Lexus Santa Monica

Maria was awesome! Had a great experience working with Maria. She was so easy to work with and communicated well. My below review applies to her only. Thanks. Had a great experience working with Maria. She was so easy to work with and communicated well. My below review applies to her only. Thanks. More

Great customer service Every person that greeted me, whether they were assisting me or not, were so courteous. Eddie Barajas is always so attentive to your needs. He is fair Every person that greeted me, whether they were assisting me or not, were so courteous. Eddie Barajas is always so attentive to your needs. He is fair, accommodating and always offers great customer service. More

Consistent and professional ...Expedite my tuneup with efficiency and most importantly service with a smile by Sergio because he is very genuine so thank you and keep up the grea ...Expedite my tuneup with efficiency and most importantly service with a smile by Sergio because he is very genuine so thank you and keep up the great work More

This is the the way car dealerships should be run From the moment I talked to Mike Skobin on the phone this dealership experience was totally different from any other. When I walked in the door of thi From the moment I talked to Mike Skobin on the phone this dealership experience was totally different from any other. When I walked in the door of this historic building I was warmly greeted by Sherry Stomp. From the start, this was the best Ive ever been treated at any business in my life. And besides the excellent customer service, they give you the best deals and are very straight forward in discussing costs. So I dread the car buying process. I wish I had started with Lexus SM. It would've saved me a lot of aggravation. I had been looking for a used Prius for over a few months. I saw the car I wanted on a website and when I called the Lexus dealership I reached Mike Skobin. He was super nice and really listened to my concerns and what I wanted. When I said I didnt want to drive down there without having the deal made, he helped me to reach an agreement over the phone. The offer and counter offer processee was no stress. He was warm, calm and friendly. It was incredibly easy! In financing I met with Val Arvatz. He was kind and clear in reviewing the contract. He went out of his way to make me a good deal. And when I couldnt understand things he went over them repeatedly and patiently! until I got it. The entire dealership staff is warm, friendly, and honest. Their commitment to customer service is real. Check it out. I recommend them without reservation and I intend to have all my car needs taken care of through them. They're wonderful. More

Fantastic experience Paul was awesome. This is the second Lexus that we have bought through him. When it is time to buy a third Lexus, we will be going directly to Paul. Paul was awesome. This is the second Lexus that we have bought through him. When it is time to buy a third Lexus, we will be going directly to Paul. More

10 out of 10 “X” No! Not the iPhone X but my 10th car coming from Lexus & Enrique carvajal. I have refer numerous friends & colleagues to him.. and they have go “X” No! Not the iPhone X but my 10th car coming from Lexus & Enrique carvajal. I have refer numerous friends & colleagues to him.. and they have gotten cars from him as well and were very pleased. Which proves he’s doing something right! Traffic just keeps getting worse and worse in la, but again Enrique eases the pain by bringing me the paperwork and car to my house and takes the old one back. What can I say painless , and efficient! Lexus Santa Monica just doesn’t know what asset they have. I understand you can’t please 100% of people but give Enrique a try. It will most likely go favorably your way. Looking forward to car number 11 for me and not the wife next time . Thanks Enrique More

Superior Service Enrique Carvajal has proven to be a superior salesman time and time again. Our experience working with him just keeps on getting better. We have purch Enrique Carvajal has proven to be a superior salesman time and time again. Our experience working with him just keeps on getting better. We have purchased several vehicles from him and he always brings the car to our home, and takes our old car back to the dealership. He then explains the new features of the car and ensures that we are happy customers. We refer our families and the friends to him and they have walked out with raving reviews. Enrique is definitely the cream of the crop at Lexus Santa Monica! Thank you Enrique for getting us the cars that we love and being our sales rep!! More

very good service and fast turn around. Our rep was very helpful and made the experience so easy and fast. We always go to Santa Monica Lexus for service for this reason. Our rep was very helpful and made the experience so easy and fast. We always go to Santa Monica Lexus for service for this reason. More

Great experience Enrique carvajal helped me to get my new 2019ux200!!.Enrique was very knowledgeable and professional and made the whole thing very easy. I recommend L Enrique carvajal helped me to get my new 2019ux200!!.Enrique was very knowledgeable and professional and made the whole thing very easy. I recommend Lexus Santa Monica and Enrique for anyone interested in a Lexus More

Amazing service I took my car in because I heard some strange noises. The repair manager hopped in the car and road with me until he heard something. It was very re I took my car in because I heard some strange noises. The repair manager hopped in the car and road with me until he heard something. It was very reassuring. He explained the breaking system, why the car was making the noises and that I had nothing to worry about. I never had a hybrid and apparently it makes a difference. My service advisor Andy was great as well. He kept me informed and followed through as promised. This dealership is really a cut above the rest. Great personal service you will not be disappointed. More