Lexus Santa Monica

We have dealt with many different dealerships and our experience at Lexus of Santa Monica is always top notch. Jose Gamboa's, helped us in getting our car serviced; his customer service and friendliness experience at Lexus of Santa Monica is always top notch. Jose Gamboa's, helped us in getting our car serviced; his customer service and friendliness is amazing. He was extremely detailed in walking us through the extended warranty process. I've been there and done that, dealing with extended warranties and there loopholes, but with Jose being able to email or call him was great this was the smoothest warranty process we've ever had. In the past, experiences with other dealership service departments was always a hassle, like we were interrupting them, but Jose made us feel like he was there to help us understand everything and made an overall wonderful experience. We couldn't ask for a better dealership, a better experience, or better service. Forever Customer!! More

This is one of the worst experience buying a used they give me a used with alot of problems.l return the car 12 hrs after a purchase when I found all the mistakes, and they were very rude with me the car give me a used with alot of problems.l return the car 12 hrs after a purchase when I found all the mistakes, and they were very rude with me the car had 5 day on the shop they don't fixed yet. The clucht don't work the rpm don't work. This it not all.they don't even offer me a car to drive. I got to call the corporation to make complaints and return the car to the financial bank. They're selling used cars and don't even check the cars. I had to get attorney to take care of all this situation. This sucks More

All of the employees at Lexus SM are professional, efficient and courteous. My service advisor, Angel Vasquez, always goes the extra mile to provide excellent service. efficient and courteous. My service advisor, Angel Vasquez, always goes the extra mile to provide excellent service. More

I am very satisfied with Santa Monica Lexus and Jose is wonderful! Very courteous, extra helpful and very nice to accommodate customer's needs! Thank you! wonderful! Very courteous, extra helpful and very nice to accommodate customer's needs! Thank you! More

Service today with Pascual Barba was excellent. Everything he did was efficient and effective. He demonstrated professionalism and courtesy. Mr. Barba directly answered all of my questions, and r Everything he did was efficient and effective. He demonstrated professionalism and courtesy. Mr. Barba directly answered all of my questions, and responded to my concerns. He made recommendations and let me know that the technology would let me know when my next service is needed. Everything was done in a timely manner, according to what he promised. Thank you for giving my car a wash! More

This is a great service center and TIM is the best! I This is a great service center and TIM is the best! I always receive excellent service and love the environment. They even helped me with my car This is a great service center and TIM is the best! I always receive excellent service and love the environment. They even helped me with my car seat by caring it to my loaner car for me. Everyone is always polite and helpful. More

One of the many benefits of owning a Lexus is their customer service which is to be expected. Since owning my Lexus I have had a few experiences with the service center and as always I am very pleased customer service which is to be expected. Since owning my Lexus I have had a few experiences with the service center and as always I am very pleased with the overall experience. I have two kids and a crazy schedule...The last two times I was at the service center were particularity exceptional as I was taken care of by Angel Vasquez, I have to say he went above and beyond to make both experiences an easy one. His his costumer service etiquette surpassed all expectations. More

I had a great experience with consultant Richard Tran. He was professional, courteous and an excellent advisor. The parts were ordered in a timely manner and the follow up appointment was scheduled as soon a was professional, courteous and an excellent advisor. The parts were ordered in a timely manner and the follow up appointment was scheduled as soon as possible. I would definitely ask for Richard next time I need to visit the dealership. More

This is the second time that I've used SM Lexus service and I've been VERY pleased. The service rep that helped me this time, Angel Vasquez, was very friendly, professional and helpful. He kept service and I've been VERY pleased. The service rep that helped me this time, Angel Vasquez, was very friendly, professional and helpful. He kept his word as to when my car would be ready and he contacted me promptly with a pick up time, so that the service visit was as painless as possible. I could not have asked for a better agent to help me. Also, SM Lexus service provides a loaner car free of charge. This is an INCREDIBLE service to their customers. This is my first Lexus, but if the attention provided on both the sales and service sides continue to be as good as they have been so far, I don't think I'll ever drive another car. More

I have had my 2006 Lexus 400h serviced by Santa Monica Lexus for many years, even though I purchased the vehicle as a new car from another Lexus dealer. I have been very pleased with the service, care an Lexus for many years, even though I purchased the vehicle as a new car from another Lexus dealer. I have been very pleased with the service, care and attention that I receive at Santa Monica Lexus. Thank you. More