Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus Santa Monica
Santa Monica, CA
1,310 Reviews
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:30 PM
Tuesday 7:00 AM - 6:30 PM
Wednesday 7:00 AM - 6:30 PM
Thursday 7:00 AM - 6:30 PM
Friday 7:00 AM - 6:30 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,310 reviews
April 04, 2019
Great Service & Friendly Employees! My experience every time I take my car into the Lexus Santa Monica Service Center is great. Wonderful service and friendly & helpful employees. I wil My experience every time I take my car into the Lexus Santa Monica Service Center is great. Wonderful service and friendly & helpful employees. I will continue to bring my car in the future! More
by LindsayLittle
Employees Worked With
Armando
April 04, 2019
Efficient and thorough service from all personnel. This was my first time working with Service provider, Ray James. He did an excellent job explaining the work that needed to be done on my vehicle and This was my first time working with Service provider, Ray James. He did an excellent job explaining the work that needed to be done on my vehicle and why. Ray cheerfully and knowledgeably answered all my questions. I felt like I was in the hands of an expert. More
by judyr
Employees Worked With
Ray James
April 04, 2019
Couldn't have been easier Great service, fast and easy. I wish they hadn't convinced me to do alignment on a leased car but that was my bad, I suppose. Great service, fast and easy. I wish they hadn't convinced me to do alignment on a leased car but that was my bad, I suppose. More
by hro
Employees Worked With
Arsany Kamel
April 01, 2019
Taking care of my car Whenever I come to Santa Monica Lexus for service, I am greeted nicely and given prompt and professional care. They pay attention to detail and do tha Whenever I come to Santa Monica Lexus for service, I am greeted nicely and given prompt and professional care. They pay attention to detail and do that extra to make sure the car leaves in good shape. I like that my car is washed and cleaned inside before I pick it up. More
by CL
Employees Worked With
Ray James
April 01, 2019
Very professional - Always responsive Operation was always 'ahead of the curve'; had prepped readiness for what my needs were re getting into a new Lexus. Employees always on-time, alway Operation was always 'ahead of the curve'; had prepped readiness for what my needs were re getting into a new Lexus. Employees always on-time, always responsive either by email and or phone. Appointments were always exactly on-time. More
by KenG
Employees Worked With
Lisa Bader, Paul Pourhashem
April 01, 2019
Always great customer service I’ve had 4 Lexus cars. All go to LSM. They don’t try to be snooty, just friendly and professional. The facility was nothing short of immaculate. I’ve had 4 Lexus cars. All go to LSM. They don’t try to be snooty, just friendly and professional. The facility was nothing short of immaculate. More
by 2010460
Employees Worked With
Eddie Barajas
March 29, 2019
The work was done promptly Work was done promptly and the service advisor, Tim, kept me well informed. He did a great job of getting the brake work done for free noting it usua Work was done promptly and the service advisor, Tim, kept me well informed. He did a great job of getting the brake work done for free noting it usually costs approximately $1200. He deserves kudos for making the happen. More
by DozerJd
Employees Worked With
Tim Nelson
March 29, 2019
Great Experience I have been a customer at Lexus Santa Monica for 30 years. I have remained with the dealership not only for the quality of the cars, but most importa I have been a customer at Lexus Santa Monica for 30 years. I have remained with the dealership not only for the quality of the cars, but most importantly for the honestly reliability, and support I have received from the sates, financial and support staff. Whatever I needed has always been provided with a prompt and helpful attitude. Anyone looking for a great car with superior service should use this dealership, More
by jprell
Employees Worked With
Bob Uchida
March 29, 2019
Great Experience, would recommend this dealership The sales guy, Isaac, was so nice, and not pushy at all, which I loved. Isaac test drove several cars with me, helped to answer a million questions, The sales guy, Isaac, was so nice, and not pushy at all, which I loved. Isaac test drove several cars with me, helped to answer a million questions, and made the process of buying a car a pleasant one. I would consider going back to this dealership for my next car. And, I would certainly recommend Lexus of Santa Monica, and Isaac to anyone wanting to buy a new or pre-owned Lexus. Lastly, I LOVE MY NEW CAR!!! Super happy!!! More
by Kara Navarro
Employees Worked With
Isaac Romero, Matthew Unger, Roxanne Colatrella
March 28, 2019
Awesome vehicles We were very comfortable working with Gabriel. We went in to purchase a used ES350 with low miles, and ended up leasing a new ES350. Jun was also ve We were very comfortable working with Gabriel. We went in to purchase a used ES350 with low miles, and ended up leasing a new ES350. Jun was also very helpful and seemed to try to make the deal come together to our mutual advantage. That said, I have a sneaking suspicion that the low-mile used cars are used as bait to get customers into a new car. I have nothing against that, and if the deal can be cut to be competitive, why not get the new car... We never felt any undue pressure to buy, and were allowed to make our own informed decisions. The car is absolutely awesome in drive and feel. There is a lot to learn, and it will be a process for us to access all the features, but most systems are intuitive once you know they're available. More
by Charlie66
Employees Worked With
Gabriel Ceron, Jun ???, Mark Sanchez
