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Lexus Santa Monica
Santa Monica, CA
1,312 Reviews
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,312 reviews
January 25, 2005
I owned a pre owned 93 LS 400 and was happy taking my vehicle to this dealer up through 2001. Similar to Geoff review, I developed very similar opinions over the last few years where I saw lots of turno vehicle to this dealer up through 2001. Similar to Geoff review, I developed very similar opinions over the last few years where I saw lots of turnover with who was helping me in the past. Lack of knowledge showed with the services team and a lack of caring for the customer. For the last three years, I have taken my vehicle to an independent mechanic and will not go back to SM Lexus. More
by ctokirio
November 01, 2004
We bought a Lexus new here in 1993, and had been taking it in for all scheduled services since new. About 2 years ago something at the dealership changed and their attitude became "we don't car". Things it in for all scheduled services since new. About 2 years ago something at the dealership changed and their attitude became "we don't car". Things weren't fixed right, got lots of doubletalk from un-knowledgeable service writers. Prices kept going up. This wasn't the legendary Lexus service I remembered. Would never go back there - they've lost me as a customer<br><br>Started going to Lexus Thousand Oaks for service - friendly, courteous, knowledgeable and helpful, even if they didn't need to charge you for service. More than happy to point out what needed to be done and told me how easy it was if I wanted to do it myself. Of course, they were happy to take the car in and service it as well More
by geoff
