Lexus Santa Monica

Excellent customer service at Santa Monica Lexus I purchased my car 10 years ago, many persons would not keep their car this long but being retired and not driving as many miles as when I was working I purchased my car 10 years ago, many persons would not keep their car this long but being retired and not driving as many miles as when I was working the car has low mileage. I have received excellent service including replacement of recall items, I tried other dealers for service and was disappointed. I was very surprised to receive a birthday card from my Lexus sales person Paul Pourhashem. More

Fast service and friendly environment. People here really try to help. People attend to my need immediately after arrival both dropoff and pickup. Loaner was easy to pick up and dropoff. People here really try to help. People attend to my need immediately after arrival both dropoff and pickup. Loaner was easy to pick up and dropoff. Thank you. More

Lexus Santa Monica Number One is service! We have been servicing our cars with Lexis of Santa Monica for years. It is always a pleasure from making the appointment to being met promptly by We have been servicing our cars with Lexis of Santa Monica for years. It is always a pleasure from making the appointment to being met promptly by the service specialist (George Morales). I appreciate George taking my information and explaining what needed to be done to my vehicle and then having him follow up if additional work is necessary. I also appreciate the shuttle service when needed to bring me home and pick me up when my car is ready. The waiting area is very comfortable. Coffee is great too! More

Loved it. Dee was very professional. We spoke with her beforehand and so the whole experience was easy, We went over my selections as far as colors and features Dee was very professional. We spoke with her beforehand and so the whole experience was easy, We went over my selections as far as colors and features provided in the vehicle as well as the pricing. So when we got to the dealership the deal had already been worked out. More

Customer Service & Waiting Area Professional & courteous Service Consultant.. Vehicle Service completed . in a timely manner. Comfortable and well furnished waiting area. Sugg Professional & courteous Service Consultant.. Vehicle Service completed . in a timely manner. Comfortable and well furnished waiting area. Suggestions: (1)Add fruit to morning refreshment options. (2) Fox News Channel Television Station not appropriate for public waiting areas. Courteous receptionists and valets. More

Great Service! I had a really good experience with Ray James at SM Lexus Service Center. He listened to the issues I had with my RX 350 and documented them verbatim I had a really good experience with Ray James at SM Lexus Service Center. He listened to the issues I had with my RX 350 and documented them verbatim. He was friendly, thorough and efficient with the status of my car and followed up accordingly. Both issues were fixed within a day. It was also really nice having a loaner car (same model as my own) so that I didn’t have to miss work. I’ve always had excellent service at SM Lexus Service Center…it’s one of the main reasons I’ve stayed loyal with Lexus. More

Best experience I have had in buying a car! Jennifer Ellis was very responsive to our emails and provided a quick quote and was available to help us when we popped in later in the day. She faci Jennifer Ellis was very responsive to our emails and provided a quick quote and was available to help us when we popped in later in the day. She facilitated us buying the car at the best quote we received and the process was pleasurable beginning to end. Dee was also very helpful and Alex Gunkut provided our finance options quickly. I would definitely recommend working with this dealership! More

Routine oil service. It has been a pleasure to take my 2 cars in now for 12 years. The service people have always been courteous, knowledgeable and efficient. The one or It has been a pleasure to take my 2 cars in now for 12 years. The service people have always been courteous, knowledgeable and efficient. The one or two times there was a problem I was made satisfied. Very good to excellent service department. More

Easiest car acquisition I've ever expreienced! Brought my 2015 leased Lexus ES300h in for 30k mile service which would have cost $500 on a car I would be giving back in a few months. Within an hour Brought my 2015 leased Lexus ES300h in for 30k mile service which would have cost $500 on a car I would be giving back in a few months. Within an hour I received a call from the internet sales guy, Omar, and he made me an offer I could not refuse: brand new 2017 Lexus ES300h as a "key swap," meaning nothing down, payment stays the same, lease terms same as well. And best of all, saved $500 since I didn't have to pay anything for servicing the old car! I came in, picked my color, left to see a client and when I returned to dealership 2 hours later car and paperwork were ready. I signed the paperwork and went home in a brand new car without spending anything! They even honored the last payment I'd made on my old car as the first payment of the new car! They were all wonderful and made the experience easy and pleasant. Thank you Santa Monica Lexus! More

Another Great Experience at Santa Monica Lexus service I have been taking my car in for service at Santa Monica Lexus for at least five years now. I have never had a bad experience in all these years. The I have been taking my car in for service at Santa Monica Lexus for at least five years now. I have never had a bad experience in all these years. The service reps and techs are very informative, courteous and helpful. This last experience was no different. I had Oscar Najera as my service rep. He was great! He answered all of my questions. I never felt pressured to speed things up. I needed tires.He quoted me their price and then went online to find the lowest price elsewhere, in which he ended up matching the price. I also needed rear struts. Never felt pressured to buy them at that time. Oscar told me I had some time. I ended up getting the work done the next week. They will never pressure you into getting any work done. They will always break it out into items that can wait awhile and those that need immediate attention. But it's always your decision. Thank you again Oscar! I will be back! Highly Recommend Oscar and the team at Santa Monica Lexus! More