Lexus Santa Monica

Sergio was helpful thorough on top of things and easy and pleasant to deal with! All the info I needed was given and suggestions made pleasant to deal with! All the info I needed was given and suggestions made More

Follow-up Service Ray James informed of a small problem they had spotted during my scheduled service and I called and scheduled my follow up appointment a week later. Ray James informed of a small problem they had spotted during my scheduled service and I called and scheduled my follow up appointment a week later. More

Excellent facility and staff This is the 5th vehicle I have leased from SM Lexus. Alex was great in sales, offering me 5 choices of ES 300h models. The finance gentleman was ver This is the 5th vehicle I have leased from SM Lexus. Alex was great in sales, offering me 5 choices of ES 300h models. The finance gentleman was very helpful and not overbearing re the add ons. Gabriel was very knowledgeable about the car computers. I will return. More

Replacement of two filters in the car. The reception in the dealership was wonderful, caring and superbly professional. The service advisor Mr. David Cuevas listened carefully about what I The reception in the dealership was wonderful, caring and superbly professional. The service advisor Mr. David Cuevas listened carefully about what I wanted and took care of everything. He escorted me to the waiting room and made sure that I was comfortable. The care which was genuine far exceeded what I encountered at Jim Falk's dealership. It did not bother returning my several telephone calls for almost a week and then I was given the runaround. From now on I will come to you although it is quite a distance from the place we live. Your folks are SUPERB! The car was returned beautifully clean and washed. The coffee and cookies were also excellent. More

Immediate attention with a pleasantness that was unforced. I felt part of a greater family as a Lexus owner after this visit. Superior customer service! unforced. I felt part of a greater family as a Lexus owner after this visit. Superior customer service! More

Leased Lexus, GX My first time doing business with Lexus. Enrique went out of his way to get us to a deal. I would have loved to have a bit more selection on which v My first time doing business with Lexus. Enrique went out of his way to get us to a deal. I would have loved to have a bit more selection on which vehicle to choose from however there was only one 2019 left. Hopefully for the next vehicle, there will be a bit more to choose from. More

As always... Ray James is the best.. he always makes my appointment a pleasure very seamless. really listens and handles all details with such ease and gets me out of there quickly! appointment a pleasure very seamless. really listens and handles all details with such ease and gets me out of there quickly! More

Oil change and some Staff were friendly. service was done earlier than I expected. loaner was provided. Was able to give me a discount. Coffee was good and overall was p Staff were friendly. service was done earlier than I expected. loaner was provided. Was able to give me a discount. Coffee was good and overall was pleasant experience. More

Excellent customer service thanks I like to thank Mark finance manager for financing , car was clean and deliver to me by Gabriel with courtesy and respect. finance manager for financing , car was clean and deliver to me by Gabriel with courtesy and respect. More

Excellent service once again by Lexus Santa Monica! Arsany Kamel, my Service Consultant provided great assistance in determining what my Gx-460 required for this 6 Month Service visit. Monica! Arsany Kamel, my Service Consultant provided great assistance in determining what my Gx-460 required for this 6 Month Service visit. More