Lexus Santa Monica

Excellent Customer Service Oscar Najera handled my service appointment very professionally. He explained 60k mile maintenance appointment and called immediately when unexpected Oscar Najera handled my service appointment very professionally. He explained 60k mile maintenance appointment and called immediately when unexpected issues were identified. He could not have been more helpful. Excellent customer service. More

Great TLC for my older Lexus Worked with Joe Broytman who was great. He was honest with me about what needed attention now, what we had a little time for, and how we can best keep Worked with Joe Broytman who was great. He was honest with me about what needed attention now, what we had a little time for, and how we can best keep our older Lexus in tip top shape. Many thanks! More

Great decision I found the staff at Lexus Santa Monica to be extremely helpful in satisfying my purchase needs. Even though I live closer to the Beverly Hills Lexus I found the staff at Lexus Santa Monica to be extremely helpful in satisfying my purchase needs. Even though I live closer to the Beverly Hills Lexus dealership, I intentionally drove farther knowing I would a. receive a good deal on a great vehicle and b. feel appreciated and welcomed, knowing I was more than a potential sale but an individual. This is the second vehicle I've purchased from Lexus Santa Monica in a span of nearly 11 years. My car is amazing; special thanks to Marsha, Danny and Josh. I look forward to doing business with you guys in the future. Just know, you have a customer for life. FYI, the LX 570 is hands down the best SUV on the planet. More

Excellent Service Today I had my first service at this dealer and Oscar Najera made me feel so welcomed! Oscar and the other staff members was courteous and delivered Today I had my first service at this dealer and Oscar Najera made me feel so welcomed! Oscar and the other staff members was courteous and delivered as promised. Thank you. More

Problem solved Got a torn tire when I experienced a pothole. Know I got I was just about ready for a maintenance check I barely got myself to Santa Monica Lexus at Got a torn tire when I experienced a pothole. Know I got I was just about ready for a maintenance check I barely got myself to Santa Monica Lexus at about 1:30PM. Angel Vasquez was my service consultant and he was terrific.....got my service going and provided me with a loaner in a matter of minutes. Called me late in the day to tell me the car would be ready first thing the next morning. In, out, and fixed perfectly in less than 24 hours.....I am happy! More

Always excellent John Lurch was knowledgeable, courteous and caring. One of the best over my 15 years of working with Lexus of Santa Monica Larry Payne Ph.D. John Lurch was knowledgeable, courteous and caring. One of the best over my 15 years of working with Lexus of Santa Monica Larry Payne Ph.D. More

Enrique for the win! Enrique was the first face I saw when I walked into Lexus of Santa Monica. He was incredibly helpful and knowledgeable. I leased my first Lexus from Enrique was the first face I saw when I walked into Lexus of Santa Monica. He was incredibly helpful and knowledgeable. I leased my first Lexus from Enrique largely because he made the experience so enjoyable and he worked hard to meet my bottom line. I would recommend Enrique to anyone looking to lease or buy a new Lexus. More

EXPERIENCE WAS QUICK-PROFESSIONAL & WONDERFUL THE EXPERIENCE WAS SO VERY PROFESSIONAL ROXANNE COLATRELLA WAS ABLE TO WORK WITH US IN THE SHORTEST PERIOD OF TIME AND WITH NO DELAY THE BEST EXPER THE EXPERIENCE WAS SO VERY PROFESSIONAL ROXANNE COLATRELLA WAS ABLE TO WORK WITH US IN THE SHORTEST PERIOD OF TIME AND WITH NO DELAY THE BEST EXPERINCE MY WIFE & I HAD AT LEXUS More

Lexus 80k service excellent service John Lurch at Santa Monica Lexus was great and I really really appreciated his doing a quick fix with the fuse replacements, despite the fact that I John Lurch at Santa Monica Lexus was great and I really really appreciated his doing a quick fix with the fuse replacements, despite the fact that I forgot to mention first thing when dropping off the car. He was very conscientious in making sure that everything was done correctly. More

Douglas Elliott...the KING of Customer Service Went in for a routine 5,000 mile service on my CT 2000 and Doug made me feel like I was bringing my Ferrari in! Treated me like he was really interes Went in for a routine 5,000 mile service on my CT 2000 and Doug made me feel like I was bringing my Ferrari in! Treated me like he was really interested in my satisfaction. Thanks, Doug! More