both him and your service department for all. in service, is outstanding: courteous and prompt. It was a pleasure to deal with him. I highly recommend both him and your service department for all. More

Oscar Najera in service is wonderful! I would highly recommend Oscar. I always know I am getting the best service and the best deal possible with him. He is the best. I would highly recommend Oscar. I always know I am getting the best service and the best deal possible with him. He is the best. More