Back

Lexus Santa Monica

Santa Monica, CA

not yet
rated
1,309 Reviews

1501 Santa Monica Boulevard

Santa Monica, CA

90404

Directions

Filter Reviews by Keyword

By Type

1,309 Reviews of Lexus Santa Monica

September 29, 2018

Excellent service, hassle-free Brought my older GS350 in for a recall repair. They provided me with a loaner while my car was being repaired. The repair was done promptly and they a More

by jessemartin22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cuevas
Oct 01, 2018 -

Lexus Santa Monica responded

Hi Jesse, Thank you so much for leaving us this amazing feedback! We are overjoyed to know that David and the team were so thorough in ensuring that you were well taken care of and your vehicle was provided with only the highest quality of service. It is our pleasure to resolve your automotive concerns, and we hope that you will continue to confide in our efforts in the future.

September 27, 2018

Got the usual Lexus special customer service This is the 3rd Lexus dealer I've used to maintain my IS250C and I was not surprised to be treated like a VIP. I've come to expect it at Lexus Dealer More

by memcox5153
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Cuevas
Sep 28, 2018 -

Lexus Santa Monica responded

Thank you so much for your kind feedback and for the opportunity to provide you with our best automotive service! We are so pleased that you found your experience working with us to be so positive, and we hope we are given the opportunity to serve you again in the future.

September 27, 2018

Richard Doherty Richard was courteous, helpful and friendly. Got a loaner vehicle right away and he called me with questions before proceeding with unforeseen work. S More

by Chung
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Doherty
Sep 28, 2018 -

Lexus Santa Monica responded

Thank you for taking the time to leave this great feedback! We are overjoyed to know that Richard ensured that you and your vehicle were taken care of so promptly and efficiently. We are honored to have earned your 5-star rating, and we hope that you will confide in us again the next time you are in need of service.

September 27, 2018

Outstanding Service - Thank You From A Longstanding Client! Roxi, Bob and Mike did a fine job - they make a great team. I am grateful for their professionalism, service and working through a few hurdles along More

by shhalleii
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Skobin, Bob Uchida, Roxanne Colatrella
Sep 28, 2018 -

Lexus Santa Monica responded

Thank you so much for the excellent rating! We are so pleased that Roxanne, Bob, and Mike collaborated to make your recent buying experience so extraordinary! We thank you for the opportunity to do business with you, and we hope you enjoy your new vehicle.

September 27, 2018

Always a great experience I’ve been coming here since 2001. Always a great experience and a great car. Quality product with exceptional customer care. Wonderful environment add More

by LoveLexus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Uchida, Roxanne Colatrella
Sep 28, 2018 -

Lexus Santa Monica responded

Thank you so much for your wonderful review! We are so appreciative of your continued business, and we are thrilled that you have consistently found your buying experiences with us to be so remarkable! It is our goal to reach our customers' full satisfaction, and we will continue to strive to do so with you! We hope you enjoy your new vehicle.

September 26, 2018

Lexus Service We use Patrick Levenson for our service needs at Santa Monica Lexus for our GS-350 and IS 200t cars and have always received excellent service from h More

by Luciano
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Levenson
Sep 27, 2018 -

Lexus Santa Monica responded

Hi Luciano, Thank you so much for leaving Patrick this great feedback! We are so delighted that you are consistently so confident and content with the service that he provides you, and we are sure that he will continue to offer you his best care in the future. We look forward to the opportunity to work with you again.

September 25, 2018

Easy, Professional Service I leased a 2019 Lexus RX last week with Santa Monica Lexus. I worked with Alex Morales, who was very professional and prompt to respond to my inquirie More

by oclexusgirl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Morales, Oscar Romero
Sep 25, 2018 -

Lexus Santa Monica responded

Thank you so much for your very kind review, and congratulations on your new Lexus RX! We are thrilled to hear how smooth, efficient, and hassle-free your leasing experience was, and we are thrilled that Alex and Oscar ensured that you were fully taken care of. We hope you enjoy your new vehicle! Please let us know if there is any further assistance we may offer you in the future.

September 25, 2018

Easy and quick Armando Cordon was great to work with, he said my car would be ready in 90 minutes and it was done sooner. He went over everything throughly and quick More

by Angela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Cordon
Sep 26, 2018 -

Lexus Santa Monica responded

Hi Angela, Thank you for sharing this excellent review! We are so delighted that Armando ensured that your service was completed even more efficiently than promised! It is a pleasure to hear of your satisfaction, and we look forward to the opportunity to tend to your automotive needs again in the future.

September 25, 2018

Great Experience Michael was very helpful and made the entire process easy and pleasant as well as the others at the dealership who worked with me on the sale. More

by Lacars
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael, Josh, Joon
Sep 26, 2018 -

Lexus Santa Monica responded

Thank you for sharing this great review! We are so pleased to hear that Michael and the team worked to ensure that your buying experience was so smooth and easy. We appreciate the opportunity to do business with you, and we are so excited for you to enjoy your new vehicle!

September 24, 2018

Excellent, rapid service The service we received was excellent. They were efficient, communicative, and very helpful. I felt comfortable with their work and would highly recom More

by Zbot
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray James,
Sep 25, 2018 -

Lexus Santa Monica responded

Thank you for your wonderful review and recommendation! We are so delighted that you are so happy with the service that Ray provided you with! It is an honor to have earned your confidence, and we look forward to serving you again in the future.

...
40
...