Lexus Santa Monica

I WAS NOT HAPPY WITH RESULTS 6 MO AGO service manager very nice - I thought the oil change very expensive -I will only bring in car once a yeAR AS I DRIVE 6K PER ANN service manager very nice - I thought the oil change very expensive -I will only bring in car once a yeAR AS I DRIVE 6K PER ANNUM . LAST TIME I BROUGHT IN NO FILL UP OF WINDOW SPRAY I THOUGHT VERY SLOPPY!! EVERY THING SEEMS GOOD THIS TIME More

Satisfying customer service Excellent service from Enrique. Made the process very pleasing and satisfying to get a new vehicle. Definitely will refer to friends and family! Thank Excellent service from Enrique. Made the process very pleasing and satisfying to get a new vehicle. Definitely will refer to friends and family! Thanks you! More

High-level Customer Service We visited the service department for the first time on October 18, 2019. We purchased a 2018 CPO vehicle 6 months ago, and we were bringing it in for We visited the service department for the first time on October 18, 2019. We purchased a 2018 CPO vehicle 6 months ago, and we were bringing it in for service. We were promptly greeted by service representative Arsany Kamel. He made the experience pleasant and smooth. Mr. Kamel ordered a LYFT ride for my husband, as he had a doctor's visit nearby. I was happy to wait in the service area, surrounded by comfortable chairs, water, tea, and chocolate chip cookies. Mr. Kamel checked in on me before his lunch break and advised me to speak to another representative when my husband needed a return ride. The return ride was arranged by another very pleasant representative. I appreciated Mr. Kamel's helpful courtesy. Since we have only driven @ 2,000 miles in the car, the standard minor service was fine. My only minor grumble is that the loud noise of the television was an annoyance. Perhaps placing the television on Mute or piping in soothing, beautiful classical music (note, not opera!) would add to the pleasant, luxurious ambiance. The car was ready in @ 2.5 hours, and I was grateful for the complimentary car wash. Once again, a pleasant service experience. More

Easy and efficient Effortless getting it serviced. Reliable and dependable. A little too many recommendations of other things to do beyond the 70,000 mile service. Go Effortless getting it serviced. Reliable and dependable. A little too many recommendations of other things to do beyond the 70,000 mile service. Got too expensive to to all the work suggested. More

Terrific people They always go the extra mile. Each of them is personable and very competent. They're quick to respond and quick to get the job done. They always go the extra mile. Each of them is personable and very competent. They're quick to respond and quick to get the job done. More

This pace ROCKS!!! Best car buying experience. And I have bought ALOT of cars. My new go to car dealership. Fast, friendly customer service. I was out of there in less t Best car buying experience. And I have bought ALOT of cars. My new go to car dealership. Fast, friendly customer service. I was out of there in less than 3 hours. Buying 20 cars over my lifetime I have never gotten out before 5-6 painful tedious hours. Julie was amazing. Jack was friendly, helpful, and honest. Thanks to Jack, Julie and Roger(?)! More

the service as always was great and thanks for the gas service as always was great. This time I can because of a recall. and then I was given a tank of gas.I did not expect that surprise. Thank you service as always was great. This time I can because of a recall. and then I was given a tank of gas.I did not expect that surprise. Thank you More

16th Lexus Just leased our 16th Lexus with Santa Monica Lexus My wife and I have both been in Lexus since 1991 when we leased our first Lexus at Santa Monica Le Just leased our 16th Lexus with Santa Monica Lexus My wife and I have both been in Lexus since 1991 when we leased our first Lexus at Santa Monica Lexus. They have always been very professional and work hard to give a good deal. Service Center is excellent also. More