Lexus Santa Monica

Great Service She made my life easy. She did all the paperwork and I was out the door very quickly. Price was great and no haggling needed. She made my life easy. She did all the paperwork and I was out the door very quickly. Price was great and no haggling needed. More

Excellent Buying Experience Thanks to the whole Santa Monica Lexus sales team for a great buying experience. Alex, Omar and Angela made the purchases of both of our new Lexi go Thanks to the whole Santa Monica Lexus sales team for a great buying experience. Alex, Omar and Angela made the purchases of both of our new Lexi go as well as it possible could. More

Great place to get a Lexus:) Jimmy Kim is amazing to work with- he gave me the best deal on the exact car I wanted. Best car leasing experience, ever. No exaggeration:) Jimmy Kim is amazing to work with- he gave me the best deal on the exact car I wanted. Best car leasing experience, ever. No exaggeration:) More

great mr. Doherty was fantastic. I was towed in about 6 pm in a crisis. he was so nice and efficient. he gave me just what I needed. I would only work wi mr. Doherty was fantastic. I was towed in about 6 pm in a crisis. he was so nice and efficient. he gave me just what I needed. I would only work with him again. More

Excellent service George, my service advisor, was thorough, explained in detail what needs to be done and arranged for me to get a loaner car while service on my car wa George, my service advisor, was thorough, explained in detail what needs to be done and arranged for me to get a loaner car while service on my car was being performed. He kept me informed about the progress of the service and returned my car in excellent condition. More

Recall repair David Cuevas was my service representative at the Lexus dealership in Santa Monica. This was my first time going to any Lexus dealership. I just pur David Cuevas was my service representative at the Lexus dealership in Santa Monica. This was my first time going to any Lexus dealership. I just purchased a 2003 Lexus LX 470 and I found out that there was a recall item that needed to be addressed. David was extremely helpful and professional. He treated me like I was a long time customer and made me feel very welcome. He communicated very well and promised that my car would be ready by 3 PM. True to his word, David texted me at 2:30 stating that the work had been completed and I was able to retrieve my car then. The atmosphere at the service area was awesome! I felt like I was in a 5 star hotel😎. I would not hesitate in recommending this Lexus dealership to anyone and really appreciate David’s personal attention to getting my car fixed. More

Piece of cake Patrick Levenson, my service advisor, couldn't have been any more helpful. He greeted me promptly, gave me excellent advice on what needed to be done Patrick Levenson, my service advisor, couldn't have been any more helpful. He greeted me promptly, gave me excellent advice on what needed to be done on my car and what could wait until my next service. He was friendly, knowledgeable, and honest. I had the option of getting a loaner, but I decided to wait since it wasn't a long service. I sat in the comfy waiting room with coffee and cookies watching the news. My car was ready 40 mins earlier than promised! More

It was a pleasure! I can honestly say, "It was a pleasure bringing my car in for servicing at the Santa Monica Lexus." I did not have to wait long. Patrick greeted me i I can honestly say, "It was a pleasure bringing my car in for servicing at the Santa Monica Lexus." I did not have to wait long. Patrick greeted me in a professional and respectful way. He heard my concerns. He provided good feedback and went out of his way to take care of my car. I was in and out so fast that I did not have time to drink my complimentary coffee. The loaner car went smoothly and my car was ready in a few hours. Patrick stayed in contact with me giving me updates on my car and what needed servicing in addition to my 90K miles service. He was real with me and told me some things I could probably wait on. I so appreciate this. Coupons were applied which my husband always likes. When picking up my car, this too was a smooth transition. When my husband goes to get his car service I am certain he will ask for Patrick. It's the intangible ways customer service is heightened at Lexus, the professional and friendly greeting, the respective and colleague atmosphere from every person there. This rubs off on the customer and is valued by the customer. My time, like most others on a Saturday, is highly precious. Squeezing in running errands and having other commitments on a day off from work is hectic. I appreciate Lexus doing the very best to accommodate and respect the aspect time of their customers. More

Review Lexus NX purchase Very excellent. I had looked at 2 Lexus dealerships but went with yours for a few reasons. Neal did the research and found the correct answers and t Very excellent. I had looked at 2 Lexus dealerships but went with yours for a few reasons. Neal did the research and found the correct answers and the car I wanted. Also preferred that I negotiated with him and not a manager like other dealership. Very nice to accomodate me for early pickup of the car. More

Fantastic experience. Sean Trainor was great to work with. He took great care of us and made the experience seamless. We would definitely recommend this dealership to oth Sean Trainor was great to work with. He took great care of us and made the experience seamless. We would definitely recommend this dealership to others. More