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Lexus Santa Monica

Santa Monica, CA

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1,309 Reviews

1501 Santa Monica Boulevard

Santa Monica, CA

90404

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1,309 Reviews of Lexus Santa Monica

August 15, 2017

Excellent My service was with George Morales and he was excellent. He was very polite, helpful and knowledgeable.Would definitely recommend him for any service More

by Nasser
Recommend Dealer
Yes
Employees Worked With
George Morales
August 11, 2017

Very efficient I would like to commend Alex Anaya on his service for me this week. He was excellent in his professionalism and efficiency and also with a very pers More

by alwaysgreatmarta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Anaya
August 10, 2017

Routine service. Yesterday I took my Lexus 450 hybrid in for normal maintenance. I was met by Service Consultant Adriane Marmolejo. She quickly gained all information More

by Margaret B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adriane Marmolejo.
August 09, 2017

Streamlined Experience!!! I wanted to let everyone know that I had top notch attention and service from Enrique Carvajal at the Santa Monica dealership. He helped me deal with More

by gabs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Carvajal
August 07, 2017

A Great Experience!!! I was in the market for a new car and knew that I wanted a Lexus and Alex reached out to me via email. We communicated a few time by email and text a More

by Melinda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alejandro Morales
August 07, 2017

Recent Air Bag Recall Thanks for Ray James handling the mix up on the air bag recall. He was very apologetic and understanding of my time. I look forward to returning to th More

by CESE_Inc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray James
August 06, 2017

Very pleased! Thanks and appreciation to Richard Doherty for his help and service on my new IS.....he has made the experience easy and informative! I'm very happy More

by Marge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Doherty
August 06, 2017

15,000 mile service This is the ninth Lexus I have purchased or leased from Lexus Santa Monica. I presently own three Lexus ES300H vehicles. One for my wife, my daughter More

by Reuben
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Young
August 03, 2017

BUYER BEWARE! I recently leased a Lexus at this dealership. During negotiations, the dealer informed me that the $350 disposition fee on my previous lease (a Toyota More

by Elizabeth Leibowitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jennifer Ellis
Aug 18, 2017 -

Lexus Santa Monica responded

Thank you for contacting us about your concern. Unfortunately, you failed to disclose that your prior lease was returned over 90 days prior to your new purchase. Like most banks, Toyota and Lexus have a 30 day grace period for the disposition fee waiver. Had you disclosed all of the information upfront, we would have been able to give you the correct information. Furthermore, this transaction occurred in May of 2016 and you made us aware of it this past month.

August 01, 2017

George Morales great George was great and very professional. I would recommend Lexus Santa Monica to my friends for service. They have the parts so we did not have to wa More

by 102549
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Morales
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