Lexus Santa Monica

Considerate and Efficient The service manager listened to what I had to say and answered any questions. I was notified in a timely manner. Was able to secure a loaner vehicle. The service manager listened to what I had to say and answered any questions. I was notified in a timely manner. Was able to secure a loaner vehicle. I just believe that there should be more of a discount for general Maintenance, that could be done independently. More

Simple service I put my Lexus in for a simple service. Told Alex Anaya that I was having trouble with the lift gate. He called me a few hours later to tell me that I I put my Lexus in for a simple service. Told Alex Anaya that I was having trouble with the lift gate. He called me a few hours later to tell me that I needed a new lift gate motor. But it was covered my the warrantee. They didn't have the part and my car would be ready by about 3pm the following day. And would I like to come in a get a loaner car. I did, it was made very easy by everyone I encountered at Lexus of Santa Monica. I was in and out in 15mins. By noon the following day Alex called to tell me my car was ready. I went straight around and dropped the loaner off and picked up my repaired car. That whole process took maybe 15mins. Excellent! Alex came to check on me, make sure I was happy. I felt that he cared, which is a very good thing. More

Great service As always, my service was a pleasant experience. I was in and out with a loaner in 5 minutes and picked up my car and returned the loaner very quickl As always, my service was a pleasant experience. I was in and out with a loaner in 5 minutes and picked up my car and returned the loaner very quickly and easily as well. More

2017 Lexus RX 350 Really appreciate everyone at the dealership especially Jennifer Ellis she really knows her stuff and made my buying experience very easy! I likely w Really appreciate everyone at the dealership especially Jennifer Ellis she really knows her stuff and made my buying experience very easy! I likely would not have bought the car from Lexus Santa Monica had it not been for Jennifer Alice and her professionalism. More

Everyone was extremely helpful and nice! I was completely satisfied and they all answered my questions when I called . A huge thank you to all of them. Thank you soooooooo much! I was completely satisfied and they all answered my questions when I called . A huge thank you to all of them. Thank you soooooooo much! More

Great experience Had a great purchase experience. Fantastic service, very attentive. Easy to purchase my new Lexus. Will definitely recommend Santa Monica Lexus to fri Had a great purchase experience. Fantastic service, very attentive. Easy to purchase my new Lexus. Will definitely recommend Santa Monica Lexus to friends and family for their next purchase of a car. Thank you! More

very good Sally & her boss were very helpful and reasonable. We reached deal quickly and hassle & haggle free. Sally has been very nice and been answering my q Sally & her boss were very helpful and reasonable. We reached deal quickly and hassle & haggle free. Sally has been very nice and been answering my questions even after I leased the car. She is very professional and courteous. More

Great buying experience. Went in just to look. Had no intentions of purchasing a car that day. The sales Rep and manager were so accommodating and patient. When I told him I Went in just to look. Had no intentions of purchasing a car that day. The sales Rep and manager were so accommodating and patient. When I told him I was tired and didn't want to keep haggling over price. Just make me a great offer.-- they did!! My nephew said it was great and I should buy the car. So I purchased the car that very evening. More

Very Good Service Patrick Levenson took care of my car service last week. Very professional and courteous. Been going here for over 15 years. I would recommend it to Patrick Levenson took care of my car service last week. Very professional and courteous. Been going here for over 15 years. I would recommend it to anyone who owns a Lexus. More

LexService As usual, waiting for my Lexus to be serviced at Lexus Santa Monica was very relaxing. The atmosphere at this dealership is very friendly and profess As usual, waiting for my Lexus to be serviced at Lexus Santa Monica was very relaxing. The atmosphere at this dealership is very friendly and professional! Worth the drive from Pasadena! More