Lexus Santa Monica

This is my second time visiting Lexus of Santa Monica. Mario Gonzalez took such great care of my wife an I the first time around that I refuse to deal with anyone else. Mario is the epitome of professiona Mario Gonzalez took such great care of my wife an I the first time around that I refuse to deal with anyone else. Mario is the epitome of professionalism. He has a kind demeanor and is extremely knowledgeable. I appreciate the fact that Mario makes every effort to ensure that I am satisfied with his service as well as that of the Dealership as a whole. Truth be told, I stem from a very humble background. Owning a luxury vehicle such as a Lexus was a rather bold step for both my wife and I. But after getting a taste of the unmatched customer service offered at this Dealership, I feel completely justified in splurging a little for our Lexus. At the time of purchase, neither my wife nor I realized that when buying a Lexus, you are buying more than just a luxury vehicle, you are also opening the doors to the superb service that Lexus employees like Mario Gonzalez offer on a daily basis. I am grateful to Mario and Lexus of Santa Monica for treating me with class and respect. It is not everyday that one gets to walk into a facility and get treated like a king. Truly amazing! A pleasure to deal with and a great overall class act. That is how I can best describe Mario. But don't take my word for it. Pay this man a visit for yourself and I am 100% confident that he will not disappoint. More

This is my second lease at SM Lexus. I am a bit of a particular customer. But Micheal and Neal worked to accommodate my requests. The team moved me in to a new lease so smoothly and easily, it was great particular customer. But Micheal and Neal worked to accommodate my requests. The team moved me in to a new lease so smoothly and easily, it was great. No "BS", no games and lots of help with the little details - like helping me figure out all the new car features. Neal was very patient with me. We struck a very fair deal, i was satisfied. Even going thru the paperwork with Bob was quick and seamless. No last minute surprises. This is not the closest dealership to me, but I will remain loyal. More

i purchased a pre-owned 2011 ES350 lexus at lexus santa monica on friday 3/15/13. my salesperson was Ala Modami. i would like to send a comment that I felt Ala was an extremely exceptional salesperson. I monica on friday 3/15/13. my salesperson was Ala Modami. i would like to send a comment that I felt Ala was an extremely exceptional salesperson. I had a very good experience buying this car at lexus santa monica. Ala was pleasant to deal with and never made me feel pressured or uncomfortable. He was very informative about the cars on the lot. I told Ala my budget and he did not try to manipulate me to buy something more expensive even though i inquired about more expensive cars such as the LS 460 to get a comparison to the ES350. Ala knew the date(price, mileage,assesories,etc.) on every car that i inquireed about.....without having to pull out a sheet or list or run to a computer. he was patient with me when i told him i needed time to check out other models and manufacturers. I look forwaard to returning to lexus santa monica in the future. mark stack More

I cannot say enough nice things about Matt Unger. He is the most attentive, honest, friendly and knowledgeable car dealer I've ever had the privilege to work with (and trust me, I've leased quite a few car the most attentive, honest, friendly and knowledgeable car dealer I've ever had the privilege to work with (and trust me, I've leased quite a few cars). I would never go anywhere but Santa Monica Lexus for a car, and that's all because of Matt and his excellent attitude and service. Matt actually makes it a fun process to buy or lease a new car. More

My dad took me to buy a 2010 Lexus Rx 350 and we were greeted by Jerry Banderas. A very professional sales man!!! He gave me full instructions on how to use the bluetooth system and showed me all the fun greeted by Jerry Banderas. A very professional sales man!!! He gave me full instructions on how to use the bluetooth system and showed me all the functional details of the car. He had great knowledge about the vehicle and was very helpful. I am very satisfied with my purchase and service! More

Bob Lattimore has always provided a superb customer experience for the 3 Lexus vehicles I've gotten through Lexus Santa Monica. Along with Michael Fleming, the team provided me excellent service yet experience for the 3 Lexus vehicles I've gotten through Lexus Santa Monica. Along with Michael Fleming, the team provided me excellent service yet again. They were clear and fair throughout the entire process, understanding what was important to me and getting the deal done. I would absolutely recommend Bob and the Lexus of Santa Monica Team! More

Amazing price service and courtesy will always go back for a Lexus. My sales man Daniel Smith spent over 2 weeks called and texted me until he got me the car i wanted at the price i wanted to pay. T for a Lexus. My sales man Daniel Smith spent over 2 weeks called and texted me until he got me the car i wanted at the price i wanted to pay. Thank You Daniel Smith More

I just bought my third Lexus from Neal Greene. I've been impressed with how helpful, responsive and honest he has been during each of my searches. I would say he is the best dealer I have ever dealt with. impressed with how helpful, responsive and honest he has been during each of my searches. I would say he is the best dealer I have ever dealt with. More

Tim Nelson is outstanding. He truly cares about his customers. Friendly, empathetic, professional, follows-up with the vehicle and the customer. Goes out of his way to make the customer feel they are i customers. Friendly, empathetic, professional, follows-up with the vehicle and the customer. Goes out of his way to make the customer feel they are in good hands. Doesn't attempt to add unnecessary repairs or inflate the price. Whatever is wrong, if anything, with my Lexus ES 330 is what is wrong. Nothing more. Tim and a couple of his service co-workers are the only reason I still go to Lexus Santa Monica. I believe the quality of the other service professionals have benefited from Tim's presence. Hopefully Tim will be promoted to be the supervisor at some point. His fellow service professionals would benefit from his high standards and mentorship in that position. Tim would be a welcome replacement and significant upgrade from the current supervisor, Daniel, who should not be allowed any human contact. Any customer would benefit greatly by requesting Tim to handle their service. More

Dany Banayan and Steve Kindle were both extremely professional and I would fully recommend purchasing your car from Santa Monica Lexus. After visiting and attempting to negotiate with every other Lex professional and I would fully recommend purchasing your car from Santa Monica Lexus. After visiting and attempting to negotiate with every other Lexus dealer in LA I was finally able to make a deal with Santa Monica Lexus, particularly with sales manager Dany. There were no games, gimmicks, or surprises throughout the entire process. I never expected to get such a great deal from a car dealer in Santa Monica, but SM Lexus offered the best deal in the city. My salesman, Steve was very helpful and knowlegable about the vehicle. He gave a full instruction on how to use my new hybrid and also how to set up the bluetooth system. I am very impressed! I would buy from them again and recommend my friends and family to do the same. More