Lexus Santa Monica

I asked 5 dealers via Edmunds.com to price a new IS250 with specific options. 4 of them responded by email with canned sales pitches, vague answers and downright lies. At the other end of the scale com with specific options. 4 of them responded by email with canned sales pitches, vague answers and downright lies. At the other end of the scale completely, Vrezh from Lexus Santa Monica responded by telephone with the news that he could get me a better car (CPO 2008 IS350) with better options for less money. He was personable, knowledgeable, ultra-friendly and, all in all, turned a completely dreaded experience into an absolute pleasure. The dealership is phenomenal and Vrezh is a real gem! More

I had been looking for a pre-owned RX350 on the internet for about a month. Sent several inquires out and got a call back from Gil Torres. Gil was very pleasant and knowledgeable and it just so happens that for about a month. Sent several inquires out and got a call back from Gil Torres. Gil was very pleasant and knowledgeable and it just so happens that the weekend we went down to the dealership, the perfect certified pre-owned RX350(color, price and mileage)was waiting for me. I've had the car almost 5 months now and love it. I'm sold on the certified pre-owned concept and I'm sure my next car will be a Lexus! Thank you Gil and Lexus of San Monica. More

I have pruchased two vehicles using online sales and I have always been very pleased with the outcome. But in my wifes and I car buying history Santa Monica Lexus has provided the best experience either o have always been very pleased with the outcome. But in my wifes and I car buying history Santa Monica Lexus has provided the best experience either one of us has ever had. The Santa Monica Lexus associates that we dealt with were all courteous, promt and very knowledgeable. Both my wife and I are very satisfied with our service and with the follow up service we recevied concerning our vehicle too. If and when we purchase another vehicle, Santa Monica Lexus will be "Our Dealership". Thank you. Sincerely, The Granados Family. More

Roxanne was very knowledgable and helpful. She and the finance woman worked hard to make the deal work. Working with folks who want you as a custmer and value your business makes a big diffrence in the q finance woman worked hard to make the deal work. Working with folks who want you as a custmer and value your business makes a big diffrence in the quality of the purchase experience. Putting this deal together was not easy as we are from out of state. We love our new car. More

I have purchased six Lexuses, four from this dealership, two from Roxanne. I probably would have taken more time shopping this last vehicle if she had not been so professional the first time around. She kno two from Roxanne. I probably would have taken more time shopping this last vehicle if she had not been so professional the first time around. She knows her business, doesn't give you any fluff, and has a sense of confidence that transposes itself to the client. I know that if I have problems with the service department I can call Roxanne and she'll take care of it. Besides, I've got her cell number in my navigation system so she can't hide even if she wanted. The dealership isn't my concern, it's the people behind it and Roxanne alleviates my concerns. P.S. You need to spell check your own form. At the bottom, "---in our seven years of existense--". Existense is spelled EXISTENCE. More

I was extremelly pleased with the way that Roxi took care of my husband and I. Roxi never pressured us, made us drive the car and gave us plenty of time to think over the transaction. After buying the car of my husband and I. Roxi never pressured us, made us drive the car and gave us plenty of time to think over the transaction. After buying the car Roxi took a great desl of time showing me how things worked and told me that I could come back when I needed more instruction. Joshua was extremely helpful in teach;ing me about the aavigation system and also came to my house to program the garage opener to the car. My husband and I have each purchaed a Lexus from your dealership and the reason for that is the wonderful people you have working there and the very fine service that you provide. Fran Yeoman More

I gave a 4 on price as they were able to meet other dealer prices (vs. discount from sticker) but their cars were optioned a little more extensively. (not necessarily a bad thing.) I was able to find dealer prices (vs. discount from sticker) but their cars were optioned a little more extensively. (not necessarily a bad thing.) I was able to find one dealer willing to go a little lower, but the level of service seemed to be lacking. The buying experience was great. I tried to work with another dealer and it was a ridiculous haggling experience. With Ron at Santa Monica, I told him what i wanted, and he didn't call back 10 times trying to ask for this or that and keep asking me for a little more. He went did his homework and simply came back with a yes or no on each part of the deal. There was no funny business, and he delivered exactly what he agreed on. We are very happy with Lexus of Santa Monica and Ron. The only way I would give a 5 on price is if they came back and give me a price better than i had asked for. (but maybe that's just unrealistic... lol) after all it is a business. More

The salesperson Vrezh as well as the finance manager have The salesperson Vrezh as well as the finance manager have made this by far the most pleasant car buying experience ever for me. Vresh knowledge of t The salesperson Vrezh as well as the finance manager have made this by far the most pleasant car buying experience ever for me. Vresh knowledge of the car and its technology and his patience explaining many of the details was great. I will definitely recommend this dealership and especially these two employees. Sincerely, Wolfgang Bauer More

The dealer for this location was great. It was my first new car. I was given a real good deal. The atomsphere was very friendly. These folks were working real hard to earn my business. Actually, while new car. I was given a real good deal. The atomsphere was very friendly. These folks were working real hard to earn my business. Actually, while I got a nice car LS 460L top of the line, I do not believe the dealer made much money. They gave me a maintenance package at a very great price. I would buy my second car there. Above all these folks were honest. Yes honest, something rare today. Makram Gharib More

Overall process was very good. The car in very good shape as I expected. The price range for the car was little bit higer than I expected. The contract before and after the deposite changed (APR went up). Wa as I expected. The price range for the car was little bit higer than I expected. The contract before and after the deposite changed (APR went up). Was not very happy with the result, but it was managable. Other than that, Santa Monica Lexus was great experience. More